How to read and use your credit smart meter

You have a credit smart meter if you pay for your energy after you’ve used it. Choose your in-home display below to find out more.

If you need to know how to read your smart meter and understand the meter readings, refer to our handy booklet.

Do you have an older smart meter that you can't see here? Read how to use older versions of the Geo Trio in-home display or Chameleon in-home display.

How to use your smart Pay As You Go meter

You have a smart Pay As You Go (PAYG) meter, also called a prepayment smart meter, if you top it up with credit. Watch a video to find out more.

Smart meter tips and troubleshooting advice

Why is my smart meter not connecting?

Move the display closer to the meter if you have a weak signal, or you see the 'connecting to smart meter' message.

The more bars you can see in the top left of the screen, the stronger the connection to your smart meter.

How do I reset my smart meter in-home display?

You can reset your in-home display if you have connection issues or if it stops updating.

Check your in-home display user guide which explains how to do this.

Can I unplug my in-home display?

We recommend that you always leave your in-home display plugged in to the electricity mains and fully charged.

The built-in battery can last for up to four hours, so you can unplug it for a short while if you need to.

Where is the best place to keep my in-home display?

Leave your in-home display where you can see it, such as the kitchen or living room. This way you can keep an eye on how much energy you're using.

Keep your in-home display out of direct sunlight and away from anywhere it could get wet.

Do more with your smart meter

Create smart spaces

It's now easier than ever to add smart devices, such as smart lighting, thermostats and plugs to your home or business.

Find out what smart devices can do for you.

Save energy at home

Are you looking for easy ways to help you use less energy when you're working, cooking, cleaning and relaxing at home?

We share our best tips as we take you through every room in the house.

Make your business more efficient

Every businesses is unique, so it can be a little difficult to spot where you can save energy.

Take a look at our energy efficiency guides to help you get started.