What do smart meters do?

As part of the government’s national smart meter rollout, every home in England, Scotland and Wales is entitled to get a smart meter installed by 2020. Smart meters replace your old gas and electric meters and take automatic, accurate readings which you can see in pounds and pence on your in-home smart meter display. That means you’ll be able to monitor your energy use and only pay for what you use.

If you choose to have one with an in-home display you’ll be able to see exactly how much money you’re spending on energy, right down to pounds and pence. So whenever you pop the kettle on you’ll see an instant increase in electricity use on screen. It’s the same for gas – turn on your boiler and your smart meter will show how much energy it’s using. Watch our video below for a more detailed explanation:

How to read your smart meter

Your smart meters come with an in-home display that lets you monitor your energy use. You don't actually 'read' the smart meter as it automatically sends meter readings to us. Instead, you can keep an eye on your in-home display to understand how you're using your energy: 

  1. The traffic light system will glow green when you’re using less energy and red when you’re using more,
  2. You can switch between gas and electricity at the touch of a button, to see exactly how much you’re using of each,
  3. Your display will show how much you’re likely to spend on electricity in an hour if you continue using the same electrical items, so you can make adjustments as needed.

There are different types of in-home displays and we're currently installing Chameleon 3 and Geo Trio. If you'd like to know more on how to use your smart meter in-home displays, see our user guides below. 

In-home display - Chameleon 3

In-home display - Chameleon 4

If you have one of our older in-home display monitors, you can view the user guides below. 

If your in-home display looks like this, view the user guide here.

If your in-home display looks like this, then view the user guide here

Your smart questions answered

Why are the price figures on my smart meter display not the same as on my bill?

The figures on your smart meter in-home display will differ slightly from the bill as they include VAT, whereas your bill shows VAT in a separate section. The energy costs on your smart meter display also take into account the daily standing charge.

Why is my smart meter display showing electricity information but not gas?

If your meters have been installed in the last week please wait a couple more days as it can take longer for the gas to update for the first time. If it’s been more than a week give us a call on 0333 009 7000(1). Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 2pm.

Why is my smart meter display saying I'm using gas when I'm not?

Your standing charge (what’s a standing charge?) shows on your smart meter in-home display each day whether you’re using energy or not. The daily standing charge for the previous day is added at midnight for an Aclara meter. For an Itron meter it’s added for the current day just after midnight.

If I press the wrong buttons on my smart meter display will I alter the prices?

 No. Your prices should remain unaffected if you press a different button from the one you meant to press. 

Why is my smart meter display showing the old prices when I've changed my tariff?

It can take up to ten working days for your new prices to be loaded onto your smart meter in-home display. If the prices still don’t show after that time, give us a call on 0333 009 7000 (1). Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 2pm.

Do I have to leave my smart meter display plugged in?

Yes, your smart meter in-home display isn’t designed to be portable. It needs to be plugged into the mains to run. The supplied rechargeable batteries are for short periods when no mains power is available, for example when moving the device from one plug socket to another.

I haven’t got a smart meter in-home display, how do I get one?

Get in touch and we’ll arrange an appointment for you to have one installed. Give us a call on 0333 009 7000(1). Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 2pm.

Have you got other questions about smart meters? Search for them here. 

How to get a smart meter with us

If you haven't got a smart meter with us yet but would like one, check availability in your area and sign up.

Log into MyAccount or register

Start your smart journey now! Register here or:

Don't have your account info to hand?

That's fine, we'll send you an email on how to get your smart meter set up at a time that suits you. Or, you can call us on 0800 056 5897(1).

I'm not an EDF Energy customer yet

Switch to EDF Energy today and we’ll be in touch when smart meters are available in your area. Enter your postcode: 

Smart Metering Installation Code of Practice

We follow a strict, Ofgem-approved code of practice to make sure you receive unbeatable service throughout the whole installation process.