If you are not happy with the way we dealt with your complaint, you can escalate it to our Complaint Investigation Team. You will be provided with a personal complaint handler who will be dedicated to resolving your complaint, they will conduct a full review of the issue, take the necessary action to put things right and will stay in regular contact with you.
You can contact the team directly on the details below.
Call: 0845 302 7109 Open Monday to Friday 9am to 5pm
In writing: Freepost EDF CUSTOMER CORRESPONDENCE