If you have a complaint, please get in touch with our Customer Service Advisers. They'll do everything they can to put things right as quickly as possible.
Step 1: We're here to help, contact our Customer Services
All EDF Customer Service Advisers are fully trained to deal with complaints in a professional and sensitive way. We’ll do everything possible to fix things there and then, we’ll explain the steps we’re going to take and we’ll update you on a regular basis.
Contact a member of our team on the details below:
Call us: 0845 366 3664 (1) Monday to Friday 8am to 6pm
Email: midmarketcustomercontact@edfenergy.com
Write: EDF CUSTOMER CORRESPONDENCE