Direct Debit

The convenient way to pay your bills and Direct Debit helps by:

  • Reducing your workload through less admin with no cheques to write
  • Avoiding late payment interest charges as bills are paid on time
  • Some tariffs are eligible for a
    7% discount if you pay monthly by Direct Debit(1)

Signing up is simple. Log into MyAccount or download and print our Direct Debit mandate.

MyAccount

You can pay by debit or credit card instantly and securely online with MyAccount.

Our secure, web-based service gives you everything you need to manage your account in one place, from leaving a meter reading to arranging paperless billing.

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Debit or Credit card

Call our 24hr automated service on 
0800 096 7361(2) 

Pay by debit or credit card (Visa / MasterCard). All you'll need is your EDF Energy account number and card details.

Other ways to pay

We make it simple to pay your bills. See our other options below

Payment options

We offer you a variety of ways to pay your energy bills, so you can choose the one that best suits your business.

Cheques by post

Make your cheque payable to EDF Energy Customers plc and send it to:

Payment Processing, PO Box 140, Plymouth, PL3 5RG

Please make sure to write your account number on the back of the cheque and allow 3 working days for the payment to reach your EDF Energy account.

Online banking

To pay by telephone or online banking, you will need to give your EDF Energy account number and quote our sort code and bank account number below.

Sort code 40-05-30
Account number13845095

 

PayPoint

You can pay your bill by cash or cheque wherever you see a PayPoint sign.

Use PayPoint finder to locate your nearest outlet. Please allow 2 working days for your payment to reach your EDF Energy account.

Payzone

You can pay your bill by cash or cheque wherever you see a Payzone sign. Use Payzone finder to locate your nearest outlet.

Please allow 2 working days for your payment to reach your EDF Energy account.

Post office

You can pay by cash, or make your cheque payable to Post Office Ltd. Make sure to write your EDF Energy account number on the back of it.

Use the Post Office locator to find your nearest outlet and please allow 3 working days for payment to reach your EDF Energy account. Post Office Counters Ltd may charge you for this service.

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Need to
speak to us

Simply contact us on 
0800 096 2255(2).

Monday to Friday between
8am and 6pm

Having difficulty paying your bill?

If you’re having difficulty paying your bill, please let us know. We'll work with you to find the best solution, such as setting up a Direct Debit, considering other energy tariffs, or setting up an affordable payment plan on our Recovery for business product.

We’re here to help - call us free on 0800 096 2255(2).

Calling us sooner rather than later will help us tackle any issues early on. If your bill is not paid by the Due Date, you may be charged late payment interest at 8% above the Bank of England rate on the amount you owe. You’ll also be charged an administration fee of £30 per bill (plus VAT).

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Make sure you understand your bill

Our bills show you at a glance exactly how much energy you used last quarter compared to the previous quarter - and the same quarter last year.  You can find out more about how to read your bill and download our step by step PDF guide to understanding your bill here.