Troubleshoot
Have a problem that needs fixing?
Prepayment customers:
If you've lost your Energy Bills Support Scheme voucher or the name is incorrect, please fill out this form, we can then get this sorted for you asap.
Help topics
How does it all work?
Let's find your answer – choose the topic your question is about.
Emergency help
Do you smell gas or have a power cut?
Find out who you should call - and what do you need to do to stay safe.