How can we help you?

Troubleshoot

Have a problem that needs fixing?

Prepayment customers:
If you've lost your Energy Bills Support Scheme voucher or the name is incorrect, please fill out this form, we can then get this sorted for you asap.

Help topics

How does it all work?

Let's find your answer – choose the topic your question is about.

Emergency help

Do you smell gas or have a power cut?

Find out who you should call - and what do you need to do to stay safe.

Go to our emergency help guide

Save up to £63 with Energy Hub(2)

Have you got a smart meter? Energy Hub(3) uses your smart meter data to give you a personalised view of your energy use, with tips to help you save money and cut your carbon footprint. All positive steps to help Britain Achieve Net Zero.

Start today! Log into MyAccount to view your Energy Hub.

Go to your Energy Hub

Notes

Ofgem estimates the typical household in Britain uses 2,900 kWh of electricity, 12,000 kWh of gas or 4,200 kWh for E7 annually.
Save up to £63 with Energy Hub. Savings estimated on a sample from Apr 20-Apr 22 of 1500 customers who started using Energy Hub with Energy Breakdown and logged in 5+ times between April 2021-April 2022. Costs based on Ofgem's typical annual consumption positioned against projected Standard (Variable) consumption costs of April 23-March 24. Ofgem estimates the typical household in Britain uses 2,900 kWh of electricity, 12,000 kWh of gas or 4,200 kWh for E7 annually.
Energy Hub is accessible in MyAccount. It is available for residential smart metered customers that have both electricity and gas supplied by EDF on a single rate tariff, or those who are supplied electricity by EDF on a single rate tariff. The smart meter must also be commissioned.