Gas and electricity emergency numbers
Gas
How to report a gas leak if you smell gas or have any concerns about carbon monoxide
- First immediately open all windows and doors and extinguish any naked flames including cigarettes
- Then call the Gas 24-hour Emergency Services free on 0800 111 999(1) . This is a national number and is available to all
Electric
How to report a power cut or damage to electricity power lines and substations
- Great Britain Call 105 from your mobile or landline if there's an electrical emergency. Calls to this service are free of charge
- Northern Ireland call NIE Networks 03457 643643 if there's an electrical emergency.
Customers registered on the Priority Services Register
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If you have a power cut contact your local network operator, who can support you. They also may be able to arrange alternative heating and cooking facilities. Find who your local network operator is.
For all other gas or electric disconnection issues
Choose which connection you have an issue with to get help from us.
How to keep safe during a power cut
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Contact your network operator to report the power cut. Your network operator is different from your energy supplier. Find you, network operator, by entering your postcode.
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Make sure your mobile phone is charged just in case you need to make an emergency call.
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Switch off all electrical appliances, so if power comes back on and you're out, everything is safe.
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Look out for your neighbours. They may not be as prepared as you.
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Make sure you have torches and extra batteries.
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Leave a light on so you know when the power is back on.
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Wrap up. If it's cold, wrap up warm and close internal doors to keep the heat in.
Prepayment Meters
- If you are disconnected and have a Smart Pay As You Go or prepayment meter find out how to get reconnected in in our help centre.
List of electricity network distributors and their contact details
To find out who your electricity distributor is enter your postcode in this form.
Alternatively your supply number, ‘S grid’ and distributor contact details can be found on all your electricity bills. Download a bill in MyAccount
This is an example of an ‘S grid’ that can be found on your bill. The two digit electricity supply number in the the example ‘S grid’ shown here is 10.
Use your two digit electricity supply number to look up the corresponding distributor in the table below.
| Electricity supply number | Distributor | General enquiries |
|---|---|---|
| 10 | UK Power Networks | 0845 601 4516 |
| 11 | Western Power Distribution | 0845 724 0240 |
| 12 | UK Power Networks | 0845 601 4516 |
| 13 | SP Energy Networks | 0330 101 0444 |
| 14 | Western Power Distribution | 0845 724 0240 |
| 15 | Northern Powergrid | 0845 070 7172 |
| 16 | Electricity North West | 0800 048 1820 |
| 17 | Scottish Hydro Electric Power Distribution | 0800 048 3515 |
| 18 | SP Energy Networks | 0330 101 0444 |
| 19 | UK Power Networks | 0845 601 4516 |
| 20 | Southern Electric Power Distribution | 0800 048 3516 |
| 21 | Western Power Distribution | 0845 601 3341 |
| 22 | Western Power Distribution | 0845 601 3341 |
| 23 | Northern Powergrid | 0845 602 4454 |
| 24 | Independent Power Networks Ltd | 0845 055 6199 |
| 25 | ESP Electricity Limited | 01372 227560 |
| 26 | Energetics Electricity Ltd | 01698 404640 |
| 27 | The Electricity Network Company Ltd | 01359 243292 |
| 28 | UK Power Networks (IDNO) | 0845 601 4516 |
Report Energy Theft
Energy Theft can have fatal consequences. If you suspect somebody is stealing electricity or gas please report it as soon as possible.
Don’t put lives at risk. Speak up. Stay Safe
What is energy theft?
Energy theft is when somebody tampers with a gas meter, electricity meter or their connections so that it does not properly record the energy used.
Energy theft is illegal and can be very dangerous
- A tampered electricity meter can cause short circuiting, fires and potentially fatal electric shock
- A tampered gas meter can result in leaks, gas explosions and presents a risk to you and those around you
We've signed up for a cross-industry Theft Charter
This is our commitment to tackling energy theft investigations in a consistent way and appropriate actions will be taken to ensure the welfare of people involved.