Back to Help CentreHelp if you've lost your energy supply What help do you need with your power supply? Power cuts and emergency contacts Help with your meter (including smart Pay As You Go) How can we help you get your supply back on? What to do if your smart meter suddenly stops working How do I activate my emergency credit? My top-up hasn't reached my meter. How do I add my UTRN? I've lost my smart Pay As You Go top up card My prepayment or Pay As You Go top up key or card isn't working I think my electricity meter’s been disconnected How do I access a prepayment meter's emergency credit? I've topped up, but my gas supply still hasn't come on Excellent news! We're glad we could help.Leave feedbackLog into MyAccountHelp Centre home Looks like you need some more help Get in touchContact UsGive feedbackHelp Centre home Back to all in Help if you've lost your energy supply Search the help centre Search (optional)
How can we help you get your supply back on? What to do if your smart meter suddenly stops working How do I activate my emergency credit? My top-up hasn't reached my meter. How do I add my UTRN? I've lost my smart Pay As You Go top up card My prepayment or Pay As You Go top up key or card isn't working I think my electricity meter’s been disconnected How do I access a prepayment meter's emergency credit? I've topped up, but my gas supply still hasn't come on