15/03/23 - Keeping you informed


The government have confirmed they will continue with the Energy Price Guarantee for at least three months. We're preparing our new 1 April prices and will contact customers soon. 

Find more information changing energy prices online. Our agents won't have any additional information at this time if you call.

We know things may be difficult at the moment, but you can depend on our support. If you're struggling to pay your energy bills, find advice and support in our help centre.

Prepayment customers who have a query about their Energy Bills Support Scheme voucher.
If you've lost your voucher or the name is incorrect, please fill out this form, we can then get this sorted for you asap.

Contact us - For home

Choose how you'd like us to answer your energy questions — we're here to help.

For business customers; contact our small and medum size team or contact our large business team

Help and supportAvailable 24/7

Get a quick answer from our online help centre: bills, payments, meter readings, moving home, help with debt ... we have it covered.

MyAccountAvailable 24/7

Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.

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EDF AppAvailable for download 24/7

EDF App

Make payments, receive notifications, send meter readings and much more with our mobile app.

Download it from the App Store or from Google Play now to manage your account on the go.

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WhatsAppOpen Monday to Friday 7am-11pm; weekends 8am-8pm.

WhatsApp your query to 07480802942(1), then get on with your day.  We'll get back as soon as we can.
 

Or use the QR code to start your message

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TextOpen Monday to Friday 7am-11pm; weekends 8am-8pm.

Text your query to 07481 341 928(1), then get on with your day.  We'll get back as soon as we can.
 

Or use the QR code to start your message

Point your phone camera at the QR code to start a text message.

Just confirm you want to open a message when you see the notification.

Or

Start your message

Live ChatAvailable 24/7

Chat online to one of our friendly advisors at any time of day or night.

CallOpen Monday to Friday 8am-6pm; Saturday 8am-2pm.

Got an emergency?

To report gas leaks, concerns about carbon monoxide, power cuts and damage to electricity power lines use the gas and electricity emergency numbers.

 

Do you have a smart Pay As You Go meter?

We've put together some helpful information on the following topics


Worried about losing your electricity supply if you run out of credit?

We advise Our smart Pay As You Go meters have a built-in 'Self Disconnection Alert' feature. This means you won't lose your electricity supply if you run out of credit during these 'out of hours' times:

  • Monday to Friday between 6pm to 11am
  • Saturday from 6pm
  • anytime on a Sunday, until 11am Monday
  • anytime on a bank holiday, until 11am the next day.


Please note: Any energy you've used during a friendly non-disconnect period will be added to your prepayment meter as 'DEBT'. We automatically take a payment for this debt as soon as you next top up your meter with credit. 

We recommend checking your balance regularly and topping up before your credit gets too low. You can also set auto top-ups so you don't have to think about it.

Not a residential energy customer? 

Got a question for the Small and Medium business team?

Contact the SME team

Looking for help with your Large business account

Contact Large business

Making a complaint

If you aren't happy, we want to hear about it so we can put it right.