Prepayment customers who have a query about their Energy Bills Support Scheme voucher.
If you've lost your voucher or the name is incorrect, please fill out this form, we can then get this sorted for you asap.
Contact us - For home
Choose how you'd like us to answer your energy questions — we're here to help.
For business customers; contact our small and medum size team or contact our large business team
Got an emergency?
To report gas leaks, concerns about carbon monoxide, power cuts and damage to electricity power lines use the gas and electricity emergency numbers.
Do you have a smart Pay As You Go meter?
We've put together some helpful information on the following topics
- how to top up and set up automatic top-ups
- how to enter your top-up manually if it's not loaded automatically
- what to do if you've moved into a house where there is already a smart Pay As You Go meter
- how to view your smart Pay As You Go balance
- how to reconnect your smart Pay As You Go meter supply
Worried about losing your electricity supply if you run out of credit?
We advise Our smart Pay As You Go meters have a built-in 'Self Disconnection Alert' feature. This means you won't lose your electricity supply if you run out of credit during these 'out of hours' times:
- Monday to Friday between 6pm to 11am
- Saturday from 6pm
- anytime on a Sunday, until 11am Monday
- anytime on a bank holiday, until 11am the next day.
Please note: Any energy you've used during a friendly non-disconnect period will be added to your prepayment meter as 'DEBT'. We automatically take a payment for this debt as soon as you next top up your meter with credit.
Not a residential energy customer?
Got a question for the Small and Medium business team?
Looking for help with your Large business account
Making a complaint
If you aren't happy, we want to hear about it so we can put it right.