15/03/23 - Keeping you informed


The government have confirmed they will continue with the Energy Price Guarantee for at least three months. We're preparing our new 1 April prices and will contact customers soon. 

Find more information changing energy prices online. Our agents won't have any additional information at this time if you call.

We know things may be difficult at the moment, but you can depend on our support. If you're struggling to pay your energy bills, find advice and support in our help centre.

Prepayment customers who have a query about their Energy Bills Support Scheme voucher.
If you've lost your voucher or the name is incorrect, please fill out this form, we can then get this sorted for you asap.

Contact us - For home

Choose how you'd like us to answer your energy questions — we're here to help.

For business customers; contact our small and medum size team or contact our large business team

Help and supportAvailable 24/7

Get a quick answer from our online help centre: bills, payments, meter readings, moving home, help with debt ... we have it covered.

Find your answer

MyAccountAvailable 24/7

Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.

Log in to MyAccount

Don't have a log in?
Register now 

Forgotten your password?
Request a one time log in code after entering your email address or request a password reset

Forgotten your email?
Use your last name, account number and postcode to retreve your log in information

EDF AppAvailable for download 24/7

EDF App

Make payments, receive notifications, send meter readings and much more with our mobile app.

Download it from the App Store or from Google Play now to manage your account on the go.

Download on the App StoreGet it on Google Play

WhatsAppOpen Monday to Friday 7am-11pm; weekends 8am-8pm.

WhatsApp your query to 07480802942(1), then get on with your day.  We'll get back as soon as we can.
 

Or use the QR code to start your message

Point your phone camera at the QR code to start a WhatsApp message.

Just confirm you want to open a message when you see the notification.

Or

Start your message

TextOpen Monday to Friday 7am-11pm; weekends 8am-8pm.

Text your query to 07481 341 928(1), then get on with your day.  We'll get back as soon as we can.
 

Or use the QR code to start your message

Point your phone camera at the QR code to start a text message.

Just confirm you want to open a message when you see the notification.

Or

Start your message

Live ChatAvailable 24/7

Chat online to one of our friendly advisors at any time of day or night.

CallOpen Monday to Friday 8am-6pm; Saturday 8am-2pm.

General Enquiries

General Enquiries

Opening hours

Key information about Saturday opening hours

Our advisors will focus on emergency calls, prepayment, and Smart Pay As You Go queries. This is so we can help our most vulnerable customers who need urgent support. If you can manage your account online, log in to MyAccount or use our app. If you have a query that needs to be sorted at the weekend, you can get in touch using our WhatsApp, SMS or Live Chat services. Details of these can be found on this page.
  • Weekdays - 8 am to 6 pm
  • Saturday - 8 am to 2 pm.
  • Sunday - Closed


Best times to call

  • Monday: tends to be our busiest day, but if you do have to contact us, it's best in the afternoon
  • Tuesday - Friday: between 8 am to 11 am and 2 pm to 6 pm


Need to make a payment? Call our automated 24-hour line on 0333 200 5108(2)

Need to give us a meter reading? The easiest way to submit a meter reading is online via MyAccount or send us a picture of your meter via our app. Haven't got an online account with us - no problem; you can submit a reading via our website.

Speak to an advisor by calling
0333 200 5100(2)

Text telephone for customers with hearing difficulties
0800 096 2929(2)

Check your balance, submit a meter reading or make a payment

Check your balance, submit a meter reading or make a payment

Need to give us a meter reading? The easiest way to submit a meter reading is online via MyAccount or via our app. Haven't got an online account with us - no problem you can submit a reading via our website.

Checking your balance and making a payment

Opening hours

Available 24/7

Call our automated 24-hour line on:
03332 005 108 (2)

 

Smart Pay As You Go Enquiries

Smart Pay As You Go Enquiries

Opening hours

  • Weekdays - 8am to 6pm
  • Saturday - 9am to 2pm
  • Sunday - Closed
     

Best times to call

  • Monday: tends to be our busiest day, but if you do have to contact us it's best in the afternoon
  • Tuesday - Friday: between 8am to 11am and 2pm to 6pm
  • Saturday: between 8am to 11am
     

Speak to an advisor by calling
0333 009 7111(2)

Prepayment meter enquiries

Prepayment meter enquiries

Opening hours

  • Weekdays - 8am to 6pm
  • Saturday - 9am to 2pm
  • Sunday - Closed

 

Speak to an advisor by calling
0333 200 5110(2)

Sales team

Sales team

All our best deals are online. Our teams can't offer you a better deal over the phone.

Opening hours

  • Weekdays - 8am to 8pm
  • Saturday - 8am to 2pm
  • Sunday - Closed

 

Speak to an advisor by calling
0333 009 7155(2)

Smart meter enquiries

Smart meter enquiries

Opening hours

  • Weekdays - 8am to 6pm
  • Saturday - 8am to 2pm
  • Sunday - Closed

 

Speak to an advisor by calling
0333 009 7000(2)

Smart meter installations

Smart meter installations

Opening hours

  • Weekdays - 8am to 6pm
  • Saturday - 8am to 2pm
  • Sunday - Closed

 

Speak to an advisor by calling
0333 200 5104(2)

Priority services helpline

Priority services helpline

Opening hours

  • Weekdays - 8am to 6pm
  • Saturday - 8am to 2pm
  • Sunday - Closed

 

Speak to an advisor by calling
0800 269 450(2)

Energy efficiency enquiries

Energy efficiency enquiries

Opening hours

  • Weekdays - 8am to 6pm
  • Saturday - 8am to 2pm
  • Sunday - Closed

 

Speak to an advisor by calling
0333 009 6999(2)

Warm Home Discount enquiries

Warm Home Discount enquiries

Opening hours

  • Weekdays - 8am to 6pm

Speak to an advisor by calling
0333 009 7010(2)

Debt helpline

Debt helpline

Opening hours

  • Weekdays - 8am to 6pm
  • Saturday - 8am to 2pm
  • Sunday - Closed

 

Speak to an advisor by calling
0333 009 6992(2)

Independent debt advice

Independent debt advice

Speak to an advisor by calling 0808 156 6666(2) from a landline or 0300 330 0519(2) from a mobile.

Got an emergency?

To report gas leaks, concerns about carbon monoxide, power cuts and damage to electricity power lines use the gas and electricity emergency numbers.

 

Do you have a smart Pay As You Go meter?

We've put together some helpful information on the following topics


Worried about losing your electricity supply if you run out of credit?

We advise Our smart Pay As You Go meters have a built-in 'Self Disconnection Alert' feature. This means you won't lose your electricity supply if you run out of credit during these 'out of hours' times:

  • Monday to Friday between 6pm to 11am
  • Saturday from 6pm
  • anytime on a Sunday, until 11am Monday
  • anytime on a bank holiday, until 11am the next day.


Please note: Any energy you've used during a friendly non-disconnect period will be added to your prepayment meter as 'DEBT'. We automatically take a payment for this debt as soon as you next top up your meter with credit. 

We recommend checking your balance regularly and topping up before your credit gets too low. You can also set auto top-ups so you don't have to think about it.

Not a residential energy customer? 

Got a question for the Small and Medium business team?

Contact the SME team

Looking for help with your Large business account

Contact Large business

Making a complaint

If you aren't happy, we want to hear about it so we can put it right.

Let us know