Ofgem price cap announcement 25 May
Ofgem has confirmed the cap will decrease to £2,074 from £3,280 per year based on an average household(1). This adjustment doesn't require you to take any further action. We'll be writing to customers on what this means for them.
We know things may be difficult at the moment, but you can depend on our support. If you're struggling to pay your energy bills find advice and support.
Contact us - For home
We hope you'll find all the answers you need in our online Help Centre – but you can also get in touch.
Find help and contact information for your SME business – or large business.
My account number starts with...
We can give you the right contact details and answers for your type of account, once we know what your account number starts with.All customers
EDF AppAvailable 24/7
Make payments, get updates, send meter readings and more with our mobile app.
Download it from the App Store or from Google Play to manage your account on the go.
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EDF AppAvailable 24/7
Make payments, get updates, send meter readings and more with our mobile app.
Download it from the App Store or from Google Play to manage your account on the go.
WhatsAppMonday to Friday 7am-11pm; weekends 8am-8pm.
WhatsApp your query to 07480 802 942(2), then get on with your day. We'll get back as soon as we can.
Just confirm you want to open a message when you see the notification.
Or
TextMonday to Friday 7am-11pm; weekends 8am-8pm.
Text your query to 07481 341 928(2), then get on with your day. We'll get back as soon as we can.
Just confirm you want to open a message when you see the notification.
Or
CallOpen Monday to Friday 8am-6pm
Give a meter reading
Give a meter reading
Call: 0333 200 5108(3)
24-hour automated line
You can also submit your reading in MyAccount, on our website, or with our app:
A
EDF AppAvailable 24/7
Make payments, get updates, send meter readings and more with our mobile app.
Download it from the App Store or from Google Play to manage your account on the go.
TextMonday to Thursday 8am-6pm; Friday 8am-4pm; weekends closed
Text your query to 07480 589 950(2), and we'll get back to you shortly.
Just confirm you want to open a message when you see the notification.
Or
Don't know
EDF AppAvailable 24/7
Make payments, get updates, send meter readings and more with our mobile app.
Download it from the App Store or from Google Play to manage your account on the go.
WhatsAppMonday to Friday 7am-11pm; weekends 8am-8pm.
WhatsApp your query to 07480 802 942(2), then get on with your day. We'll get back as soon as we can.
Just confirm you want to open a message when you see the notification.
Or
TextMonday to Friday 7am-11pm; weekends 8am-8pm.
Text your query to 07481 341 928(2), then get on with your day. We'll get back as soon as we can.
Just confirm you want to open a message when you see the notification.
Or
CallOpen Monday to Friday 8am-6pm
Give a meter reading
Give a meter reading
Call: 0333 200 5108(3)
24-hour automated line
You can also submit your reading in MyAccount, on our website, or with our app:
24-hour emergency numbers
Gas emergency
0800 111 999(3)
Power cut
Call 105(3)
Find out what to do in a gas or electricity emergency
Making a complaint
Please get in touch if you have a complaint. We'll do everything we can to put things right as quickly as possible.
Do you have a smart Pay As You Go meter?
Here are the answers to a few common questions:
- How to enter your top-up manually if it doesn't load automatically
- How to reconnect your smart Pay As You Go meter
- How to use your smart Pay As You Go meter
Worried about losing your energy supply if you run out of credit?
We don't want you to worry about running out of credit in the middle of the night – or at any time on weekends or a bank holiday. That's why your smart PAYG meter will never get cut off if your balance drops to £0 during 'friendly non-disconnection' hours:
- Monday-Saturday 6pm-11am
- Anytime on weekends and Bank Holidays, until 11am the next working day
Please note: Any energy you've used during 'friendly-non-disconnection' hours will be added to your prepayment meter as 'DEBT'. We automatically take a payment for this debt when you next top up.