Contact us - For home

We hope you'll find all the answers you need in our online Help Centre – but you can also get in touch.

Find help and contact information for your SME business – or large business.

My account number starts with...
We can give you the right contact details and answers for your type of account, once we know what your account number starts with.

Help and Support centre

Get a quick answer from our online help centre: bills, payments, meter readings, moving home, help with debt...we have it covered.

MyAccount

Submit a meter reading, view your bills, update your details, change tariff and more – all in one place.

Don't have a log in?
Register now

Forgotten your password?
Request a one time log in code after entering your email address or request a password reset

Forgotten your email?
Use your last name, account number and postcode to retreve your log in information

EDF App

Make payments, get updates, send meter readings and more with our mobile app.

Download it from the App Store or from Google Play to manage your account on the go.

Help and Support centre

Get a quick answer from our online help centre: bills, payments, meter readings, moving home, help with debt...we have it covered.

MyAccount

Submit a meter reading, view your bills, update your details, change tariff and more – all in one place.

EDF App

Make payments, get updates, send meter readings and more with our mobile app.

Download it from the App Store or from Google Play to manage your account on the go.

WhatsApp your query to 07480 802 942⁽¹⁾ , then get on with your day. We'll get back as soon as we can.

Or scan the code to start your WhatsApp message

Just confirm you want to open a message when you see the notification.

Start your message

Text

Text your query to 07481 341 928⁽¹⁾ , then get on with your day. We'll get back as soon as we can.

Or scan the code to start your text message

Just confirm you want to open a message when you see the notification.

Start your message

Call

General Enquiries

General Enquiry

Call: 0333 200 5100⁽²⁾
Monday to Friday 8am-6pm

Want to miss our busy times? Avoid calling on a Monday morning and at lunchtimes (11am-2pm).

Do you have hearing difficulties? Call our text telephone service on 0800 096 2929⁽²⁾ – open Monday to Friday 8am-6pm

Make a payment

Call: 0333 200 5108⁽²⁾
24-hour automated line

Give a meter reading

Call: 0333 200 5108⁽²⁾
24-hour automated line

You can also submit your reading in MyAccount, on our website, or with our app:

Check your balance

Call: 0333 200 5108⁽²⁾
24-hour automated line

Balance updates aren't available for Budget Direct Debit (regular monthly payments) – go to My Direct Debit in MyAccount for information about your payments.

Get a new tariff

You can get all your best deals in MyAccount: we can't offer anything better over the phone.

Call: 0333 009 7155⁽²⁾
Monday to Friday 8am-6pm

Get help with debt

0333 009 6992⁽²⁾
Monday to Friday 8am-6pm

Ask about Smart Pay As You Go

Call: 0333 009 7111⁽²⁾
Monday to Friday 8am-6pm; Saturday 9am-2pm

Want to miss our busy times? Avoid calling on a Monday morning and at lunchtimes (11am-2pm)

Ask about prepayment (not smart)

Call: 0333 200 5110⁽²⁾
Monday to Friday 8am-6pm; Saturday 9am-2pm

Save energy

Call: 0333 009 6999⁽²⁾
Monday to Friday 8am-6pm

Ask about your smart meter

Call: 0333 009 7000⁽²⁾
Monday to Friday 8am-6pm

Get a smart meter installed

Call: 0333 200 5104⁽²⁾
Monday to Friday 8am-6pm

Ask about Priority Services

Call: 0800 269 450⁽²⁾
Monday to Friday 8am-6pm

Ask about the Warm Home Discount

Call: 0333 009 7010⁽²⁾
Monday to Friday 8am-6pm

Get independent debt advice

We've teamed up with Citizens Advice Plymouth so that you can get free, independent advice to help manage your debt and reduce your energy costs.

Call Citizens Advice Plymouth: 0808 156 6666⁽²⁾
Monday to Thursday 9am-5pm; Friday 9am-4pm

Write to us by post

Write your query to our free post address below. We’ll get back to you as soon as we can.

Freepost address: EDF CUSTOMER CORRESPONDENCE

Help and Support centre

Get a quick answer from our online help centre: bills, payments, meter readings, moving home, help with debt...we have it covered.

MyAccount

Submit a meter reading, view your bills, update your details, change tariff and more – all in one place.

Don't have a log in?
Register now

Forgotten your password?
Request a password reset

Forgotten your email?
Use your last name, account number and postcode to retreve your log in information

EDF App

Make payments, get updates, send meter readings and more with our mobile app.

Download it from the App Store or from Google Play to manage your account on the go.

Please WhatsApp your message to 07480 589 950⁽³⁾ .

Our energy specialists aim to be in touch with you within one working day; at busier times this can take slightly longer.

Or scan the code to start your Whatsapp message

Just confirm you want to open a message when you see the notification.

Start your message

Text

Please text your message to 0748 058 9950⁽³⁾ . Our energy specialists aim to be in touch with you within one working day; at busier times this can take slightly longer.

Or scan the code to start your text message

Just confirm you want to open a message when you see the notification.

Start your message

Email

Please send your message to hello@edfenergy.com (please include your account number). Our energy specialists aim to be in touch with you within one working day; at busier times this can take slightly longer.

Call

Speak to one of our energy specialists by calling 0333 006 99 50⁽⁴⁾ . We try to answer the phone in under two minutes but call waits can vary.

If you’d prefer not to queue, please message or email us, and we’ll get back to you as soon as possible. Just to let you know, we’re busiest on Mondays, between 9am-12pm.

Text telephone for customers with hearing difficulties 0800 096 29 29⁽⁴⁾

If you have a prepayment meter you can talk to an energy specialist by calling us on 0333 200 5100.

You'll find the contact details below for account numbers starting with 'A' – this is our most common type of account.

You can find your account number on your bills and in MyAccount.

Help and Support centre

Get a quick answer from our online help centre: bills, payments, meter readings, moving home, help with debt...we have it covered.

MyAccount

Submit a meter reading, view your bills, update your details, change tariff and more – all in one place.

EDF App

Make payments, get updates, send meter readings and more with our mobile app.

Download it from the App Store or from Google Play to manage your account on the go.

Please WhatsApp your message to 07480 589 950⁽³⁾ .

Our energy specialists aim to be in touch with you within one working day; at busier times this can take slightly longer.

Or scan the code to start your Whatsapp message

Just confirm you want to open a message when you see the notification.

Start your message

Text

Please text your message to 0748 058 9950⁽³⁾ . Our energy specialists aim to be in touch with you within one working day; at busier times this can take slightly longer.

Or scan the code to start your text message

Just confirm you want to open a message when you see the notification.

Start your message

Email

Call

Speak to one of our energy specialists by calling 0333 006 99 50⁽⁴⁾ . We try to answer the phone in under two minutes but call waits can vary.

If you’d prefer not to queue, please message or email us, and we’ll get back to you as soon as possible. Just to let you know, we’re busiest on Mondays, between 9am-12pm.

Text telephone for customers with hearing difficulties 0800 096 29 29⁽⁴⁾

If you have a prepayment meter you can talk to an energy specialist by calling us on 0333 200 5100.

It's worth checking how your energy supplier's customer service ranks, whether you're switching or sticking with them, according to Citizen's Advice. View the latest results

24-hour emergency numbers

Find out what to do in a gas or electricity emergency

Gas emergency
0800 111 999⁽²⁾

Power cut
Call 105⁽²⁾

Making a complaint

Please get in touch if you have a complaint.

We'll do everything we can to put things right as quickly as possible.

How to make a complaint

Do you have a smart Pay As You Go meter?

Here are the answers to a few common questions:

Worried about losing your energy supply if you run out of credit?

We don't want you to worry about running out of credit in the middle of the night – or at any time on weekends or a bank holiday. That's why your smart PAYG meter will never get cut off if your balance drops to £0 during 'friendly non-disconnection' hours:

Monday-Saturday 6pm-11am
Anytime on weekends and Bank Holidays, until 11am the next working day

Please note: Any energy you've used during 'friendly-non-disconnection' hours will be added to your prepayment meter as 'DEBT'. We automatically take a payment for this debt when you next top up.

Notes

Messages and data are charged by your mobile service provider at your standard rate. Replies sent from Monday to Friday 7am-11pm and weekends 8am-8pm.
The team are available Monday to Friday 9 am - 5 pm. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
Your mobile service provider charges messages and data at your standard rate. Replies sent from Monday to Thursday, 8 am-6 pm; Friday, 8 am-4 pm; weekends closed. For emergencies only, replies will be sent Monday to Friday till 8 pm, Saturday 8 am - 5 pm and Sunday 9 am - 5 pm.
For accounts starting with A, we’re open Monday to Thursday, 8 am-6 pm; Friday, 8 am-4 pm; weekends closed. For emergencies only, we're open Monday to Friday till 8 pm, Saturday 8 am - 5 pm and Sunday 9 am - 5 pm.