24-hour emergency numbers
0800 111 999(2)
Do you have a smart Pay As You Go meter?
Here are the answers to a few common questions:
- How to enter your top-up manually if it doesn't load automatically
- How to reconnect your smart Pay As You Go meter
- How to use your smart Pay As You Go meter
Worried about losing your energy supply if you run out of credit?
We don't want you to worry about running out of credit in the middle of the night – or at any time on weekends or a bank holiday. That's why your smart PAYG meter will never get cut off if your balance drops to £0 during 'friendly non-disconnection' hours:
- Monday-Saturday 6pm-11am
- Anytime on weekends and Bank Holidays, until 11am the next working day
Please note: Any energy you've used during 'friendly-non-disconnection' hours will be added to your prepayment meter as 'DEBT'. We automatically take a payment for this debt when you next top up.