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Contact us - For home

We hope you'll find all the answers you need in our online Help Centre – but you can also get in touch.

Find help and contact information for your SME business – or large business.

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It's worth checking how your energy supplier's customer service ranks, whether you're switching or sticking with them, according to Citizen's Advice. View the latest results


24-hour emergency numbers

Find out what to do in a gas or electricity emergency

Gas emergency
0800 111 999(2)

Power cut 
Call 105(2)


Making a complaint

Please get in touch if you have a complaint.

We'll do everything we can to put things right as quickly as possible.

Do you have a smart Pay As You Go meter?

Here are the answers to a few common questions:

Worried about losing your energy supply if you run out of credit?

We don't want you to worry about running out of credit in the middle of the night – or at any time on weekends or a bank holiday. That's why your smart PAYG meter will never get cut off if your balance drops to £0 during 'friendly non-disconnection' hours:

  • Monday-Saturday 6pm-11am
  • Anytime on weekends and Bank Holidays, until 11am the next working day


Please note: Any energy you've used during 'friendly-non-disconnection' hours will be added to your prepayment meter as 'debt'. We automatically take a payment for this debt when you next top up.