ECO scheme helping customers improve their homes

This year the ECO scheme is changing. 

What's changing?

  • Eligible customers will be offered a package of free energy-saving measures and heating improvements. Helping keep your home warm and your energy bills down.
  • The scheme is aimed at customers living in properties that currently have a low EPC rating.  A low EPC rating is a home rated as D and below.

Find out your home's current EPC rating.

What is the Energy Company Obligation?

The Energy Company Obligation (ECO) Scheme was set up in April 2013. The purpose of the scheme is to help eligible customers make their homes more energy-efficient by installing free energy-saving measures and heating improvements. This helps customers keep their homes warm and keep their energy bills down.

The new ECO4 scheme will run between April 2022 and March 2026. Eligible EDF customers will be able to access a range of energy efficiency improvements that will help them improve their home's EPC ratings to a rating of C or above.

Customers will need to take a package of energy efficiency improvements rather than just one. We're working on what these will be. Eligible customers will have a survey carried out on their homes to make sure their property is suitable for these improvements.

Who's eligible for the Energy Company Obligation?

As well as being a current EDF customer, we've listed below the eligibility criteria for ECO4.

You'll need

  • an EPC rating of D or below

as well as being in receipt of one of the following;

  1. Income-based Job Seekers Allowance
  2. Income-related Employment and Support Allowance
  3. Income Support
  4. Pension Credit Guarantee Credit
  5. Working Tax Credit
  6. Child Tax Credit
  7. Universal Credit
  8. Housing Benefit
  9. Pension Credit Savings Credit
  10. Child Benefit

If you're eligible for ECO4 and want to register your interest.

Just fill in your details below and we'll send you an SMS when we need more details from you! Eligible customers will also need to have a survey carried out to understand which measures are the most suitable for your home.

All questions must be answered, unless marked (optional)
This number will be used to send you an SMS when we need more info from you.
Confirmation of registering interest

Extra support for customers who've applied for ECO3.

If you applied for ECO3 we have further info here to help you with your query. We also offer other support to customers who are struggling to pay their bills.

Get in touch

Have a question about your ECO application?

If you have any queries regarding ongoing or previous applications then please contact our ECO team at

Get extra support

Are you worried about bills, managing your money or need additional support? 

Find out how our Priority Services Register can help you.


I've not heard from the installer since submitting my ECO application. Who do I contact?

Pacifica Group, who trade as 0800 Repair should be in touch with you within 5 working days from when you submitted your application.

If you haven't heard from them you can call them directly on 0191 6075157. Opening hours are Mon to Friday 9am - 5pm.

If I’m not eligible for the ECO scheme, can I pay for insulation and/or a replacement boiler to be installed?

Yes, EDF has a replacement boiler offer and can also help you with insulation for your home.

I've been asked to submit a copy of my benefit letter to the installer. How do I do this?

Please email a copy of your benefit letter directly to Pacifica's email address

Who do I contact if I have a query or complaint about my installation?

In the first instance, you should contact the installer, Pacifica, directly on 0191 6075157. Opening hours are Mon to Friday 9am - 5pm.

If you are unsatisfied with their response or are unable to resolve the issue with Pacifica please contact the EDF ECO team at


I need to reschedule an appointment I have booked with the installer

Please contact our third party assessor Pacifica Group, trading as 0800 Repair on 0191 6075157 to rearrange your appointment. Please try and give 48 hours notice.

Opening hours are Mon to Friday 9am - 5pm.