ECO scheme and help with energy efficiency

We're now closed for new applications.

If you have any queries regarding ongoing or previous applications then please contact our ECO team on
0333 200 5119. Our customer service team will still be able to help you.

Our lines are open between 10am and 4pm Monday to Friday

What happens if I've applied for ECO through EDF?

We're now closed to new applications. But don't worry – if you've submitted an application we've listed the steps below of what to expect:
 

1. Book a date

We’ll arrange your technical survey with our installer who’ll be able to confirm what options you qualify for. Technical survey appointments are often booked within four weeks of your initial call.
 

2. Home visit

Our installer will gather all the information we need to assess your property. They’ll let you know any technical requirements needed for the improvements. 
 

3. Installation

After the technical survey has been completed, we’ll get to work on the improvements. Our installer will send you an invoice if there’s any additional work needed before the installation begins. We aim to have all measures installed within three months of your initial contact.
 

4. Important documents 

You’ll receive your warranty and maintenance documents where applicable.

Get in touch

Have a question about your ECO application?

Feel free to contact a member of our team from 10am to 4pm Monday to Friday to have all your questions answered.

Call us on 0333 200 5119(1).
 

Get extra support

Are you worried about bills, managing your money or need additional support? 

Find out how our Priority Services Register can help you.
 

FAQs

I've not heard from the installer since submitting my ECO application. Who do I contact?

Pacifica Group, who trade as 0800 Repair should be in touch with you within 5 working days from when you submitted your application.

If you haven't heard from them you can call them directly on 0191 6075157. Opening hours are Mon to Friday 9am - 5pm.

If I’m not eligible for the ECO scheme, can I pay for insulation and/or a replacement boiler to be installed?

Yes, EDF has a replacement boiler offer and can also help you with insulation for your home.

I've been asked to submit a copy of my benefit letter to the installer. How do I do this?

Please email a copy of your benefit letter directly to Pacifica's email address keepwarm@pacificagroup.co.uk

Who do I contact if I have a query or complaint about my installation?

In the first instance, you should contact the installer, Pacifica, directly on 0191 6075157. Opening hours are Mon to Friday 9am - 5pm.

If you are unsatisfied with their response or are unable to resolve the issue with Pacifica please contact the EDF ECO team on 0333 200 5119. 

 

I need to reschedule an appointment I have booked with the installer

Please contact our third party assessor Pacifica Group, trading as 0800 Repair on 0191 6075157 to rearrange your appointment. Please try and give 48 hours notice.

Opening hours are Mon to Friday 9am - 5pm.