Save money on your bills and improve your home

This year the ECO scheme is changing. 

Eligible customers living in a home with a low EPC rating will be offered a package of free energy-saving measures and heating improvements. Standalone boiler replacements are not eligible under the scheme.

Find out your home's current EPC rating.

We'll be opening our application process shortly, but if you've already registered your interest in this year's scheme, we'll be opening for applications by the end of January 2023.

What is the Energy Company Obligation?

The Energy Company Obligation (ECO) Scheme was set up in April 2013. The scheme aims to help eligible customers make their homes more energy-efficient by installing free energy-saving measures and heating improvements. This helps customers keep their homes warm and energy consumption down.

Eligible EDF customers can access a range of energy efficiency improvements that will help them improve their home's EPC ratings to a rating of C or above.

How will it work? It's all about improving the EPC rating.

Eligible customers will have a survey carried out on their homes. This will identify to the installer which package of measures will need to be installed to improve a customer's EPC rating.

Five steps to take to a more energy efficient home with the ECO4 Scheme

Step 1

Make sure you're eligible for the scheme before completing the application. Check the benefits below.

Step 2

Apply online, it only takes a few minutes. Depending on your location, you'll be matched with an installer. You'll receive an application completion email, and your details will be passed on to the installer in your area.

Step 3

Eligible customers will need to have a survey carried out by the installer. This is free of charge. The installer will be in contact to arrange a suitable time.

Step 4

Based on the survey results, the installer will decide on which package of measures will help improve your EPC rating.

The installer will discuss with you a suitable date to start the work.

Step 5

Congratulations – You can now enjoy your more energy efficient home.


Who's eligible for the Energy Company Obligation?

As well as being a current EDF customer, we've listed below the eligibility criteria for ECO4.

Please note: Our installers will complete a DWP check before installation. If you receive Child Benefits only, you'll be asked to provide your Child Benefit Award Notice, a signed self-declaration, and evidence to support your eligibility. We've supplied a table of Child Benefit eligibility below

You'll need

  • an EPC rating of E or below

as well as being in receipt of one of the following;

  • Income-based Job Seekers Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Pension Credit Guarantee Credit
  • Working Tax Credit
  • Child Tax Credit
  • Universal Credit
  • Housing Benefit
  • Pension Credit Savings Credit
  • Child Benefit 


These benefits are not included as part of the eligibility criteria for the ECO4 scheme

  • Disability Living Allowance (DLA)
  • Personal Independence Payment (PIP)
  • Attendance Allowance
  • Carer's Allowance
  • Severe Disability Allowance
  • Industrials Injuries Disablement Benefit
  • War Pensions Mobility Supplement
  • Constant Attendance Allowance
  • Armed Forces Independence Payment


The table below shows the Child Benefit eligibility;

Type of claimantNumber of children or qualifying young persons
 1234 or more
Single claimant£19,000£24,800£29,600£34,500
Member of a couple£27,500£32,300£37,200£42,000



Here are some of the measures which will make up a package under ECO4

loft insulation roll in attic

Stop heat in your home escaping

Did you know that a typical home with no insulation can lose 33% of heat through its walls and 25% through the roof?

Insulating your home properly can improve keeping the heat in and also improve things like

Well-insulated homes are much better for your health too. There is no question that living in a cold home can cause health issues, and heighten pre-existing ones. Insulating your home to the latest guidance also means that you can prevent damp, which can cause mould and mildew.

Adding insulation to your loft, walls and floor will help you keep your home warm, wasting less energy and lowering your home's carbon emissions.

Economy 7 - night storage heater

Upgrade your electric heating system

Upgrading your existing electric heating system with a more energy-efficient solution or adding a zero carbon heating system like an air source heat pump will keep you warm and save the planet.

Electric heater designs have come a long way. New models of storage heaters and electric radiators include energy efficiency features such as;

  • Smart controls help you only heat the rooms you want
  • A highly accurate thermostat, 7-day times for 24-hour control
  • Energy-saving technologies such as 'open window detection' and 'adaptive start'
engineer showing how to use boiler controls

Upgrade your boiler

Upgrading your old boiler with a more efficient model will help make your home more energy efficient. Boilers, like other domestic appliances, have efficiency ratings of A-G. Modern boilers have to be A-rated and show it in their literature.

Extra help and advice about the new ECO4 Scheme

Find the top FAQs here

Why can't I just get a replacement gas boiler?

The ECO scheme has been designed by the government to improve the most energy-inefficient properties. The scheme requires that the fabric of a property (walls, floors and roofs) are considered before replacing a heating system.

If all insulation work has been done, it may be possible to upgrade your heating system, but further scheme restrictions may apply.

An upgrade would typically be;

  • Upgrading from electric room heaters  to an efficient air source heat pump

  • Upgrading from inefficient electric storage heaters to an efficient air source heat pump

  • Upgrading from a non-condensing gas boiler to an efficient A-rated combi boiler

What if I don't want all the measures that the installer says I need to have?

In order to be eligible for the ECO scheme, your property must meet the minimum EPC band improvement. The measures identified by the installer will meet this requirement and must be installed to be eligible for the scheme.

How do I find out if I have an EPC and what the rating is?

Can I receive the ECO grant and choose my installer?

The ECO scheme is not a grant scheme. Payments are made directly to the installer based on the work completed in your home. EDF only uses installers that meet the accreditation requirements set by the government.

This means that all the work carried out will be to a high standard, making sure the improvements help you make your home more efficient for the long term.

Why do I need to have ventilation measures installed in my property?

When insulating a property it's important to have adequate airflow throughout the property, therefore it may be required to install ventilation measures.

I've not heard from the installer since submitting my ECO application. Who do I contact?

Your allocated installer should be in touch with you within 5 working days from submitting your application. You can find who your installer is in the email that is sent to you if your application is successful.

InstallerContact centreOpening times 
Pacifica Home Services01913 791 279Mon - Fri 9am - 5.30pm
Dyson Energy services01484 406 090Mon- Fri 8am -5pm
Bidconnector01903 863 256Mon- Fri 9am -5pm
Everwarm01506 638 600Mon- Fri 9am -5pm
Effective or 01302 540308Mon-Fri  9am – 5.50pm
Zing0330 808 4365 Ext. 204Mon-Fri 8am – 6pm

If I’m not eligible for the ECO scheme, can I pay for insulation and/or a replacement boiler to be installed?

Yes, EDF has a replacement boiler offer and we also work with trusted installers who can also help you insulate your home. Please head to our insulation area or to our boiler section, where you can order a new boiler.

I've been asked to submit a copy of my benefit letter to the installer. How do I do this?

Please email a copy of your benefits letter directly to your allocated installer. You can find your installer details in your confirmation email, which tells you if your application has succeeded.

How to contact your installer

For Pacifica, send by email to
For Dyson, please call 01484 406090. Opening hours are Mon to Friday 8.30 am - 5 pm for instructions.

Who do I contact if I have a query or complaint about my installation?

In the first instance, you should contact the installer directly. Please refer to the installer contact details in the FAQs above. If you're unsatisfied with their response or unable to resolve the issue, please contact the EDF Eco team at at

I need to reschedule an appointment I have booked with the installer. How do i do this?

Please get in touch with your allocated installer directly to rearrange your appointment. Please try and give 48 hours notice.

InstallerContact centreOpening times
Pacifica Home Services01913 791 279Mon - Fri 9am - 5.30pm
Dyson Energy services01484 406 090Mon- Fri 8am -5pm
Bidconnector01903 863 256Mon- Fri 9am -5pm
Everwarm01506 638 600Mon- Fri 9am -5pm
Effective or 01302 540308Mon- Fri 9am -5.50pm
Zing0330 808 4365 Ext. 204Mon-Fri 8am – 6pm

Get extra support

Are you worried about bills, managing your money or need additional support?  Find out what support we have to help you through this winter.