Covid-19 update

Covid-19 continues to have an impact on our services. Looking after our customers and staff is our top priority. From 15 January all our non-urgent appointments are paused. This includes:

  • Smart meter installations
  • Meter reading appointments

If you have an installation appointment booked, we will be in touch to let you know if it needs to be cancelled. We apologise for any inconvenience this may cause.

Read our Coronavirus FAQs for the latest updates and advice.

What is a smart meter and how does it work?

A smart meter is a newer type of electricity or gas meter. All energy suppliers are installing them as a part of an upgrade to the UK's energy system.

Smart meters come with a handy in-home display, called an IHD. Here you can see how much energy you're using and what it costs. The smart meter also sends your meter readings automatically to us so you don't have to. 

There are different types of smart meters, including smart Pay As You Go meters

Already have a smart meter? Find out how to use your smart meter.

Why it’s worth getting a smart meter

There are three main benefits to having a smart meter:

1. Complete control

See how much you're spending in real time. This can help you make small changes to reduce your energy usage, as well as your bill.

2. Hassle-free

Your smart meter will send readings automatically(1). This way you'll get more accurate bills without leaving the sofa.

3. Low-carbon lifestyle

Understanding where your energy goes will encourage you to think about your carbon footprint and how to live more sustainably.

Everything you need to know about smart meters

Do I need to pay to have a smart meter installed?

There is no upfront extra cost for the meter, or for the in-home display it comes with.


Do I need to have an internet connection to have a smart meter?

You don't need to have broadband or Wi-Fi internet to have a smart meter. Every smart has its own SIM card. It'll send your meter readings remotely over a safe, dedicated wireless GSM network. 


Is it safe to have a smart meter?

There's no evidence of risk to your health from smart meters. Smart meters we install have been tested to make sure they're safe. They meet and exceed all UK and EU safety standards. Read about smart meter safety.


What happens to my energy data?

The government has put rules in place to protect the data collected from your meter. Your data will help us understand how much energy everyone is using across the country.

How do I read a smart meter?

You won't need to read your smart meter as it'll do that automatically(1). You can choose for it to send your meter readings every 30 minutes, every day or every month.

If you'd like to take a reading, look at the screen on your smart meter. It will show your total volume register, which is measured in cubic meters (m3 ). This is the number we’ll use, including zeros, to work out your bill.

You can give us your meter reading through MyAccount, via our mobile phone app or by calling our automated line on 0333 200 5108(2).


Can I get a top-up smart meter?

If you already have a pre-payment meter you may be able to get a Pay As You Go smart meter.


Can I switch to EDF if I already have a smart meter?

You can switch to EDF if you already have a smart meter. 

If you have a newer smart meter, called SMETS2, we should be able to take your meter readings automatically. We're gradually updating SMETS1 meters, so they'll have the same functionality as SMETS2 smart meters.

What's the truth about smart meters?

There are a number of myths out there about smart meters. Check out our myth-busting blog where we separate truth from the myth.

How to get a smart meter

Enjoy the benefits of a smart meter in three easy steps.

Step 1: Book an appointment

Log into MyAccount to book your smart meter installation on a date and time that suits you best.

Step 2: Have your smart meter installed

On the day of your installation appointment our installer will arrive and replace your old meters with a new smart meter. This takes about an hour for each meter.

Step 3: Get to know your in-home display

Our installer will leave you with a user guide. It'll explain how your smart meter and in-home display work.

When we're back up and running

We've put new smart meter installation procedures in place for everyone's safety. Our installers will:

  • wear gloves and visors during the installation,

  • adhere to strict hygiene measures,

  • follow social distancing guidelines.

How we're installing smart meters safely video transcript (PDF 205KB)

Our customers' smart meter reviews

Find out how some of our customers are enjoying the benefits of smart meters.

Seeing smart meter readings has given me an understanding of the need to save energy and money. Very pleased to have had it fitted. Thank you.

Robert, from Crewe

I only boil enough water for what I need. I didn't even think of doing this before I had my smart meter.

Brenda, from Ashford

Already have a smart meter?

Get to know your in-home display

Have you had a smart meter installed recently?

Find out how to use your in-home display and get useful energy tips and advice.

Make your home even smarter

Would you like to control your heating while you're still in bed, or dim the lights with a simple voice command?

Bring your home to life with smart home devies.

Save energy at home

Are you looking for some easy tips and advice to help you lower your and save energy?

We're here to help. Head over to our blog for energy-saving advice.