Smart meters help you save energy
Not got a smart meter yet? This is important now, more than ever! Helping you better understand your energy use
What is a smart meter?
A smart meter is a newer type of electricity or gas meter. All energy suppliers are installing them as a part of an upgrade to the UK's energy system. In addition, we install credit smart meters and smart Pay As You Go meters.
Smart meters come with a handy in-home display called an IHD. Here you can see how much energy you're using and what it costs.
Smart meters also provide automatic meter readings. You get one meter for gas and one for electricity. The individual electricity and gas meters then automatically send your usage to your supplier.
Can smart meters be trusted?
We understand that smart meters haven’t had the best press over the years and that you may be reluctant to install one, but we want to assure you there's nothing to worry about. Smart meters are safe and designed with your privacy in mind. Check out our myth-busting blog and video to clear up any doubts.
1. Complete control
See how much you're spending in real-time. This can help you make small changes to reduce your energy usage and your bill.
3. Low-carbon lifestyle
Understanding where your energy goes will encourage you to think about your carbon footprint and how to live more sustainably.
Our latest smart meter reviews from customers
Everything you need to know about smart meters
What happens during a smart meter installation?
Our installer will safely replace your old meters with a new smart meter. This takes about an hour for each meter. Find out more about the smart meter installation process.
Do I need to pay to have a smart meter installed?
There is no upfront extra cost for the meter or for the in-home display it comes with.
Do I need to have an internet connection to have a smart meter?
You don't need to have broadband or Wi-Fi internet to have a smart meter. Every smart has its own SIM card. It'll send your meter readings remotely over a safe, dedicated wireless GSM network.
Is it safe to have a smart meter?
There's no evidence of risk to your health from smart meters. The smart meters we install have been tested to ensure they're safe. They meet and exceed all UK and EU safety standards. Read about smart meter safety
What happens to my energy data?
The government has established rules to protect the data collected from your meter. Your data will help us understand how much energy everyone uses nationwide.
I am blind/visually impaired. Can I still use an IHD?
Our talking Geo Trio in-home display can help you monitor your energy more easily. Find out more about our accessible in-home display monitor.
How do I read a smart meter?
You won't need to read your smart meter; it'll do that automatically(1). You can choose to send your meter readings every 30 minutes, every day or every month.
If you'd like to take a reading, look at the screen on your smart meter. It will show your total volume register, which is measured in cubic meters (m3 ). We’ll use this number, including zeros, to calculate your bill.
Can I get a top-up smart meter ?
If you already have a pre-payment meter, you may be able to get a Pay As You Go smart meter.
Can I switch to EDF if I already have a smart meter?
You can switch to EDF if you already have a smart meter. If you have a newer smart meter called SMETS2, we should be able to take your meter readings automatically. We're gradually updating SMETS1 meters, so they'll have the same functionality as SMETS2 smart meters.
How do I get a smart meter?
Log into MyAccount to book your installation appointment.
Can't find an appointment today? Simply come back tomorrow as we update them daily.