Why switch your smart meter to Pay As You Go
Top up your smart meter balance online or automatically, and get low balance alerts.
Find all the smart PAYG information you’ll need to stay on top of your energy when there is a bank holiday – including information about extended friendly non-disconnection hours. We’ve got you fully covered, from top-up tips and emergency credit details to holiday support and reconnection help.
Why upgrade to a smart meter from a prepayment one?
If you have a traditional prepayment meter, you can choose to upgrade it to a smart meter, which means you can;
- top up anywhere and set up auto-top-ups
- set budgets
- set up low-balance alerts
Alternatively, if you have a smart meter installed and prefer to switch to Pay As You Go as your payment method, you can do this.
Is your smart meter already switched to Pay As You Go?
Three main reasons to change to Pay As You Go
1. Top up anywhere
Top up whenever you need to and set up auto-top ups to make sure you never run out of credit.
2. Low balance alerts
Set up alerts so that when your balance drops to £5 you'll get a text or email reminder to top up.
3. Budget more easily
See where you use energy in your home and make small changes to help you manage your budget.
Ready to switch to Pay As You Go?
Log into MyAccount to book your smart meter installation appointment.
Can't find an appointment today? Come back tomorrow as we update them daily.
You can also call 03330 069 950(1) to book an appointment.
Your smart Pay As You Go questions answered
How can I top up my smart Pay As You Go meter?
- With our mobile app. You can also check your balance, set low balance alerts, auto top-up and view your top-up history
- Call our automated phone number 03330 069 950(1)
- Visit a shop with a PayPoint symbol. Find a PayPoint shop near you
Can I get reminders to top up?
You can get text or email reminders to top up by setting up low balance alerts at £5, or another amount you choose. Set up low balance alerts in MyAccount or in the app.
What if I run out of credit or can't top up?
There are some different options if you are running out of credit or can't top up, we are here to help.
Head over to our help centre to find out what we can do for you.
How can I set up automatic top-ups?
Set up auto top-ups in MyAccount or in our App
You can choose when you want to top up your meter and by how much. We’ll take the payments automatically from your chosen debit or credit card.
Who can get a smart Pay As You Go meter?
If you have a prepayment meter and our installers are in your area, you can get a smart Pay As You Go meter installed. Find out if you are eligible in MyAccount.
You can also call 03330 069 950(1) to see if there are installers in your area.
What's the truth about smart meters?
There are a number of myths out there about smart meters. Check out our myth-busting blog where we separate truth from the myth.
How to get switch to Pay As You Go
Enjoy all the benefits of switching to Pay As You Go in three easy steps.
Step 1: Book an appointment
Log into MyAccount to book your smart meter installation. Choose a date and time that works best for you. If you can't find the appointment you want, please try again the next day.
Step 2: Have your smart meter installed
On the day of your installation appointment our installer will arrive and replace your old meters with a new smart meter. This takes about an hour for each meter.
Step 3: Get to know your in-home display
Our installer will leave you with a user guide. It'll explain how your smart meter and in-home display work.
Get smarter with your energy
Log into MyAccount to book your installation appointment.
Can't find an appointment today? Simply come back tomorrow as we update them daily.
You can also call 03330 069 950(1) to book an appointment.
We're ready to install your smart meter
The engineer will need to come into your home to complete safety checks, even if your meter is outside.
If anyone in your home develops coronavirus symptoms before, or on the day of the appointment, please reschedule for a later date.
If you have any concerns, please raise this with us when you book your appointment.
Already have a smart meter?
Get to know your smart meter
Have you had a smart meter installed recently? Or maybe you're looking for tips to get the most out of your in-home display?
Follow our user guides to find out everything you need to know.
Save energy at home
Are you looking for some easy ways to help you lower your bills and save energy?
We're here to help. Head over to our blog for tips and advice.