Smart meter installations

 

We've installed more than 2 million smart meters around the UK, and we're ready to install yours too.

Get your smart meter

Log into MyAccount to book your installation appointment.

Can't find an appointment today? Simply come back tomorrow as we update them daily.

Getting a smart meter for your business?

We have out of hours slots to work around your business needs. Log into MyAccount to book an appointment. Choose a date and time that works for you.

Haven't booked your appointment yet?

Read about smart meters and how they're accessible for all customers, helping you save energy and reduce your bills. 

How to prepare for your smart meter installation

1: Make sure you're in

Someone who is at least 18 years of age must be there during the installation. This takes about an hour for each meter.

2: Get access to your meter

We need to be able to get to your meters easily. Make sure you have the key to access it if it's located in a cupboard or in a locked room.

3: Keep your pets away

Make sure your pets are in another room during the installation so they won't be disturbed.

What to expect on the day of your smart meter installation

Preparation

  • We'll call you before your appointment to check that it's still safe for our installer to enter your home
  • If you're self-isolating we won't be able to carry out your appointment. Please let us know as soon as possible if this is the case.
  • We’ll ask you to check that our installer will be able to easily access your meters. Read below for tips on how to prepare for the installation.

Installation

We regularly review our safe working practice procedures, and as a minimum, our installers will always follow the latest Government guidance. This may include;

  • Wearing masks
  • Adherence to hygiene measures
  • Observation of social distancing


It takes about an hour to install each meter, and your power and gas will each need to be switched off for around 30 minutes. But in some circumstances, it could take longer.

Once your smart meter is installed

After installing your smart meter, our installer will get you connected to your new in-home display (IHD). They'll be able to give you some useful advice on how to get the best out of your new smart meter and in-home display.

We also have helpful guides you can use.

Get to know your new smart meter

How to use your in-home display

Have you had a smart meter installed recently?

Follow our user guides and get handy tips to help you get the most out of your new in-home display.

New ways to save energy

How can you be more low-carbon and energy efficient without spending a penny?

Head over to our blog for tips to reduce energy at home or at your business.