We’re here to help you when you need it most.
With a smart meter, it's easier to keep track of the energy your business uses and what it costs. Or submit a meter reading
We understand there may be times when your business goes through financial difficulty. And we're here to help you in the best way possible and get you back on track. What you should do will depend on your individual circumstance. Our advice will differ if;
You can't afford the bill you've just been sent
You're currently in debt
You struggle to pay your bills regularly
You've moved into a new premises and you're receiving debt collections letters for the previous tenant
Paying in little chunks, rather than one big chunk, is a good way to plan and keep ahead of bills. You can set up a Direct Debit with us and save up to 7% on the cost of your energy.
Signing up is simple.
Log into MyAccount or download and print our Direct Debit Instruction.
There are two ways you can make sure you're getting accurate bills.
The first one is to get a smart meter installed, so you can watch what you spend. Find out how to get a smart meter.
The second is to make sure we get regular meter readings. Take a look at our help page on how to submit a meter reading. Or you can submit your reading in just 60 seconds here.
Installing a smart Pay As You Go meter can help you keep on track of your energy spending. As well as getting a better idea of where you use the most energy in your business premises.
Keeping sight of how much you’re spending will help you plan ahead.
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Save time
Receiving a big bill every three months can be difficult for some businesses. Instead, you might find it easier to pay smaller amounts every month.
It's quick and simple to change your payment method, simply follow the steps and change your payment method in MyAccount.
When it comes to fixed tariffs, you know exactly what you’ll pay for your entire contract – no changes, no surprises. Even when energy prices go up, your bills stay the same. This makes budgeting and planning far easier. Take a look at what fixed price tariffs we have on offer.
If you use less, you’ll pay for less. So we’ve got a few tips on how to be a bit more energy efficient.
If you’re closed then ensure you turn off all lights and non-essential electrical equipment
When you’re open, you can close off any areas not currently in use, keep air vents and radiators clear and plug up any gaps where drafts are getting through.
Feel inspired to check you're being as energy efficient as you can. Check out our blog on saving energy for small businesses.
There are other ways you can get help if you're struggling. You can contact:
Citizens Advice are an official source of free business advice and support.
They've put together some helpful information on the following topics;
What to do if you can't afford to pay your energy bills
Advice on switching energy supplier advice
This charity offers free, impartial and confidential advice to small businesses or self-employed people.
By working with Business Energy Scotland, most businesses can save on their energy bills and secure cashback on energy-efficiency projects, while funds last.
This Scottish Government service helps SMEs with energy efficiency advice and support. Making a positive step in the future
advice.scot is an official source of free advice and support for businesses. All the advice is on their website; they also have a knowledge centre of practical advice.
I went to the Chat messaging service and agent Abhishek resolved the issue quickly for me. The service provided was fast, helpful and took care of everything I needed to be done. 5* service and much appreciated.
I was in disbelief at how easy everything has been with EDF compared to the other three large providers I tried and failed to switch to. On top of that, the Live Chat assistance was brilliant in clarifying all I needed to know. I would pay extra for this level of efficiency and support.
For support on your debt. We're here to help
See when and how you're using your energy with a smart meter. Or change to a smart Pay As You Go meter to manage your energy costs.