If you are struggling to pay, get in touch so we can work together to find an alternative way to pay. We have an understanding team here to help you when you need it.
We don’t want to take legal action against our customers or come to your business, but this can happen if you don’t pay your bill. The steps we’ll take can include registering a default on your credit file, visiting your business to collect payment or changing your meter to a pay as you go meter.
Here are the steps we'll take to collect any business energy debt
Visiting you premises
We'll visit your business premises, and you'll be charged for this visit. If no one is there, we'll leave a letter notifying you of our intent to either install a prepayment meter or disconnect the supply.
Applying for a warrant to enter your premises;
If you still have an outstanding balance, we'll apply for a warrant from the magistrate's court of sheriff court (Scotland) to enter your premises and disconnect your supply/or install a prepayment meter
If you pay your outstanding balance before the hearing, we'll withdraw our warrant application, but you may still be charged for costs associated with the application
Once we have a warrant;
Once granted, a warrant is valid for 28 days from the date it was issued
The cost of obtaining the warrant plus any additional costs for executing it are added as charges to your account
We'll execute the warrant to either install a prepayment meter or disconnect your energy supply