What to do if you're in debt
We understand there may be times when your business goes through financial difficulty. And we're here to help you in the best way possible and get you back on track. What you should do will depend on your individual circumstance. Our advice will differ if;
- You can't afford the bill you've just been sent
- You're currently in debt
- You struggle to pay your bills regularly
- You've moved into a new premises and you're receiving debt collections letters for the previous tenant
You've been sent a bill you can't afford
We know that some months may be tougher than others. We have lots of tips on how you can manage your bills. There are many small changes you can make: setting up a Direct Debit can save you money and switching your bills to a monthly payment means you'll be paying manageable amounts little and often.
However, if you need to speak to us give us a call and we can sort out a payment plan.
If you want to understand how we bill you, you can find a detailed breakdown here.
You're already in debt
There are many ways you can move towards being debt free. Take a look below at how you can stay on top of your bills and stay in control of your energy. If you want to speak to someone about your situation, please give us a call.
You regularly struggle to pay your bills
You’re receiving debt collection letters for a previous tenant
- When you move into a new property the first thing to do is to notify us.
If you've been sent a bill or letter for a previous tenant, you have three options, you can;
- Forward it to them directly (if you have their details)
- Contact your landlord or letting agency, if you have one
- Put it in an envelope and send it back to us at Freepost EDF CUSTOMER CORRESPONDANCE. Include their address if you have it so we can try to contact them directly
How to manage your bills and keep your costs down
Here are the 7 things to consider when managing your energy costs
2. Only pay for energy you use
There are two ways you can make sure you're getting accurate bills.
The first one is to get a smart meter installed, so you can watch what you spend. Find out how to get a smart meter.
3. Pay for energy as you go
Installing a smart Pay As You Go meter can help you keep on track of your energy spending. As well as getting a better idea of where you use the most energy in your business premises.
4. Stay on track with MyAccount
Keeping sight of how much you’re spending will help you plan ahead.
- Easy to view and download all your invoices, view your accounts and MPANs
- Raise all your requests, from updating a contract to changing the billing address
- Track queries
Easy to use
- Clear, handy dashboard displaying up-to-date accurate consumption data
- Easily search your account history
- Submit single or multiple meter readings at one time
- Customisable dashboards for quick insights
- 24/7 access
5. Pay in small manageable chunks
Receiving a big bill every three months can be difficult for some businesses. Instead, you might find it easier to pay smaller amounts every month.
It's quick and simple to change your payment method, simply follow the steps and change your payment method in MyAccount.
6. Switch to a fixed price tariff
When it comes to fixed tariffs, you know exactly what you’ll pay for your entire contract – no changes, no surprises. Even when energy prices go up, your bills stay the same. This makes budgeting and planning far easier. Take a look at what fixed price tariffs we have on offer.
7. Use less energy
If you use less, you’ll pay for less. So we’ve got a few tips on how to be a bit more energy efficient.
Simple things like checking that lights and non-essential electrical equipment are off if you’re closed can make a big difference.
When you’re open, you can close off any areas not currently in use, keep air vents and radiators clear and plug up any gaps where drafts are getting through.
Check out our blog on saving energy for small businesses. Feel inspired to check you're being as energy efficient as you can.
Other ways to get help
There are other ways you can get help if you're struggling. You can contact:
Independent advice and help for businesses in Scotland
Funding to reduce your business energy costs
By working with Business Energy Scotland, most businesses can save on their energy bills and secure cashback on energy-efficiency projects, while funds last.
Free advice for Scottish businesses
advice.Scot is an official source of free advice and support for businesses. All the advice is on their website; they also have a knowledge centre of practical advice.
What if I can't pay my next bill
Please don’t struggle with your debt alone — we have an understanding team who can help.
They’ll work with you to take some of the stress out of debt. Together, we’ll find a way to pay that suits you.
Will my credit rating be affected if I can’t pay? How can I avoid this?
If you find yourself in this situation, please don’t struggle alone. Our team is here to help.
We will always work together with you to sort out your debt. We never want to take legal action against our customers but this can happen if you don’t pay your bill or get in touch. However, when dealing with debt, the steps we’ll take can include registering a default on your credit file. In this case, it could then be difficult for you to gain credit with suppliers or obtain loans.
What will you do with my information?
Why do I need to pay on time?
One perk of always paying your bill on time is we won’t need to contact you to remind you to pay. And as part of your terms and conditions, it’s important that you pay your bill on time. If paying this way is not right for you, why not think about setting up a Direct Debit? Just log in to MyAccount to find out how Direct Debit can save you time and money.
How do I know when payment is overdue?
The due date of your invoice will always be on any invoice we send you – so you’ll know when you need to pay. You can find more detailed information on understanding your bill here.
We will add a late payment charge of £10 for every monthly bill you don’t pay or £30 for every quarterly bill you don’t pay. So do get in contact as soon as you can.
What are the steps to collecting energy debt?
If you are struggling to pay, get in touch so we can work together to find an alternative way to pay. We have an understanding team here to help you when you need it.
We don’t want to take legal action against our customers or come to your business, but this can happen if you don’t pay your bill. The steps we’ll take can include registering a default on your credit file, visiting your business to collect payment or changing your meter to a pay as you go meter.
Here are the steps we'll take to collect any business energy debt
Visiting you premises
We'll visit your business premises, and you'll be charged for this visit. If no one is there, we'll leave a letter notifying you of our intent to either install a prepayment meter or disconnect the supply.
Applying for a warrant to enter your premises;
If you still have an outstanding balance, we'll apply for a warrant from the magistrate's court of sheriff court (Scotland) to enter your premises and disconnect your supply/or install a prepayment meter
If you pay your outstanding balance before the hearing, we'll withdraw our warrant application, but you may still be charged for costs associated with the application
Once we have a warrant;
Once granted, a warrant is valid for 28 days from the date it was issued
The cost of obtaining the warrant plus any additional costs for executing it are added as charges to your account
We'll execute the warrant to either install a prepayment meter or disconnect your energy supply
We have an understanding team here to help you when you need it.
Can I switch suppliers with an outstanding balance?
On the majority of our tariffs, you’ll be unable to switch to another supplier if you have an outstanding balance. Therefore, you’ll need to clear the debt before you change suppliers.
Why should I pay my final bill?
It’s really important to pay your final bill as this marks our supply for you ending. It’s always best to give us a reading on the day you end your supply or leave the property so you are billed to accurate readings, you can give us your meter readings in 60 seconds here.