Helping you during Coronavirus (COVID-19) pandemic

The health and well-being of our customers and staff is our top priority. These are unprecedented times and we're working hard to help those most in need. We're taking a number of steps throughout our business to protect our staff's well-being and ensure we minimise disruption to the services we deliver to you through this challenging time.

Please be aware our contact centres are still available, but it may take us longer to answer your query. So we're asking you to help us help those in need it most by managing your account online whenever possible. Through our online service MyAccount, you can give meter readings, pay bills, switch tariff and more. We're also on hand to answer your query online via Live Chat by clicking the green 'Chat' button on you MyAccount homepage.

We know these are challenging times for a lot of businesses, so we wanted to reassure you that we're doing all we can to help during the coronavirus crisis. Read our FAQs for business-specific coronavirus (COVID-19) help and advice.

The Government has issued new guidance to help businesses in the UK get back up and running and workplaces operating as safely as possible. Full details can be found on the governments' website.

Welcoming customers from Solarplicity.

If you’re one of these customers, the great news is that there’ll be no interruption to your supply. Find out more

Our electricity and gas prices for businesses

We know you're busy running a business so we make it easy for you to compare energy contracts online.

In just 60 seconds you can have our cheapest electricity and gas business prices. These are available to you directly online and could save your business money.

Switch your business energy - the easy way

You'll get our energy prices directly online and here are some more reasons to switch to us:

  • Get a quote in 60 seconds - instant access to our cheapest business prices - available directly on our website.
  • Sign up directly online - switch when it's convenient for you. 
  • 24/7 Live Chat(1) support - our team are here to help you when you need it.
  • 7% discount(2)for paying monthly by Direct Debit - you may save even more with our business energy prices.
  • Choice of tariffs - find a tariff suitable for your business.

Do you already have your business energy with us?

It's easiest to manage your business electricity and/or gas online. Just register for MyAccount and then you can:

  • View, download and pay invoices
  • Submit meter reads
  • Change or renew your business contract
  • Add another fuel

Smart meter for your business

We're installing smart meters up and down the country to help our business customers have better control of your energy.  Your smart meter comes with a display, which shows you how much energy your business is using as it's using it. This will help you keep an eye on your overall usage and, potentially, make changes that reduce your bills. 

Your business energy and moving premises

If your business is moving premises or adding a new location, we have a dedicated team to help you manage it quickly and easily. 

Other services for business customers

Energy efficiency for businesses

  • Each business is very different when it comes to energy consumption. We have a number of initiatives, guides and tips that should help each type of small and medium business become more energy efficient. 

Multi sites and property developers

  • If you're a landlord, local authority or a property developer we'll help you find the best energy supply for your needs. We work with you to make things happen quickly and efficiently. 

Electric vehicles and your business

  • The first 1,000 customers with an electric vehicle who sign up to our fixed term contract, will receive a three months' credit against their fixed daily charge.

Help and support

Need to contact us?

Live Chat
Interact with us online. It's quick, easy and available 24/7(1)

Customer Service
0333 200 5103(3)

0333 009 7085(3)

Here are some of the most frequently asked questions. For more, view our FAQ section for businesses.

Why switch business energy suppliers?

Switching business energy suppliers is one way to reduce business costs. Recent research commissioned by EDF Energy found that 6 in 10 small businesses could make easy savings by switching energy provider. At EDF Energy, we take care of the full switching process, all we need is an opening meter read once we’re ready to complete the switch. Businesses are able to benefit from managing their account(s) online with MyAccount, 24/7 Live Chat support & free UK based business advisers. 

Could I save by switching business energy?

All businesses are different, we just need to know your address and how much energy you use to get you a competitive business quote with EDF Energy online. See if you could save money by comparing unit rates and standing charges as well as monthly and annual cost projections.   

It’s difficult to say how much a business could save, as quotes are dependent on Estimated Annual Consumption (EAC) and the size of the business. But we review our price monthly to ensure we stay competitive.

If I switch my business energy, how long does it take and what’s the process?

Switching business energy is similar to switching a residential supply. To make things simple and straightforward, we’ll ask you to enter a postcode, confirm your address and input your business energy usage. With the usage, it’s always handy to have a bill to hand. But don’t worry if you don’t, you can always enter spend (£).

Once a new tariff is selected, we’ll run a ‘soft’ credit check to see if your business is eligible (this is normal and most business energy suppliers do this). Once completed just select a start date you'd like (up to 150 days) and enter owner details in order to set up an energy account. The end to end process from agreeing to a new contract with EDF Energy to being live on supply should take no longer than 3 weeks. Or if future-dated we’ll take over on your desired date.

EDF Energy will sort out the rest, such as speaking with your current business energy supplier and arranging for the switch to take place so you can get on with the important job of running your business.

If I switch my business energy online, what information do I need?

We normally just need businesses to enter very basic information such as:

  • Business address
  • How much energy you use (kWh or £) 
  • Type of business
  • Company registration number (if LTD)
  • Owners details 

In some cases if we're unable to retrieve your metering details we will ask to confirm information which can be found on a bill or our Live Chat team can help you answer:

  • Do you have a Prepayment meter?
  • What meter type do you have?

How do I compare business energy suppliers?

The best way to compare business energy rates/prices would be the compare the unit rates and standing charge with your current tariff or renewal offer. Or you can compare the projected costs (£). Please be aware the projected costs are all based on how much energy your business uses based on what you've stated. So you’ll only be charged for the energy you’ve used and by submitting meter reads we can understand your usage. 

Do your business energy quotes include VAT and CCL?

Our online quote doesn't include VAT and CCL, however, if you choose to buy we'll apply VAT and CCL before completing the purchase. If you'd like to know at quote results stage, our live chat advisers are able to calculate this for you if needed.  

What should I do if I'm moving business premises?

Moving in and not supplied by EDF Energy?

If you’re moving business premises that we don't currently supply. EDF Energy has a range of business energy contracts to suit your business needs. All you need to do is agree to a new contract online by getting a quote and we'll sort out the rest. Leaving you to get on with your business. Or did you know if your current premises is already supplied by EDF Energy, you can take it with you? All you need to do is contact us or submit a request online at

Moving in and supplied by EDF Energy 

If you've moved into a premises supplied by us, please contact us on 0333 009 7115(3). We know it can be a stressful time, however, it’s important to agree a contract to avoid expensive out of contract charges which may apply. Also, we want to make sure you get the best out of your business energy with EDF Energy. 

Don’t forget - Meter readings should also be taken at your old/new locations on the day you move out/in so you can be billed accurately.