Useful phone numbers for small businesses
We know you’re busy so a quick call to us(1) can get you moved onto a new product, solve a query on your account or allow you to submit a meter read for an accurate bill. If you are looking for contact information for your home energy account, please visit our residential page for phone numbers and other ways to get in touch.
Business customer services | 0333 200 5103(1) |
Business sales | 0333 009 7085(1) |
Business Movers | 0333 009 7115(1) |
Business meter reading | 0333 200 5108(1) |
Calling from abroad - all enquiries | +44 203 995 2452(1) |
Customer services for home customers | 0333 200 5100(1) |
If you suspect energy theft/meter tampering report it to stayenergysafe | 0800 023 2777(1) |
Helping our small business customers during Coronavirus (COVID-19) Useful phone numbers for small business energy customers
Sorry, it might be taking a little longer to get through to us in these troubled times, if you don’t need to speak with us urgently, we have a lot of help online in our FAQs.
You can also manage your energy account online via MyAccount.
Thank you for your patience.
Small business gas emergencies
If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on the number below.
Dial: 0800 111 999
(Free 24 hour national number emergency line)
Small business electricity emergencies
Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your business, you’ll need to ring your operator.
Get more information on the power cut call 105 service.
Dial: 105
Write to us
You can write to us at:
FREEPOST: EDF ENERGY – PLYMOUTH
Other advice links
Manage your account