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Contact us - For business

For home customers – ways to contact us

Not a Small or Medium Business cutomer?

Need help with your residential home energy account?

Contact us

Looking for help with your Large business account?

Contact Large business

Making a complaint

If you aren't happy, we want to hear about it so we can put it right.

Looking for extra help?

We understand this is a really difficult time for our business customers.

We're here for you and have pulled together all the info you need in one place.


24-hour gas emergency helpline
0800 111 999(2)

Power cut?
Call 105(2)

Suspect energy theft or meter tampering?
Report it to stayenergysafe
0800 023 2777(2)