Useful phone numbers for SME businesses

We know you’re busy so a quick call to us(1) can get you moved onto a new product, solve a query on your account or allow you to submit a meter read for an accurate bill. If you are looking for contact information for your home energy account, please visit our residential page for phone numbers and other ways to get in touch

Business customer services (Mon - Fri 8am - 6pm)
0800 096 2255(1)

Business sales (Mon - Fri, 8am - 6pm)
0800 015 9097(1)

Business Movers (Mon - Fri 8am - 6pm)
0800 404 7413(1)

Business meter reading (24hr)
0800 404 7421(1)

Calling from abroad - all enquiries (Mon - Fri 8am - 6pm)
+44 113 820 7118(1)

Customer services for home customers (Mon - Fri 8am - 8pm, Sat 8am - 2pm)
0800 056 7777(1)

Electricity emergencies

Gas or electricity emergency? 

Making a complaint

If you aren’t happy, we want to hear about it so we can put it right.

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Submit your meter reading in seconds, anytime

As long as you have your account number and postcode, you can submit your meter reading.

Manage your account online

Sign up or log in to your online account 'MyAccount' where you can: 

  • Submit meter readings
  • View and download bills
  • Pay bills online, securely
  • Sign up to paperless billing 
  • Manage your account on the go
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Hand in your notice

If you are ready to leave EDF Energy, then please complete our form to officially let us know. But before you do so, please get in touch to see whether there's anything we can do to change your mind.