High call volumes
We're experiencing a high volume of calls right now. This means it's taking a lot longer to get through to our teams than normal, we're sorry about this. Please help us free up the lines for those who need us most. If you do have to call the best times to call us are:
- Monday: tends to be our busiest day, but if you do have to contact us it's best in the afternoon
- Tuesday - Friday: between 8am to 11am and 2pm to 6pm
- Saturday: between 8am to 11am
Avoid the phone queues. Find out ways to self serve and how to contact us in other ways are listed below. Thanks for your patience at this time.
Contact us - For business
For home customers – ways to contact us
Choose how you'd like us to answer your energy questions — we're here to help.
Emergency
24-hour gas emergency helpline
0800 111 999(1)
Power cut?
Call 105(1)
Other electrical emergencies?
List of electricity network distributors
Looking for extra help?
We understand this is a really difficult time for our business customers. We're here for you and have pulled together all the info you need in one place.
Not a Small or Medium Business cutomer?
Need help with your residential home energy account?
Looking for help with your Large Business account?
Making a complaint
If you aren't happy, we want to hear about it so we can put it right.