Contact us - For business
For home customers – ways to contact us
Choose how you'd like us to answer your energy questions — we're here to help.
Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.
Chat online to one of our friendly advisors at any time of day or night.
CallOpen Monday to Thursday 9am-6pm and Friday 9am-5pm
Please note this service is not available to our 'Online Only' customer
We're getting a high number of calls right now so call waiting times are much longer than usual. Please help us free up the lines for those who need us most.
Business customer services
Business meter reading
Calling from abroad - all enquiries
Customer services for home customers
If you suspect energy theft/meter tampering report it to stayenergysafe
24-hour gas emergency helpline
0800 111 999(1)
Other electrical emergencies?
List of electricity network distributors
Looking for extra help?
We understand this is a really difficult time for our business customers. We're here for you and have pulled together all the info you need in one place.
Not a Small or Medium Business cutomer?
Need help with your residential home energy account?
Looking for help with your Large business account?
Making a complaint
If you aren't happy, we want to hear about it so we can put it right.