Helping our small business customers during Coronavirus (COVID-19) Useful phone numbers for small business energy customers
Sorry, it might be taking a little longer to get through to us in these troubled times, if you don’t need to speak with us urgently, we have a lot of help online in our FAQs.
You can also manage your energy account online via MyAccount.
Thank you for your patience.
Small business gas emergencies
If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on the number below.
Dial: 0800 111 999
(Free 24 hour national number emergency line)
Small business electricity emergencies
Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your business, you’ll need to ring your operator.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.