Helping our business customers during Coronavirus (COVID-19)

Sorry, it might be taking a little longer to get through to us in these troubled times. We’re prioritising our most vulnerable customers, those who need extra help.

So if you don’t need to speak with us urgently, we have a lot of help online in our FAQs.

You can also manage your energy account online via MyAccount.

Thank you for your patience. 

Useful phone numbers for SME businesses

We know you’re busy so a quick call to us(1) can get you moved onto a new product, solve a query on your account or allow you to submit a meter read for an accurate bill. If you are looking for contact information for your home energy account, please visit our residential page for phone numbers and other ways to get in touch

Business customer services
Mon - Fri 8am - 6pm

0333 200 5103(1)

Business sales
Mon - Fri, 8am - 6pm

0333 009 7085(1)

Business Movers
Mon - Fri 8am - 6pm

0333 009 7115(1)

Business meter reading

0333 200 5108(1)

Calling from abroad - all enquiries
Mon - Fri 8am - 6pm

+44 203 995 2452(1)

Customer services for home customers
Mon-Fri 8am to 6pm and Saturday 8am to 2pm

0333 200 5100(1)

If you suspect energy theft/meter tampering report it to stayenergysafe

0800 023 2777(1)

Write to us

You can write to us at: 


Electricity emergencies

Gas or electricity emergency? 


Before you call us, why not check out our FAQs

Making a complaint

If you aren’t happy, we want to hear about it so we can put it right.