Large business customers

We know you're busy, so we want to make sure you get to the right team for your query first time.

Here are the details for our general Sales and Customer Service enquiries. For more specific enquiries - check below for contact details for our Large Business teams.

Sales 

0800 328 9030(1)
between 8am and 5pm, Monday to Friday

or email EDFEnergyBusinessSales@edfenergy.com
 

Customer Services 

0845 366 3664(1)
between 8am and 5pm, Monday to Friday

or email MidMarketCustomerContact@edfenergy.com
 

Switching to us?

To find out more about our switching process please call us on 0845 741 9484(1)
between 8am and 5pm , Monday to Friday
 

 

Gas and Electricity emergencies, or energy theft

To report energy theft (stayenergysafe reporting line): 0800 023 2777 or report online via stayenergysafe.co.uk 


Gas emergencies - call 0800 111 999 (24 hr free emergency line)


See full details page for Electricity Emergencies and Distribution Network Operators (DNOs)

MPAN Prefix & AreaNetwork OperatorEmergency NumberGeneral Enquiries

10
East England

UK Power Networks

Free phone number 105

0800 029 4285

11
East Midlands

Western Power Distribution

Free phone number 105

0800 096 3080

12
London

UK Power Networks

Free phone number 105

0800 029 4285

13
North Wales, Merseyside and Cheshire

Scottish Power Energy Networks

Free phone number 105

0330 101 0444

14
West Midlands

Western Power Distribution

Free phone number 105

0800 096 3080

15
North East England

Northern Powergrid

Free phone number 105

0845 070 7172

16
North West England

Electricity North West

Free phone number 105

0800 048 1820

17
North Scotland

Scottish and Southern Energy

Free phone number 105

0800 048 3516

18
Central and Southern Scotland

SP Energy Networks

Free phone number 105

0330 101 0444

19
South East England

UK Power Networks

Free phone number 105

0800 029 4285

20
Southern England

Scottish and Southern Energy Power Distribution

Free phone number 105

0800 048 3516

21
South Wales

Western Power Distribution

Free phone number 105

0800 096 3080

22
South West England

Western Power Distribution

Free phone number 105

0845 601 2989

23
Yorkshire

Northern Powergrid

Free phone number 105

0800 011 3332

24
Independent

Independent Power NetworksLtd

Free phone number 105

01359 243 311

25
Independent

ESP Electricity Limited

Free phone number 105

01372 227 560

26
Independent

Energetics Electricity Ltd

Free phone number 105

01698 404 949

27
Independent

The Electricity Network Company Ltd (GTC)

Free phone number 105

01359 243 311

28
Independent

UK Power Networks (IDNO) Limited

Free phone number 105

0800 029 4285

Does your account number start with 67?

If you have a 12 digit account number starting with 67, then your account is looked after by our dedicated Small and Medium Business Team.  

Digital & website queries

TeamDigitalPhone

Energy View


Sign up for Energy View
or email us at Energy.View@edfenergy.com

 

0845 765 3653 (1)
between 8am and 5pm, Monday to Friday

MyAccount for Large Business
Read our e-guide for more information


Sign up for MyAccount for Large Business
or email us at 
MyAccount.Business@edfenergy.com

 

0845 765 3653 (1)
between 8am and 5pm, Monday to Friday

 

 

Property & metering queries

TeamDigitalPhone

Moving Premises
Tell us about your change of tenancy.

 

Submit your request using our webform

For further queries, please email us 
BusinessMoves@edfenergy.com

 

0845 301 3530 (1)
between 8am and 5pm, Monday to Friday 

Setting up a New Supply
Arrange a new meter installation or an upgrade in metering.

 

Submit your request using our online application form

For further queries, please email us 
NewSupply@edfenergy.com

 

0845 366 3666(1)
between 8am and 5pm, Monday to Friday 

Meter Removal and Disconnection
Arrange for your meter to be removed or for the disconnection of your supply

 

Submit your request using 
our online application form

For further queries, please email us 
ServiceRemovals@edfenergy.com

 

0845 366 3666(1)
between 8am and 5pm, Monday to Friday 

Meter Operator Contracts
Enquire about a new or existing meter operator contract. 

 

HHMOPContractsAdministration@edfenergy.com

You can get more information 
on our website

 

0845 300 6962(1)
between 8am and 5pm, Monday to Friday

 

 

Payment and CRC queries

TeamDigitalPhone

Invoice queries
If you have a question about your invoice.

Visit our FAQs page 

or email us at 
MidMarketCustomerContact@edfenergy.com

0845 366 3664(1) 
between 8am and 5pm, Monday to Friday

CRC Queries
You can find further information on our website.

 

Submit a request for CRC via MyAccount for Large Business

 

0845 765 3653(1)
between 8am and 5pm, Monday to Friday

Payment Queries
If you have a question about payment. 

 

 

Email us at 
I&CRevenueManagement@edfenergy.com

 

0845 302 7337(1)
between 8am and 5pm, Monday to Friday

Third Party Intermediary Commissions
If you are a Third Party Intermediary  (TPI) and have a question about a commission payment 


Email us at
CommissionPayments@edfenergy.com

 

N/A

 

Making a complaint

If you aren’t happy, we want to hear about it so we can put it right.

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