Large business customers

Sales 0800 328 9030(1)
EDFEnergyBusinessSales@edfenergy.com

Customer Services 0845 366 3664(1)
MidMarketCustomerContact@edfenergy.com

Revenue Management 0845 302 7337(1)
I&CRevenueManagement@edfenergy.com

Electricity emergencies Distribution Network Operators (DNOs) contact list

 See full details page for Electricity Emergencies and Distribution Network Operators (DNOs)

MPAN Prefix & AreaNetwork OperatorEmergency NumberGeneral Enquiries

10
East England

UK Power Networks

Free phone number 105

0800 029 4285

11
East Midlands

Western Power Distribution

Free phone number 105

0800 096 3080

12
London

UK Power Networks

Free phone number 105

0800 029 4285

13
North Wales, Merseyside and Cheshire

Scottish Power Energy Networks

Free phone number 105

0330 101 0444

14
West Midlands

Western Power Distribution

Free phone number 105

0800 096 3080

15
North East England

Northern Powergrid

Free phone number 105

0845 070 7172

16
North West England

Electricity North West

Free phone number 105

0800 048 1820

17
North Scotland

Scottish and Southern Energy

Free phone number 105

0800 048 3516

18
Central and Southern Scotland

SP Energy Networks

Free phone number 105

0330 101 0444

19
South East England

UK Power Networks

Free phone number 105

0800 029 4285

20
Southern England

Scottish and Southern Energy Power Distribution

Free phone number 105

0800 048 3516

21
South Wales

Western Power Distribution

Free phone number 105

0800 096 3080

22
South West England

Western Power Distribution

Free phone number 105

0845 601 2989

23
Yorkshire

Northern Powergrid

Free phone number 105

0800 011 3332

24
Independent

Independent Power NetworksLtd

Free phone number 105

01359 243 311

25
Independent

ESP Electricity Limited

Free phone number 105

01372 227 560

26
Independent

Energetics Electricity Ltd

Free phone number 105

01698 404 949

27
Independent

The Electricity Network Company Ltd (GTC)

Free phone number 105

01359 243 311

28
Independent

UK Power Networks (IDNO) Limited

Free phone number 105

0800 029 4285

Other useful customer service numbers

 

My Account  0845 765 3653 (1) MyAccount.Business@edfenergy.com
Energy View 0845 765 3653 (1) Energy.View@edfenergy.com
CRC Queries 0845 765 3653 (1) CRCQueries@edfenergy.com
Welcome Queries 0845 741 9484(1) WelcomeTeam@edfenergy.com
New Registrations  0845 301 3495(1) ChangeOfSupplier@edfenergy.com
Change of Tenancy  0845 301 3530(1) BusinessMoves@edfenergy.com
I&C Revenue Management  0845 302 7337(1)  I&CRevenueManagement@edfenergy.com
New Supply  0845 366 3666(1)  NewSupply@edfenergy.com
Service Removals  0845 366 3666(1)  ServiceRemovals@edfenergy.com
Metering Sales 0845 300 6962(1) HHMOPContractsAdministration@edfenergy.com
Commissions CommissionPayments@edfenergy.com
Gas emergencies 0800 111 999(1)
(24 hr free emergency line)
Small to Medium sized business customers
0800 096 2255(1)
To report energy theft (stayenergysafe reporting line): 0800 023 2777 or report online via stayenergysafe.co.uk

 

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