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Distribution Network Operators (DNOs)

Electricity Emergencies and Distribution Network Operators (DNOs)

Contacting your Electricity Distributor(1)

If you would like to enquire about a service provided by your electricity distributor, please contact them using the details in the Distribution Network Operators (DNOs) look-up table below.

If there’s an electrical emergency or power outage, simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 service.

 

power cut? call 105

Finding your Distribution Network Operators (DNOs)

To identify your electricity distributor you’ll need the relevant first two digits shown as part of your MPAN (Meter Point Administration Number).

Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration below.

 

Contacting your Electricity Distribution Network Operators (DNOs).


For example, the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table below. Alternatively, you can call us on 0845 366 3661 to find out who your electricity distributor is.

The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you.

Please note, if you call your electricity distributor outside normal working hours, they will treat this as having been received at the start of business on the following working day.

Mirco Business Only - For more information about what can you expect from your energy supplier download Your Rights and your Customer Guarantees.

If you need to complete the site addition form click here. 

MPAN PrefixAreaCompany & AddressEmergency NumberGeneral Enquiries

10

East England

UK Power Networks
UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA

Free phone number 105

0800 029 4285

11

East Midlands

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB

Free phone number 105

0800 096 3080

12

London

UK Power Networks 
UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA

Free phone number 105

0800 029 4285

13

North Wales, Merseyside and Cheshire

Scottish Power Energy Networks 
Customer Service, SP Energy Networks, PO Box 168, Prenton, CH26 9AY

Free phone number 105

0330 101 0444

14

West Midlands

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB

Free phone number 105

0800 096 3080

15

North East England

Northern Powergrid 
Northern Powergrid, RSXE-RCZX-XKBL, Manor House, Station Road, Penshaw, Houghton-le-Spring, Tyne and Wear, DH4 7LA

Free phone number 105

0845 070 7172

16

North West England

Electricity North West
Customer Relations, Electricity North West, PO Box 4375, Manchester, M61 0ET

Free phone number 105

0800 048 1820

17

North Scotland

Scottish and Southern Energy
Scottish Hydro Electric Power Distribution, Inveralmond House

Free phone number 105

0800 048 3516

18

Central and Southern Scotland

SP Energy Networks 
Customer Service, SP Energy Networks, PO Box 8729, Bellshill, ML4 3YD

Free phone number 105

0330 101 0444

19

South East England

UK Power Networks
UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA

Free phone number 105

0800 029 4285

20

Southern England

Scottish and Southern Energy Power Distribution
Southern Electric Power Distribution, Walton Park, Walton Road, Cosham, Portsmouth, PO16 1UJ

Free phone number 105

0800 048 3516

21

South Wales

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB

Free phone number 105

0800 096 3080

22

South West England

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB

Free phone number 105

0845 601 2989

23

Yorkshire

Northern Powergrid 
Northern Powergrid, RSXE-RCZX-XKBL, Manor House, Station Road, Penshaw, Houghton-le-Spring, Tyne and Wear, DH4 7LA

Free phone number 105

0800 011 3332

24

Independent

Independent Power Networks Ltd
Energy House, Woolpit Business Park, Bury St Edmunds, Suffolk IP30 9UP

Free phone number 105

01359 243311

25

Independent

ESP Utilities Group 
Bluebird House, Mole Business Park, Leatherhead, Surrey, KT22 7BA

Free phone number 105

01372 587 500

26

Independent

Energetics Electricity Ltd 
International House, Stanley Boulevard, Hamilton International Technology Park, Glasgow, G72 0BN

Free phone number 105

01698 404949

27

Independent

The Electricity Network Company Ltd (GTC) 
GTC, Energy House, Woolpit Business Park, Bury St Edmunds, Suffolk, IP30 9UP

Free phone number 105

01359 243311

28

Independent

UK Power Networks (IDNO) Limited 
Fore Hamlet, Ipswich, Suffolk, IP3 8AA

Free phone number 105

0800 029  4285