Contacting your Electricity Distributor
If you would like to enquire about a service provided by your electricity distributor, please contact them using the details in the Distribution Network Operators (DNOs) look-up table below.
If there’s an electrical emergency or power outage, simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 service.
Finding your Distribution Network Operators (DNOs)
To identify your electricity distributor you’ll need the relevant first two digits shown as part of your MPAN (Meter Point Administration Number).
Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration below.
For example, the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table below. Alternatively, you can call us on 0845 366 3661* to find out who your electricity distributor is.
The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you.
Please note, if you call your electricity distributor outside normal working hours, they will treat this as having been received at the start of business on the following working day.
Mirco Business Only - For more information about what can you expect from your energy supplier download Your Rights and your Customer Guarantees.