Electricity Emergencies and Distribution Network Operators (DNOs)

Contacting your Electricity Distributor(1)

If you would like to enquire about a service provided by your electricity distributor, please contact them using the details in the Distribution Network Operators (DNOs) look-up table below.

Finding your Distribution Network Operators (DNOs)

To identify your electricity distributor you’ll need the relevant first two digits shown as part of your MPAN (Meter Point Administration Number).

Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration below.

Contacting your Electricity Distribution Network Operators (DNOs).

For example, the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table below. Alternatively, you can call us on 0845 366 3661* to find out who your electricity distributor is.

The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you.

Please note, if you call your electricity distributor outside normal working hours, they will treat this as having been received at the start of business on the following working day.

For more information about what can you expect from your energy supplier download Your Rights and your Customer Guarantees.

MPAN PrefixAreaCompany & AddressEmergency NumberGeneral Enquiries

10

East England

UK Power Networks
UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
ukpowernetworks.co.uk

0800 783 8838

0845 601 4516

11

East Midlands

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB
westernpower.co.uk

0800 6783 105

0800 096 3080

12

London

UK Power Networks 
UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
ukpowernetworks.co.uk

0800 028 0247

0845 601 4516

13

North Wales, Merseyside and Cheshire

Scottish Power Energy Networks 
Customer Service, SP Energy Networks, PO Box 168, Prenton, CH26 9AY
scottishpower.com

0800 001 5400 

0330 101 0444

14

West Midlands

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB
westernpower.co.uk

0800 6783 105

0800 096 3080

15

North East England

Northern Powergrid 
Northern Powergrid, RSXE-RCZX-XKBL, Manor House, Station Road, Penshaw, Houghton-le-Spring, Tyne and Wear, DH4 7LA
northernpowergrid.com

0800 668 877

0845 070 7172

16

North West England

Electricity North West
Customer Relations, Electricity North West, PO Box 4375, Manchester, M61 0ET
enwl.co.uk

0800 195 4141

0800 048 1820

17

North Scotland

Scottish and Southern Energy
Scottish Hydro Electric Power Distribution, Inveralmond House
sse.com

0800 300 999

0845 071 3954

18

Central and Southern Scotland

SP Energy Networks 
Customer Service, SP Energy Networks, PO Box 8729, Bellshill, ML4 3YD
scottishpower.com

0800 092 9290 

0330 101 0444

19

South East England

UK Power Networks
UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
scottishpower.com

0800 783 8866

0845 601 4516

20

Southern England

Scottish and Southern Energy Power Distribution
Southern Electric Power Distribution, Walton Park, Walton Road, Cosham, Portsmouth, PO16 1UJ
sse.com

0800 072 7282

0845 071 3953

21

South Wales

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB
westernpower.co.uk

0800 6783 105

0845 601 3341

22

South West England

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB
westernpower.co.uk

0800 6783 105

0845 601 2989

23

Yorkshire

Northern Powergrid 
Northern Powergrid, RSXE-RCZX-XKBL, Manor House, Station Road, Penshaw, Houghton-le-Spring, Tyne and Wear, DH4 7LA
northernpowergrid.com

0800 375 675

0845 602 4453

24

Independent

Independent Power Networks Ltd
Energy House, Woolpit Business Park, Bury St Edmunds, Suffolk IP30 9UP
independentpowernetworks.co.uk

0800 013 0849

01359 243311

25

Independent

ESP Electricity Limited 
Hazeldean, Station Road, Leatherhead, Surrey, KT22 7AA
espelectricity.com 

0800 731 6945

01372 227560

26

Independent

Energetics Electricity Ltd 
International House, Stanley Boulevard, Hamilton International Technology Park, Glasgow, G72 0BN
energetics-uk.com

0800 8048688

01698 404949

27

Independent

The Electricity Network Company Ltd (GTC) 
GTC, Energy House, Woolpit Business Park, Bury St Edmunds, Suffolk, IP30 9UP
gtc-uk.co.uk

0800 0326990

01359 243311

28

Independent

UK Power Networks (IDNO) Limited 
Fore Hamlet, Ipswich, Suffolk, IP3 8AA
ukpowernetworks.co.uk

0800 171 2012

0845 601 4516