When it comes to renewing your business electricity contract, it couldn’t be simpler.
Submit your details below or call us on 0800 328 0404(1)
We do our best to get in touch with you and agree a new deal well before your business electricity contract ends. You can expect us to contact you about 200 days before your contract is due for renewal. If we can’t reach you the first time, we keep trying at regular intervals from then until your renewal date.
We’ll talk you through everything you need to know, so that you can decide what to do next.
You’ll get an up-to-date quote, which you can accept there and then. Or you can shop around and see how our price compares to other suppliers. Ensure you get a like-for-like quote as some contracts may seem the same but have different Terms and Conditions.
Our business electricity quotes are based on energy market prices so they can change at any time. If our quote expires while you’re making up your mind, don’t worry: just ask, and we’ll provide you with an updated one.
If you’ve accepted one of our business electricity quotes, your new contract automatically starts on your renewal date. You don’t have to do anything else and can carry on enjoying our service.
If you haven’t agreed a new contract, don’t worry, we’ll keep supplying you with energy, but you’ll be transferred on to our Extended Supply rates. These are often more expensive than our other rates, and unlike our Fixed business electricity contracts, they can be affected by wholesale market price changes.
We want to help you find the right contract for your business, so if you want to make a move off Extended Supply onto a new contract, call 0845 328 0404.(1)
If you decide to switch to another supplier, your new supplier must make sure they apply for the transfer to happen on the correct date, and please ensure that your balance with us is settled. If something’s wrong with the dates or the balance, we’ll have to challenge the supply transfer.
Energy costs affect different organisations in different ways. To help you manage costs, we offer expert insight, plus a range of useful products and services.
We guarantee your unit price will stay fixed in all but exceptional circumstances - no matter how much electricity you use.(2)
Get a fixed price that’s easy to compare with other suppliers’ standard quotes. It includes all established costs and a generous tolerance for changes in your usage.
Fix your electricity price, with an unlimited tolerance on how much your electricity use can vary from our forecasts, for the duration of your contract.
Low carbon or standard? Think Zero Carbon for Business to see how making a choice about the source of your electricity supply could give your business better carbon credentials.
If you’d rather not wait for us to get in touch, or you want to be prepared when we call, here’s how to start the ball rolling.
To find out when your contract ends, you can look on your original contract or welcome letter. You can also call us on 0845 328 9030(1).
Making the most of your account
We may monitor and/or record calls for security, quality or training purposes. Calls to 0845 numbers will cost 7p per minute plus your standard network charges. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operator for exact charges. Calls to '0800' numbers are free from BT landlines, other network operators' charges may vary. Lines are open Monday - Friday 9am - 5pm.
Our "it's fixed" commitment
When we say an element of your price is fixed, we’re making a commitment to you that we will not use our Fixed + Peace of Mind Terms and Conditions to recover additional costs arising from our forecasting errors. But we can't plan for absolutely everything. In the case of force majeure events, or in exceptional circumstances such as a change in law relating to your energy use, we may have to pass on the costs. But we’ll always try to avoid taking that action. These circumstances are set out in our Peace of Mind Electricity Terms and Conditions for Business Customers.