Before the end of your contract
We do our best to get in touch with you and agree a new deal well before your business electricity contract ends. You can expect us to contact you about 200 days before your contract is due for renewal. If we can’t reach you the first time, we keep trying at regular intervals from then until your renewal date.
We’ll talk you through everything you need to know, so that you can decide what to do next.
You’ll get an up-to-date quote, which you can accept there and then. Or you can shop around and see how our price compares to other suppliers. Ensure you get a like-for-like quote as some contracts may seem the same but have different Terms and Conditions.
Our business electricity quotes are based on energy market prices so they can change at any time. If our quote expires while you’re making up your mind, don’t worry: just ask, and we’ll provide you with an updated one.
At the end of your contract
If you’ve accepted one of our business electricity quotes, your new contract automatically starts on your renewal date. You don’t have to do anything else and can carry on enjoying our service.
If you haven’t agreed a new contract, don’t worry, we’ll keep supplying you with energy, but you’ll be transferred on to our Extended Supply rates. These are often more expensive than our other rates, and unlike our Fixed business electricity contracts, they can be affected by wholesale market price changes.
We want to help you find the right contract for your business, so if you want to make a move off Extended Supply onto a new contract, call 0845 328 0404.(1)
If you decide to switch to another supplier, your new supplier must make sure they apply for the transfer to happen on the correct date, and please ensure that your balance with us is settled. If something’s wrong with the dates or the balance, we’ll have to challenge the supply transfer.
Energy costs affect different organisations in different ways. To help you manage costs, we offer expert insight, plus a range of useful products and services.
- Better ways to fix your prices: Our Fixed + Peace of Mind contract fixes all wholesale market charges and third party Renewable Obligations and Feed In Tariff charges for the duration of your contract- your rate won't change if your energy use does. Our Fixed + Protect and Fixed + Reflective contracts let you see, understand and choose a tolerance level for the variations in your energy use.
- More control with flexible purchasing: Choose to purchase your energy flexibly through us at wholesale market prices, and you’ll get access to Market Insight and Energy View. Market Insight keeps you in the know about the energy market, and Energy View lets you analyse your energy use – putting you in control of your spending.
- Save energy: Our energy engineers are on hand to help you reduce your energy use or generate your own energy. They’re trained and accredited to the International Performance Measurement and Verification Protocol, and our energy audits adhere to the relevant British Standard, BS EN 16247.
Our business electricity contracts
If you’d rather not wait for us to get in touch, or you want to be prepared when we call, here’s how to start the ball rolling.
To find out when your contract ends, you can look on your original contract or welcome letter. You can also call us on 0845 328 9030(1).