Helping our customers during Coronavirus (COVID-19)
The health and well-being of our customers is our top priority. These are unprecedented times and we’re working hard to help those most in need.
We’re taking a number of steps throughout our business to protect our staff’s well-being and ensure we minimise disruption to the services we deliver to you during this challenging time.
Please be aware our contact centres are still available, but the time it takes to answer your query may be impacted. There are a number of other ways to contact us and manage your account:
- Email - You can email us your query or if you’d like us to call you please provide a telephone number and we’ll contact you as soon as we can.
- MyBusiness - The quickest and easiest way to get the information you need is to self-serve by visiting edfenergy.com/mybusiness Here you can download copy invoices, submit meter readings and export consumption data 24 hours a day. To support you, we’ve made a series of how-to videos.
- Live Chat - We’re also on hand to answer your query online via Live Chat by clicking the Green ‘Chat’ button on your MyBusiness homepage.
Read our FAQs for general Coronavirus (COVID-19) help and advice.
MyBusiness
Take control and discover easy ways to manage your energy account online with MyBusiness
View electronic invoices, raise and track queries, and get immediate access to consumption data.
Partner Hub
Are you an EDF Channel Partner? Take a look at our Partner Hub where you can find loads of information on the energy market, EDF and how to get in touch.
Buying energy
We put you in charge of your energy whether that means fixed pricing, flexible contracts or bespoke plans. Our aim is to save you money, make things easier and help you meet sustainability targets.
Selling energy
It doesn’t matter if you’re a commercial energy generator or a tech savvy business with surplus solar-generated electricity, we can help you get the best price.
Energy solutions
You want your business energy to be low-carbon and more efficient. With our expertise, we can enable you to cut costs, control your energy use and help reduce your carbon emissions.
TalkPower
We provide expert analysis on the big issues facing British business. Join one of our regional TalkPower live events for in-depth analysis and debate. Or catch-up from your desk with our webinars and blogs.
Market Insight
Free online energy market intelligence for EDF large business customers so you’ll always have the latest information at your fingertips.
New customers
Call us on 0800 328 9030 to discuss your needs or get a quote.
Existing customers
Log into MyBusiness.
A truly end‑to‑end energy solutions offering
We can help you buy energy better. We can also help you choose the right energy solutions designed to solve your very real business issues. Then we can do the rest too: we can manage, save, secure, co‑design, build, and even maintain those energy solutions for you over the long term.
Our Quality Policy
EDF's I&C Operations and Sales and Marketing are committed to operating to ISO 9001 standards, and all applicable industry regulations and customer requirements.
We will continually improve to become Simply Better for EDF I&C Customers – known for delivering the top-rated customer experience, always re-inventing ourselves to stay ahead.
To achieve this we will use and monitor objectives and;
- Do the basics brilliantly
- Re-invent customer experience
- Move beyond supply
The Quality Policy is supported in full by the EDF I&C Operations and Sales and Marketing Leadership Team.
