How do I find out if EDF supplies energy to my new property?
You could ask the landlord/letting agent or the previous owner or tenant. Your local electricity distribution company will also be able to help you. To find your local distribution company, you can use the Energy Networks Association postcode search tool.
Where can I find my MPAN?
The MPAN (Meter Point Administration Number) consists only of numbers and uniquely identifies your supply point to your energy supplier. It is printed on your electricity bill - normally found on the front summary page or the detailed breakdown pages. In the image below, it's the 13 digits across the bottom row.
When do I need to tell you of a move or change in liability?
The sooner the better. On a move-out (change in liability) if 28 days have already passed we can only process the request from the date you notified us (i.e. today).
What supporting documents do you require?
We need a completed legal document of the transfer for the date you are requesting, i.e. signed Lease/tenant agreement, Legal Sale/sold document, Land Registry, Works completion certificate, TR1/TR5 Document, Certificate of Incorporation, UMSO Cerificate (unmetered only).
How long will the process take?
If we have all the information required, the process will be completed within 28 days from the date we were notified. Where we require further information, we'll contact you and you'll be notified once completed. The outgoing customer will receive a confirmation email/letter, while the incoming customer will have a welcome pack emailed to them. Please be aware contacting us for updates within the 28 days will cause delays.
I am moving-out. Why do I need to provide details of the new occupier (or organisation/customer taking liability)?
It's important that we get confirmation of liability from the party taking responsibility of the property. If you're a tenant, you may need to provide details of the landlord/letting agent here if you were not made aware of anyone moving in.
Where can I find details of the new occupier or organisation/customer taking liability?
If you're a tenant then this will most likely be the landlord/letting agent you were renting with. Your tenancy agreement may have the details you require. If you've sold the property then please look at your sale or legal documentation.
I am a landlord/letting agent/property agent. The current tenant who is responsible for the account has moved-out and another is moving-in soon. Should I wait until they move in?
No, you should inform us straight away as you will be responsible for the supply until the new tenant moves-in. A new moving out form must be submitted to notify us of the new occupiers.
I'm a residential customer, not a business
Firstly, have you clicked through to the right webpage? We have separate webpages for residential (For Home), small businesses (For Business) and this one for larger businesses (For Large Business).
If you've been advised your account is sat within Large Business, please complete the online form linked above but in the additional comments add this information. We'll contact you to arrange for account to be put into the correct name and transferred to our residential system.
I'm a residential customer, so why is my account in EDF Large Business?
Sometimes residential supplies are grouped together and become classified as a Large Business portfolio. This is especially the case if the property you're moving in or out of belongs to/is managed by a housing association or local authority. If you've become a homeowner of such a property, we should be able to move you back to residential rates as part of the process – please use the additional comments and add this information.
I'm a homeowner. Can I change from business rates to residential?
Yes, if you're taking ownership of property that is currently on business rates, in some cases we can transfer you to residential rates as part of the process. Complete the online form but in the additional comments add this information. We'll then arrange for the account to be put into the correct name and transferred to our residential system
Will I be notified once my change of tenancy request has been completed?
Once your request has been completed, we'll send you a confirmation email to let you know. If you're an outgoing customer, we'll send you your final bill, which may include an Early Termination Charge (ETC) or Supply Point Removal Charge (SPRC). Alternatively, if you're an incoming customer, we'll send you a deemed notification to let you know that you're currently on our deemed rates and provide you the information you need to contact our sales team should you wish to arrange a contract.
What rates will I be on?
When the process is completed, the new account will automatically be set up on "deemed" prices. You can find more information about our current deemed prices, as well as the full terms and conditions on our documents and guides page.
At EDF we have a range of other tariffs such as Fixed Term contracts. These offer our most competitive prices and may help with reducing your energy costs. To understand what products are available and how much you could save, please contact our Sales team on 0845 366 3664 choosing option 5.
Am I free to leave EDF?
Yes, as soon as the change in tenancy has been completed you are free to request a change of supplier (so long as you have not agreed a new fixed term contract with EDF). Please ensure your account balance has been cleared. To leave, you will need to ask your supplier of choice to initiate the process.
