Moving location?

Moving from one business site to another can be time-consuming. Don’t let your energy supply hold you up.

Help us to help you for that stress-free move:

Are you ready to move, or have you already moved? Please let us know of the change of liability within 28 days of it happening – the sooner the better.
Submitting the right information to the right place will ensure we can process the request quicker.

Before you start...

We'll need a few things from you:

  • MPAN/MPRN
  • Move Date (the date you ceased or became liable for the supply)
  • Supporting legal documents (e.g. signed lease/tenant agreement, legal sale document, land registry, etc...)
  • Incoming business/customer details (liable for the property going forward)*
  • Meter readings (if NHH/Gas meter)
  • An LOA if you're doing this on behalf of a customer/client
  • For gas, we will need emergency contact details for your site(s)

*You need to provide us with the incoming customer details for us to process your request. If you don’t provide us with this information, it may cause delays and your request could be cancelled. 

Any missing information may result in the Change of Tenancy (COT) being cancelled.

It’s important that you let us know of the move (or change of liability) within 28 days of it happening. Any requests received that are outside of these 28 days could be processed to the date that you have notified us.

All questions must be answered, unless marked (Optional)

Step 1 of 5: Start

Are you moving in or moving out of the premises?
Is this for electricity or gas supply?
Premise Address
If your MPANs are across more than one site or account, you will need to fill out a new form for each site / account.
Meter Point Administration Number (MPAN)
Submit a single MPAN or multiple MPANs using the fields below. If you have more than one MPAN please ensure they relate to the same premise address. If your MPANs are across more than one site or account, you will need to fill out a new form for each site/account.
Meter Point Reference Number (MPRN)

Submit a single MPRN or multiple MPRNs using the fields below. If you have more than one MPRN please ensure they relate to the same premise address.

If your MPRNs are across more than one site or account, you will need to fill out a new form for each site / account.

Date Business/Customer taking liability becomes responsible for the premise
If the move (change in liability) has passed 28 days, you must provide valid supporting legal documents. Otherwise, we can only process your request from the date of notification (today). If you are a Framework customer, please remember the move-out date is the end of the month, not 1st of the month.
Date business/customer ceases responsibility for the premises

Please note: The change of tenancy date is completed to the day you cease or take on liability.

See our Terms and Conditions.

This is a mandatory field. Please upload document (s) as described.

If you are submitting this request on behalf of a customer, please ensure you upload the Letter of Authority to confirm you can act on your customers behalf.

One file only.
50 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx, xls, xlsx.

Additional documentation


One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx, xls, xlsx.
One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx, xls, xlsx.
One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx, xls, xlsx.
Use this to provide further information regarding your supporting documents.

Questions? We're here to help:

Not sure if EDF supply your premises? What do we mean change of liability/liable for the property going forward? Not sure if you're a business, small business or residential customer?

How do I find out if EDF supplies energy to my new property?

You could ask the landlord/letting agent or the previous owner or tenant. Your local electricity distribution company will also be able to help you. To find your local distribution company, you can use the Energy Networks Association postcode search tool.
 

Where can I find my MPAN?

The MPAN (Meter Point Administration Number) consists only of numbers and uniquely identifies your supply point to your energy supplier. It is printed on your electricity bill - normally found on the front summary page or the detailed breakdown pages. In the image below, it's the 13 digits across the bottom row.

 

Contacting your Electricity Distribution Network Operators (DNOs).

When do I need to tell you of a move or change in liability?

The sooner the better. On a move-out (change in liability) if 28 days have already passed we can only process the request from the date you notified us (i.e. today).
 

What supporting documents do you require?

We need a completed legal document of the transfer for the date you are requesting, i.e. signed Lease/tenant agreement, Legal Sale/sold document, Land Registry, Works completion certificate, TR1/TR5 Document, Certificate of Incorporation, UMSO Cerificate (unmetered only).
 

How long will the process take?

If we have all the information required, the process will be completed within 28 days from the date we were notified. Where we require further information, we'll contact you and you'll be notified once completed. The outgoing customer will receive a confirmation email/letter, while the incoming customer will have a welcome pack emailed to them. Please be aware contacting us for updates within the 28 days will cause delays.