Moving house and your energy supply

Already an EDF customer and moving home?

Don't top up with the previous owner, or occupier's key or card. Before you top-up:

Phone us on 0333 009 7111 (1) to set up your account.
Share your phone number with us, so that we can let you know when you can top-up and send you handy low-balance alerts.
Once set up you can easily top-up online through MyAccount or via the EDF app.

If you're a landlord, letting agent or builder please phone us and we'll help you with the energy supply at your property.

We're here to help from 8am to 8pm Monday to Friday, and 8am to 2pm on Saturday.

Find out when to give your meter readings, when to expect your final energy bill, how your new meter works and more.

Take some of the stress out of your move with our moving home to-do list. It will help you plan, prepare, sort and save – before and after your move.

Our great-value 24/7 breakdown cover protects the boiler, controls and thermostat in your new home.

See boiler cover options

Book a one-off service to make sure the boiler in your new home is safe and working efficiently.

Save time and energy by adding voice-controlled speakers, smart lighting or video doorbells to your new home.

Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.