Documents and guides

Terms and conditions - current

  • If you are a Micro Business Customer that entered into a contract with us on or prior to 31 October 2018, then these conditions, which set out details about how we will apply our charges where they are more than 12 months old, will apply to your supply from us with effect from 1 November 2018 in addition to your existing terms and conditions
     

Fixed + Peace of Mind

Fixed peace of Mind - Electricity Terms and Conditions for Business Customers (V15.1 - from 11/09/2023)

Fixed + Standard

Fixed Standard - Electicity Terms and Conditions for Business Customers (V17.1 - from 11/09/2023)

Electricity

Deemed Electricity Terms and Conditions for Industrial and Commercial Business Customers (V4.1 - 12/04/2023)

Standard - Electricity Terms and Conditions for Business Customers (V.4 - from 20/05/2018)

Energy View

Energy View Terms and Conditions of Use

Gas

Standard Fixed Gas Terms and Conditions for Business Customers (V1.1 - from 11/09/2023)

Deemed Gas Terms and Conditions for Business Customers (V.1.1 - from 1/11/2022)

Terms and conditions - archive

Fixed + Peace of Mind 

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.15 - from 1/10/2022)

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.14 - from 18/07/2022 - 30/09/2022)

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.13 - from 16/11/2021)

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.12 - from 19/04/2021)

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.11 - from 07/12/2020)

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.10 - from 13/04/2020)

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.8 - from 26/10/2018)

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.7 - from 08/10/2018)

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.6 - from 20/05/2018)

Fixed Peace of Mind - Electricity Terms and Conditions for Business Customers (V.5 - from 08/01/2018)

Fixed + Standard

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.17 - from 1/10/2022)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.16 - from 18/07/2022-30/09/2022)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.15 - from 16/11/2021)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.13 - from 07/12/2020)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.14 - from 19/04/2021)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.13 - from 07/12/2020)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.12 - from 20/07/2020)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.10 - from 06/04/2020)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.7 - from 31/07/2018)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.6 - from 20/05/2018)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.5 - from 08/01/2018)

Fixed Standard - Electricity Terms and Conditions for Business Customers (V.1 - from 3/08/2016)

Fixed + Reflective

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.16 - from 1/10/2022)

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.15 - from 18/07/2022-30/09/2022)

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.14 - from 16/11/2021)

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.13 - from 19/04/2021)

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.12 - from 07/12/2020)

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.11 - from 13/04/2020)

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.9 - from 26/10/2018)

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.8 - from 08/10/2018)

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.7 - from 20/05/2018)

Fixed Reflective - Electricity Terms and Conditions for Business Customers (V.6 - from 08/01/2018

Electricity

Deemed Electricity Terms and Conditions for Industrial and Commercial Business Customers (V.4 - 10/04/2020)

Standards - Electricity Terms and Conditions for Business Customers (V.3 - from 08/01/2018)

Deemed Electricity Terms and Conditions for Industrial and Commercial Business Customers (V.3 - 08/01/2018)

Fixed Protect - Electricity Terms and Conditions for Business Customers (V.1 - 12/05/2016)

Gas

Standard Fixed Gas Terms and Conditions for Business Customers (V.1 - from 1/11/2022)

Deemed Gas Terms and Conditions for Industrial and Commercial Business Customers

Deemed Gas Terms and Conditions for Industrial and Commercial Business Customers (V.1 - from 01/10/2020)

Fixed Peace of Mind - Gas Terms and Conditions for Business Customers (V.1.1 - from 10/10/2019)

Schedule of charges - current

Deemed rates HH

Deemed Business HH Electricity prices from 1 September 2023

Extended Supply HH

Extended Supply Business HH Electricity prices from 1 August 2023

Deemed rates NHH

Deemed Business NHH Electricity prices from October 2023

Extended NHH

Extended Supply Business NHH Electricity prices from 1 August 2023

Tariff NHH

Tariff Business NHH Electricity prices from October 2023

Gas

Extended Gas Business prices from 1 April 2023

Deemed Gas Business prices from 1 April 2023

Schedule of charges - archive

Tariff Business NHH Electricity prices from 1 July 2023

Tariff Business NHH Electricity prices from 29 April 2014 to 29 November 2016

Tariff Business NHH Electricity prices from 30 November 2016 to 7 March 2017

Essential forms

 

Understanding your bill

We believe it should be easy for you to receive and pay your bills. If you are having difficulty understanding any section of your bill our detailed guide can help make things clearer.