Need to know more?

To make sure we’re providing the right support for our business customers, we need to correctly identify those who qualify as “Micro Businesses” and “Small Business”.

A Micro Business is defined as having:

  • An annual electricity consumption of no more than 100,000 kWh; or
  • An annual gas consumption of no more than 293,000 kWh; or
  • Fewer than 10 employees (or the full-time equivalent) with an annual turnover or balance sheet total not exceeding £2 million* 

Starting 19th December 2024, there will be an additional threshold for Small Business Consumers, which includes those who:

  • Have fewer than 50 employees (or full-time equivalent) AND an annual turnover of up to £6.5 million or a balance sheet total of £5 million; or
  • Have an annual electricity consumption of no more than 200,000 kWh; or
  • Have an annual gas consumption of no more than 500,000 kWh.

Please note that classifications can vary by fuel type.
For example, you may be classified as a Small Business Consumer for Electricity and as a Micro Business for Gas.

* Prior to the 19th of December this is 2 million Euros.

From 19 December 2024, when the Small Business threshold comes into effect, we made a few updates to support these changes:

Support Resources: We’ll point Small Business Consumers towards Citizens Advice and Citizens Advice Scotland for further help.

Third-Party Intermediaries (TPIs): As required by Ofgem, we’ll only work with TPIs who belong to an approved Alternative Dispute Resolution (ADR) scheme for Small Business Consumer Contracts.

Complaints and Support: Small businesses will now have access to the Energy Ombudsman, and we’ll record expressions of dissatisfaction as formal complaints under the Consumer Complaints Handling Standards Regulations.

TPIs need to provide details for all their customers. If a customer has multiple account numbers, just one can be shared with us.

Declaration status form

All questions must be answered, unless marked (Optional)

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Do you have a quote reference number?
Your quote reference number can be found on the left top corner of your Contract Information Pack (CIP) and always starts with letter Q
You can find this on your contract or your bills. If you're an electricity customer, your MPAN will have 13 digits. If you're a gas customer, your MPRN will be between 6 and 10 digits.