Click to enter your card details or select to use your stored card
Complete the fields on the card payment page
Click to pay now.
The confirmation page will provide the status of your payment. You should see your account updated within 24 hours of the payment being made.
Register for MyAccount if you haven't used it before. It only takes a couple of minutes - you'll just need your account number - you can find this on your latest bill.
Prefer to pay on the go? Use our mobile app to make payments quickly and securely. Download our app from the Apple App Store or from Google Play Store.
Make an automated payment by phone using our free-to-call number: 0333 200 5108
Paying by Direct Debit
Most of our customers choose to pay by Direct Debit as it gives them peace of mind that their payments are being made.
Choosing to pay by Budget Direct Debit or Direct Debit Whole Amount is an easy way to ensure monthly payments are automatically taken out of your bank account. This way you can spread the higher cost of your winter energy costs across the whole year. It's good value too, as you get the lowest unit rate of all payment methods.
Ofgem's recent evaluation of suppliers’ direct debit processes assessed that EDF showed 'no significant issues'. On Ofgem’s recommendations, we will continue to improve our Direct Debit process to support customers. This includes a review of the accounts of customers whose Direct Debits have been increased by 100% or more.
Our customers maintain control. If you are struggling to pay, there are ways we can help. You have the ability to change your direct debit or, talk to us about setting up an instalment plan.
What is the difference between Budget Direct Debit and Direct Debit Whole Amount?
Question
Budget Direct Debit
Direct Debit Whole Amount
How does my monthly payment work?
You pay the same amount each month to help you budget. Note; if you use more or less energy than expected we may change your monthly amount.
You'll pay a different amount each time based on how much energy you've used.
Does my Direct Debit vary in the winter and summer?
They stay the same each month. During the year, we carry out two reviews based on how much energy you've used. This could mean that your Direct Debit could go up or down.
More expensive in the winter when you use more energy and less expensive in the summer.
How does Direct Debit work with a smart meter?
Smart meters provide reads automatically.
Provides reads and your monthly bill is for the energy you've actually used.
If you have a smart meter this type of Direct Debit works really well.
How do you calculate my monthly payments?
We forecast your energy usage over the year and divide it by 12.
We bill you based on your energy usage when we have a meter reading or we have to estimate if we don't have a recent meter read.
How do I change my payment method to pay by Direct Debit?
You'll normally set your Direct Debit payment when you take out one of our energy tariffs. If you want to change how you pay your energy bills and set up a Direct Debit you can change your payment method via MyAccount. If you've not used MyAccount before, you can register now. You'll need to sign the Direct Debit mandate first before we can move you onto Direct Debit payments.
What happens if my energy prices increase?
If you pay a regular amount every month and your energy prices increase for any reason; e.g. you move on to a new fixed price tariff where your prices are higher. It's worth increasing your monthly Direct Debit amount so that you don't get into arrears later down the line. We only review your Direct Debit twice a year which is when we look at how much energy you've used and change your DD amount in line with this. Need to increase your Direct Debit amount? You can use MyAccount to do this, it only takes a couple of minutes.
What happens if my Direct Debit payment bounces?
If your Direct Debit bounces, we’ll try to collect the Direct Debit about seven days later. If it bounces again, then this will cancel the Direct Debit. You'll then change to cash/cheque payments and we'll send you a cash/cheque bill. This means you'll no longer benefit from the lower unit rate we offer our Direct Debit customers.
Failure to pay your bill could result in the following actions and, incur additional costs:
A Late payment charge being added to your account
Apply default notice being applied to your credit file – this could affect your ability to secure future credit agreements including loans, credit cards and mobile phones
A transfer to a Pay as You Go tariff to prevent the build-up of debt
Paying through your meter
Prepayment meters
Where can I top-up my meter?
Top up your energy prepayment card or key at a PayPoint, Payzone outlet or at your nearest Post Office. Remember to keep your receipt as proof of purchase and if it carries a ‘Credit Failed’ message ask the retailer to check why your card or key hasn’t been credited. Depending on where you live, you can top up any amount from £1 to £49 in a single transaction. You can do multiple top-ups to the value of £250.
The reference must be your EDF account number - this is really important so we can link your payment to your account. You can find your account number on your latest bill it starts with the numbers '67'
Payments can take up to three working days to reach us.
Paying from abroad
You can pay for your electricity and gas from abroad and your payments need to be made to EDF Energy Ltd and only be in pounds sterling. Your contact energy account number must be quoted as a reference. You can find your account number on your latest bill it starts with the numbers '67'
Our bank details are: HSBC Bank plc 60 Queen Victoria Street London EC4N 4TR
Sort code: 40-05-30 Account number: 13845095
SWIFT – MIDLGB22 BAN – GB45MIDL40053013845095
Payments can take up to five working days to reach us.
Paying by cash or cheque
You can pay your electricity and gas bills by cash or cheque at your bank or building society, but they may charge you for this service. Cheques should be payable to EDF Energy Customers Ltd and your EDF Energy account number should be written on the back. You can find your account number on your latest bill it begins with '67'.
EDF Energy Customer Support Fund
EDF Energy Customer Support Fund awards grants to some of our most vulnerable customers to help clear domestic gas and/or electricity debts. It also offers grants for the purchase of essential energy efficient appliances such as cookers, refrigerators, or washing machines.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
