If you have a complaint, please get in touch with our Customer Services team. They'll do everything they can to put things right as quickly as possible.
If you have a complaint, please get in touch with our Customers Services team. The person who registers your complaint will be your complaint handler and responsible from beginning to end.
They'll do everything they can to put things right as quickly as possible and will work with you to find a resolution, keeping you updated along the way.
Call us: 0333 200 5103(1) Monday to Friday 8am to 6pm
Email: SMECustomerServices@edfenergy.com
Write: EDF CUSTOMER CORRESPONDENCE
Don’t forget - you might be able to find the answer to your problem in our help and support pages.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
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