If you have a complaint, please get in touch with our Customer Services team. They'll do everything they can to put things right as quickly as possible.
If you have a complaint, please get in touch with our Customers Services team. The person who registers your complaint will be your complaint handler and responsible from beginning to end.
They'll do everything they can to put things right as quickly as possible and will work with you to find a resolution, keeping you updated along the way.
Call us: 0333 200 5103(1) Monday to Friday 8am to 6pm
Write: EDF CUSTOMER CORRESPONDENCE
Don’t forget - you might be able to find the answer to your problem in our help and support pages.
If you’re not happy with how your complaint is progressing, let your complaint handler know. They’ll arrange for your complaint to be reassessed and let you know the outcome.
We'll do everything we can to resolve your complaint, but we know this isn't always possible. If it's been eight weeks since you first told us about the problem or you've had a deadlock letter, you can contact the Energy Ombudsman(2)
Our CEO, Simone Rossi cares about your issue. If you’ve already asked your complaint handler to escalate your concerns and are still not happy with how things are going, get in touch and Simone will work with his senior team to put things right.
We really want to help you with your complaint, and feel confident that we'll be able to help. But sometimes you might want free, independent advice.
You can get help with energy problems. This includes issues with your bills or meters or if you're struggling to pay for the energy use.
If you live in England or wales go to citizensadvice.org.uk/energy(2) or contact the Citizens Advice consumer service on 0808 223 1133. Calls are free.
If you live in Scotland, go to energyadvice.scot(2) or contact Advice Direct Scotland on 0808 196 8660. Calls are free.
Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
EDF is not responsible for the content of external websites.