Contact us

Large business customers

Sales 0800 328 9030(1)
directsaletenders@edfenergy.com

Customer Services 0845 366 3664(1)

Revenue Management 0845 302 7337(1)
I&CRevenueManagement@edfenergy.com

Electricity emergencies Distribution Network Operators (DNOs) contact list

See full details page for Electricity Emergencies and Distribution Network Operators (DNOs)

MPAN Prefix & Area	Network Operator	Emergency Number	General Enquiries
10 East England	UK Power Networks	Free phone number 105	0845 601 4516
11 East Midlands	Western Power Distribution	Free phone number 105	0800 096 3080
12 London	UK Power Networks	Free phone number 105	0845 601 4516
13 North Wales, Merseyside and Cheshire	Scottish Power Energy Networks	Free phone number 105	0330 101 0444
14 West Midlands	Western Power Distribution	Free phone number 105	0800 096 3080
15 North East England	Northern Powergrid	Free phone number 105	0845 070 7172
16 North West England	Electricity North West	Free phone number 105	0800 048 1820
17 North Scotland	Scottish and Southern Energy	Free phone number 105	0845 071 3954
18 Central and Southern Scotland	SP Energy Networks	Free phone number 105	0330 101 0444
19 South East England	UK Power Networks	Free phone number 105	0845 601 4516
20 Southern England	Scottish and Southern Energy Power Distribution	Free phone number 105	0845 071 3953
21 South Wales	Western Power Distribution	Free phone number 105	0845 601 3341
22 South West England	Western Power Distribution	Free phone number 105	0845 601 2989
23 Yorkshire	Northern Powergrid	Free phone number 105	0845 602 4453
24 Independent	Independent Power NetworksLtd	Free phone number 105	01359 243311
25 Independent	ESP Electricity Limited	Free phone number 105	01372 227560
26 Independent	Energetics Electricity Ltd	Free phone number 105	01698 404949
27 Independent	The Electricity Network Company Ltd (GTC)	Free phone number 105	01359 243311
28 Independent	UK Power Networks (IDNO) Limited	Free phone number 105	0845 601 4516

See full details page for Electricity Emergencies and Distribution Network Operators (DNOs)

Other useful customer service numbers

Retail sites 0845 300 8134(1)

Public Services and Housing 0845 300 6950(1)

Utilities and Telecoms 0845 300 9134(1)

Third Party Intermediary 0845 300 4811(1)

Gas emergencies 0800 111 999(1)
(24 hr free emergency line)

Small to Medium sized business customers
0800 096 2255(1)

To report energy theft (stayenergysafe reporting line): 0800 023 2777 or report online via stayenergysafe.co.uk

Contact details for home or small to medium sized business energy

Making a complaint

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See complaints handling procedure

Treating customers fairly

Our customer commitments. We are committed to delivering fair value, better service and simplicity.

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Fixed price business electricity contracts from EDF Energy

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Moving location

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My Account

Log into My Account to view bills, submit meter reads and monitor your energy consumption.

Notes

We may monitor and/or record calls for security, quality or training purposes. Calls to 0845 numbers will cost 2p per minute plus your standard network charges. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operator for exact charges. Calls to '0800' numbers are free from BT landlines, other network operators' charges may vary. Lines are open Monday - Friday 9am - 5pm.

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