Large business customers

0800 328 9030(1)

Customer Services
0845 366 3664(1)

Revenue Management
0845 302 7337

Other useful customer service numbers

Retail sites 0845 300 8134(1)
Public Services and Housing 0845 300 6950(1)
Utilities and Telecoms 0845 300 9134(1)
Third Party Intermediary 0845 300 4811(1)
Gas emergencies 0800 111 999 (24 hr free emergency line)(1)
Small to Medium sized business customers
0800 096 2255(1)

Contact details for home or small to medium sized business energy

Electricity emergencies

Contacting your Electricity Distribution Network Operators (DNOs).

Making a complaint

If you aren’t happy, we want to hear about it so we can put it right.

Our customer commitments

Treating customers fairly.

Meter readings

Use the meter reading form for your electricity account. 

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Let's Talk Power

Sharing insights on how business, energy, sustainability come together as the UK’s low carbon future unfolds.

Make the right contract choices

Choose from a choice of fixed price electricity contracts to get the right level of reassurance for your business.

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Moving location

Moving from one business site to another can be time-consuming. Don’t let your energy supply hold you up.

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My Account

Log into My Account to view bills, submit meter reads and monitor your energy consumption.