You've probably seen the news that rapidly rising wholesale gas prices are creating big challenges for Britain. We understand that this may be a worrying time and we want to reassure you that your energy is safe.
EDF takes fraud and crime seriously and we want to do as much as we can to help protect our customers.
Fraudsters use scam or phishing emails and phone calls to try to steal your information. Emails will often look like they’re from EDF, and they’ll ask you for secure data or get you to visit a fake website.
Being aware of potential threats is the first step in protecting yourself against fraud.
Our Large Business team at EDF are extremely proud to have been awarded the Customer Service Excellence (CSE) accreditation for the second year in a row. We have been recognised for our ability to put the customer first and that we place particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.