Energy Bills Discount Scheme

The government announced on 9 January 2023 that they will continue to provide support to businesses when the Energy Bill Relief Scheme ends on 31 March 2023. The government has shared high level detail on the Energy Bills Discount Scheme, which will be effective from 1 April 2023 to 31 March 2024. 

Further information about the scheme has been published on the government website and is available here.

EDF will continue to work closely with government and keep customers informed on any updates.  

Contact us – For large business

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Energy theftstayenergysafe reporting line

To report energy theft (stayenergysafe reporting line):

0800 023 2777(1)

or report online via


24-hour gas emergency helpline
0800 111 999(1)

Power cut?
Call 105(1)

Other electrical emergencies?
List of electricity network distributors

Helping to protect our customers

EDF takes fraud and crime seriously and we want to do as much as we can to help protect our customers.

Fraudsters use scam or phishing emails and phone calls to try to steal your information. Emails will often look like they’re from EDF, and they’ll ask you for secure data or get you to visit a fake website. 

Being aware of potential threats is the first step in protecting yourself against fraud.

Not a Large Business customer

Got a question for the Small and Medium business team?

Contact the SME team

Need help with your residential home energy account?

Contact our residential team

Making a complaint

If you aren't happy, we want to hear about it so we can put it right.

Delivering Customer Service Excellence

Our Large Business team at EDF are extremely proud to have been awarded the Customer Service Excellence (CSE) accreditation for the second year in a row. We have been recognised for our ability to put the customer first and that we place particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.