Contact us

Large business customers

Customer Services 0845 366 3664(1)

MPAN Prefix & Area	Network Operator	Emergency Number	General Enquiries
10 East England	UK Power Networks	0800 783 8838	0845 601 4516
11 East Midlands	Western Power Distribution	0800 6783 105	0800 096 3080
12 London	UK Power Networks	0800 028 0247	0845 601 4516
13 North Wales, Merseyside and Cheshire	Scottish Power Energy Networks	0800 001 5400	0330 101 0444
14 West Midlands	Western Power Distribution	0800 6783 105	0800 096 3080
15 North East England	Northern Powergrid	0800 668 877	0845 070 7172
16 North West England	Electricity North West	0800 195 4141	0800 048 1820
17 North Scotland	Scottish and Southern Energy	0800 300 999	0845 071 3954
18 Central and Southern Scotland	SP Energy Networks	0800 092 9290	0330 101 0444
19 South East England	UK Power Networks	0800 783 8866	0845 601 4516
20 Southern England	Scottish and Southern Energy Power Distribution	0800 072 7282	0845 071 3953
21 South Wales	Western Power Distribution	0800 6783 105	0845 601 3341
22 South West England	Western Power Distribution	0800 6783 105	0845 601 2989
23 Yorkshire	Northern Powergrid	0800 375 675	0845 602 4453
24 Independent	Independent Power NetworksLtd	0800 013 0849	01359 243311
25 Independent	ESP Electricity Limited	0800 731 6945	01372 227560
26 Independent	Energetics Electricity Ltd	0800 8048688	01698 404949
27 Independent	The Electricity Network Company Ltd (GTC)	0800 0326990	01359 243311
28 Independent	UK Power Networks (IDNO) Limited	0800 171 2012	0845 601 4516

Retail sites 0845 300 8134(1)

Public Services and Housing 0845 300 6950(1)

Utilities and Telecoms 0845 300 9134(1)

Third Party Intermediary 0845 300 4811(1)

Gas emergencies 0800 111 999(1)
(24 hr free emergency line)

Small to Medium sized business customers
0800 096 2255(1)

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Our customer commitments. We are committed to delivering fair value, better service and simplicity.

Sharing insights on how business, energy, sustainability come together as the UK’s low carbon future unfolds.

Choose from a choice of fixed price electricity contracts to get the right level of reassurance for your business.

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We may monitor and/or record calls for security, quality or training purposes. Calls to 0845 numbers will cost 2p per minute plus your standard network charges. The price of calls may vary with other operators and calls from mobiles may be considerably higher. Please check with your operator for exact charges. Calls to '0800' numbers are free from BT landlines, other network operators' charges may vary. Lines are open Monday - Friday 9am - 5pm.