Energy Bills Discount Scheme
The government announced on 9 January 2023 that they will continue to provide support to businesses when the Energy Bill Relief Scheme ends on 31 March 2023. The government has shared high level detail on the Energy Bills Discount Scheme, which will be effective from 1 April 2023 to 31 March 2024.
Further information about the scheme has been published on the government website and is available here.
EDF will continue to work closely with government and keep customers informed on any updates.
Contact us – For large business
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Customer Service
Visit MyBusiness to manage your queries online.
Click the chat button on the MyBusiness homepage to talk to the team between 9am and 4pm, Monday to Friday
Emergency
24-hour gas emergency helpline
0800 111 999(1)
Power cut?
Call 105(1)
Other electrical emergencies?
List of electricity network distributors
Helping to protect our customers
EDF takes fraud and crime seriously and we want to do as much as we can to help protect our customers.
Fraudsters use scam or phishing emails and phone calls to try to steal your information. Emails will often look like they’re from EDF, and they’ll ask you for secure data or get you to visit a fake website.
Being aware of potential threats is the first step in protecting yourself against fraud.
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Making a complaint
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Delivering Customer Service Excellence
Our Large Business team at EDF are extremely proud to have been awarded the Customer Service Excellence (CSE) accreditation for the second year in a row. We have been recognised for our ability to put the customer first and that we place particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.