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Contact us – For large business

Choose how you'd like us to answer your energy questions — we're here to help.

For support view our independent debt and energy advice

Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.

Go to MyBusiness

Before you call us, why not check out our FAQs

Find your answer

Customer Service

Visit MyBusiness to manage your queries online.

Moving Premises

Tell us about your change of tenancy

Submit your request using our webform

For further queries, please email us 
BusinessMoves@edfenergy.com
 

0845 366 3664 (option 2)(1)
Monday to Thursday 8am - 5pm, Friday 8am - 4pm

Setting up a New Supply

Arrange a new meter installation or an upgrade in metering.

Submit your request using our online application form

For further queries, please email us 
NewSupply@edfenergy.com

0845 366 3664 (option 1)(1)
Monday to Thursday 8am - 5pm, Friday 8am - 4pm

Meter Removal and Disconnection

Arrange for your meter to be removed or for the disconnection of your supply

Submit your request using 
our online application form

For further queries, please email us 
ServiceRemovals@edfenergy.com

0845 366 3664 (option 1)(1)
Monday to Thursday 8am - 5pm, Friday 8am - 4pm

Meter Operator Contracts

Enquire about a new or existing meter operator contract. 

HHMOPContractsAdministration@edfenergy.com

You can get more information on our website

0845 300 8122(1)
Monday to Friday 9am - 5pm

Billing support and general queries

If you have a question about your bill or a general query 

Visit our FAQs page or email us at 
MidMarketCustomerContact@edfenergy.com

0845 366 3664(1)
Monday to Thursday 8am - 5pm, Friday 8am - 4pm

Payment Queries

If you have a question about payment

Email us at 
I&CRevenueManagement@edfenergy.com

0845 302 7113(1)
Monday to Thursday 8am - 5pm, Friday 8am - 4pm

Third Party Intermediary (TPI) Commissions

If you are a TPI and have a question about a commission payment 

Email us at
I&Ccommissions@edfenergy.com

Sales

0800 328 9030(1)
Monday to Friday 9am - 5pm

To report energy theft (stayenergysafe reporting line):

0800 023 2777(1)

or report online via

stayenergysafe.co.uk

Emergency

24-hour gas emergency helpline
0800 111 999(1)

Power cut?
Call 105(1)

Other electrical emergencies?
List of electricity network distributors

Helping to protect our customers

EDF takes fraud and crime seriously and we want to do as much as we can to help protect our customers.

Fraudsters use scam or phishing emails and phone calls to try to steal your information. Emails will often look like they’re from EDF, and they’ll ask you for secure data or get you to visit a fake website. 

Being aware of potential threats is the first step in protecting yourself against fraud.

Not a Large Business customer

Got a question for the Small and Medium business team?

Contact the SME team

Need help with your residential home energy account?

Contact our residential team

Making a complaint

If you aren't happy, we want to hear about it so we can put it right. 

If after eight weeks, you’re still not satisfied with the way we’ve handled your complaint, or you’re a micro-business and wish to escalate a complaint about the service you’ve received from a Broker visit www.ombudsman-services.org

Delivering Customer Service Excellence

Our Large Business team at EDF are extremely proud to have been awarded the Customer Service Excellence (CSE) accreditation for the second year in a row. We have been recognised for our ability to put the customer first and that we place particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.