Customer Services

0845 366 3664(1)

Revenue Management

Electricity emergencies

Contacting your Electricity Distribution Network Operators (DNOs).

Other useful customer service numbers

Retail sites 0845 300 8134(1)
Public Services and Housing 0845 300 6950(1)
Utilities and Telecoms 0845 300 9134(1)
Third Party Intermediary 0845 300 4811(1)
Gas emergencies 0800 111 999 (24 hr free emergency line)(1)
Small to Medium sized business customers 0800 096 2255(1)

Looking for contact details for home or small to medium sized business energy?

Our customer commitments

Treating customers fairly.

Making a complaint

If you aren’t happy, we want to hear about it so we can put it right.

Moving location

If you’re switching sites, don’t let your energy supply hold you up.

Meter readings

Use the meter reading form for your electricity account. 

You've got the power

We can sell it for you. If you're an energy-savvy business generating your own electricity, we can help.

Let's Talk Power

Sharing insights on how business, energy, sustainability come together as the UK’s low carbon future unfolds.

Make the right contract choices

Choose from a choice of fixed price electricity contracts to get the right level of reassurance for your business.

My Account

Log into My Account to view bills, submit meter reads and monitor your energy consumption.