Helping our customers during Coronavirus (COVID-19)
Thank you for your patience during this challenging time. Nearly all of our staff are now set up to work from home, so please get in touch if you need help.
The quickest and easiest way to get the information you need is to visit edfenergy.com/mybusiness. Here you can download copy invoices, submit readings and export consumption data. We’re also on hand to answer your query online via Live Chat by clicking the Green ‘Chat’ button on your MyBusiness homepage.
Read our FAQs for general Coronavirus (COVID-19) help and advice.
The UK Government have made a full range of business support measures available to UK businesses and employees. Full details of the different support available can be found on the government's website: www.businesssupport.gov.uk/coronavirus-business-support
The Government, in consultation with industry, has issued new guidance to help businesses in the UK get back up and running and workplaces operating as safely as possible. This guidance clarifies the types of businesses that can operate and how they can run the business safely during coronavirus pandemic.
The quickest and easiest way to contact our Large Business team is through MyBusiness.
Here you'll be able to:
- Speak to the team on Live Chat
- Manage your queries online
- Download your invoices and data
- Easily manage your account
Not a large business customer?
Need help with your home energy account
Got a question for the Small and Medium Business team
Making a complaint
If you aren’t happy, we want to hear about it so we can put it right.
Our Large Business team at EDF are extreemly proud to have been awarded the Customer Service Excellence (CSE) accreditation for the second year in a row. We have been recognised for our ability to put the customer first and that we place particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.
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MyBusiness
Log in to MyBusiness to view bills, submit meter reads and monitor your energy consumption.