Helping our customers during Coronavirus (COVID-19)
The health and well-being of our customers is our top priority. These are unprecedented times and we’re working hard to help those most in need.
We’re taking a number of steps throughout our business to protect our staff’s well-being and ensure we minimise disruption to the services we deliver to you during this challenging time.
Please be aware our contact centres are still available, but the time it takes to answer your query may be impacted. There are a number of other ways to contact us and manage your account:
- Email - You can email us your query or if you’d like us to call you please provide a telephone number and we’ll contact you as soon as we can.
- MyBusiness - The quickest and easiest way to get the information you need is to self-serve by visiting edfenergy.com/mybusiness Here you can download copy invoices, submit meter readings and export consumption data 24 hours a day. To support you, we’ve made a series of how-to videos.
- Live Chat - We’re also on hand to answer your query online via Live Chat by clicking the Green ‘Chat’ button on your MyBusiness homepage.
Read our FAQs for general Coronavirus (COVID-19) help and advice.
Are you a residential customer?
To help you get your enquiry to the right team first time, please check out the links on our Home Help Centre.
Does your account number start with 67?
If you have a 12 digit account number starting with 67, then your account is looked after by our dedicated Small and Medium Business Team.
Introducing Live Chat - its now even easier to speak to an advisor. Click the green bar to the right of your screen to launch our live help service.
Large business customers
Here are the details for our general Large Business Sales and Customer Service enquiries. For more specific enquiries - check below for contact details for our Large Business teams.
Sales 0800 328 9030(1) or email |  | Customer Services 0845 366 3664(1) |
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