Occasionally we'll contact you by email or letter. All our emails will come from an email address ending in
We'll never send you an email from free email services like @gmail.com or @hotmail.com.
If you believe you've received a phishing email falsely claiming to be from EDF, do not click any of the links, open the attachments or reply to it. Forward the email to firstname.lastname@example.org. If possible, please send the original email to us as an attachment.
Signing up for MyAccount will allow you to check and update your account yourself rather than running the risk of being tricked by a scam email.
If you receive a suspicious email claiming to be from EDF asking you to update your personal or payment details, don’t use the link in the email to log into your account – log in to your account or download the EDF app onto your phone.
If you receive an email you weren’t expecting telling you that you need to make a payment to EDF, you can verify the amount due by logging into your account via the website or app. If you need support from customer services, the best way is through our online Live Chat function which is available 24 hours a day.
Some general advice about dealing with scam emails is below.