Our employees, or people working on our behalf, will visit your property from time to time to check and fix your meter or collect outstanding payments. They’ll wear branded uniforms and will always have ID. Most visitors will be from Morrison Data Services (MDS) who read meters on our behalf. If you feel you need to check the identity of a meter reader, call MDS on 0191 201 3791. We also have other partners who may visit you on our behalf. If you feel you need to verify the identity of one of these visitors, call us on 0333 200 5100. For added security, we can also set up a password for you, which the visitor will have to provide before you let them in. For your reassurance our smart meter installers will contact you before they arrive.
We may need to phone you occasionally to discuss your account. We will always identify ourselves, and will ask a couple of security questions to verify that we are talking to the right person. We will never ask you to disclose your bank details or MyAccount passwords, and will never ask you to make an upfront payment to sign you up to a special tariff or contract. If you have any doubts about a caller claiming to represent EDF Energy, you should hang up the phone and call us on 0333 200 5100 to check if the call was genuine.