Introducing the new features on our app

It’s now even easier to choose a better deal with EDF Energy. Simply scan the QR code on your bill to see how much you could save by switching to EDF Energy. Or, if you’re already a customer with us, scan your friend’s bill and earn up to £50 Love2shop vouchers (£25 per fuel)  and we’ll tell you instantly if they could save.

Get a quote

  • Low fixed price
  • Our unique promise ­– always know if you’d be better off elsewhere 
  • No exit fees

 

iOS

iOS mobile app

Android

Android mobile app

New features this release include

  • QR code reader – this easy-to-use reader scans the QR code on your bill. You’ll then receive an instant message telling you if you could save by switching to EDF Energy
  • Refer a friend function – existing customers can scan a friend’s bill. If they could save you can refer them simply by giving us their email address. If they switch, you’ll get up to £50 in Love2shop vouchers (£25 for each fuel) once we’ve started supplying them

Existing features of the EDF Energy app

  • Our latest Blue+Price Promise tariff comes with the reassurance of always being able to check you wouldn’t be better off elsewhere via the EDF Energy app
  • Register your online home or business account
  • Log in using the same details as your online account - so there's no need to remember multiple passwords
  • Choose to stay logged in too, so you don't have to enter your details each time you use the app
  • Check the progress of your switch to EDF Energy if you just joined us
  • Live chat directly through the app - Navigate easily across the app while chatting to one of our Live Chat advisors; receive a transcript of your chat by email. We've also provided a list of alternative contact details, so you can contact us in a way that suits you - whether that's by email, phone or mail
  • View detailed account information including your account balance, your Direct Debit amount, your last prepayment top-up and your tariff details
  • Check your current and previous bills, send them by email or print them - easily, safely and conveniently
  • Manage your Direct Debit - request a payment increase or decrease
  • Submit your meter readings - You can choose to manually type in your details or send us a photo of your meter and we’ll do the rest
  • Use our torch option for compatible phones, to help you read meters in the dark  
  • View any service-related messages we've sent you  
  • Moving home - let us know when you’re moving home, so we can make any necessary changes and let you get on with packing
  • Edit your contact details and manage your communication preferences
  • Find your nearest prepayment outlets (PayPoint, Payzone and Post Office) and see which facilities are offered i.e. key/card top up or pick up service, along with the opening times
  • Request a replacement prepayment key or card if you've lost or damaged your current one

You can obtain a copy of the terms and conditions for MyAccount and the EDF Energy mobile app