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Moving house and your energy supply

We can help you sort out your electricity and gas supply whether you're moving in or out of your home.

Already an EDF customer and moving home?

Log into My account to tell us you're moving out.

You can get a new energy deal for your new home at the same time.

Not an EDF customer and moving home?

Have you received a letter from us at your new home?

We can help set you up as a customer. 

Moved into a home with a smart Pay As You Go meter?

Don't top up with the previous owner, or occupier's key or card. Before you top-up:

  1. Phone us on 0333 009 7111(1) to set up your account.
  2. Share your phone number with us, so that we can let you know when you can top-up and send you handy low-balance alerts.
  3. Once set up you can easily top-up online through MyAccount or via the EDF app.

Energy supply for property professionals

If you're a landlord, letting agent or builder please get in touch(1) and we'll help you with the energy supply at your property.

We're here to help from 8am to 6pm Monday to Friday.

set of house keys

Help and support with moving home

Your energy meter and utility bills

Find out when to give your meter readings, when to expect your final energy bill, how your new meter works and more.

Moving home checklist

Take some of the stress out of your move with our moving home to-do list. It will help you plan, prepare, sort and save – before and after your move.

Make sure your boiler is happy and healthy

Keep warm this winter with our range of boiler service and maintenance plans and home emergency insurance.

Boiler problems? Get your boiler up and running again with our boiler repair services or need to replace your boiler quickly we can help!

We've teamed up with BOXT, offering our customers £50 off a new boiler.