To put it simply – you’ll only pay for what you’ve used. By regularly submitting meter reads, your bills will be based on your actual usage, rather than estimates.
When and why to submit your meter reading(s):
- We'll send you a reminder when it’s time to read your meter. You can choose to get this by email if that’s easier for you via MyAccount
- The frequency for when we ask you for a read will depend on your payment method and when we need to bill you but you can leave a read anytime and we’ll use it to help calculate your next bill.
- Login or download the MyAccount app from your smartphone and send us a picture of your meter reading. We'll then read the meter from the photo you’ve taken.
- If you don’t leave a meter read we’ll estimate how much you’ve used based on your previous billing history but we'd prefer you to give us a read so we can bill you accurately.