Step 1: We're here to help, contact our Customer Services
If you have a complaint, please get in touch with our Customers Services team. The person who registers your complaint will be your complaint handler and responsible from beginning to end.
They'll do everything they can to put things right as quickly as possible and will work with you to find a resolution, keeping you updated along the way.
Call us: 0333 200 5100(1) Monday to Friday 8am to 6pm and Saturday 8am to 2pm
Email: customer_correspondence@edfenergy.com
Write: EDF CUSTOMER CORRESPONDENCE
Don’t forget - you might be able to find the answer to your problem in our help and support pages.