The Coronavirus pandemic is affecting us all. But we want to reassure you that your energy is one thing you don’t need to worry about.
You can quickly and easily manage your account online or through our App 24/7. You can submit a meter reading, view your bill, make a payment, request a change to your direct debit and read our COVID FAQs.
But we understand you may need some extra help during this time. We’ve set up many of our customer service advisors to work from home, and so although it may take a little longer than normal, we’re here for you. Or if you’d rather, you can Whatsapp us on 07480 802942 or text 07481 341928 and we’ll get back to you.
We also have dedicated advice for prepayment customers, those struggling to pay and those in need of that extra bit of help