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To help struggling households, the supplier is boosting support for those most in need by more than £15million.

EDF to slash “regressive” standing charges for vulnerable customers as part of £40m winter support package

By EDF | Posted September 29, 2023
  • Standing charges on energy bills have rocketed by 55% since April 2021
  • The number of EDF residential customers with an unsecured debt has increased by 36% since the beginning of this year
  • To support, EDF is boosting support for vulnerable customers to £40m and will effectively roll back standing charges to their April 2021 level for its most vulnerable

EDF will roll back standing charges to pre-energy crisis levels for its most vulnerable customers this winter as part of a £40m winter support package.

The daily standing charges on a household energy bill have increased by 107% on electric and 8.2% on gas for a direct debit customer since April 2021, while at the same time, current schemes like the Warm Home Discount haven’t increased since before the energy crisis, despite energy bills being almost double.

At the same time, the number of EDF residential customers with an unsecured debt – debt which has no repayment plan in place - has increased by 36% since the beginning of this year, while EDF’s partner IncomeMax has seen a 44% increase of in-work households referred by the supplier requesting Government financial support.

To help struggling households, the supplier is boosting support for those most in need by more than £15million. Alongside additional funding for its Customer Support Fund, which provides debt relief and energy efficient white goods, around £7.5 million will be spent on effectively rolling back standing charges for at least 260,000 Warm Home Discount Core Groups 1 and 2 customers, to their pre-crisis level (April ’21) for the first quarter of 2024, when the price cap is expected to increase.

This financial support will be applied to eligible customers’ accounts as a £30 credit in December and means standing charges will effectively be an average of 56p instead of 87p per day, covering the period from January through to March.

Since its launch in 2003, EDF’s Customer Support Fund has provided more than £50m of support. This winter, EDF will once again be offering some customers in need a ‘fresh start’ by clearing their debt, alongside payment matching customer top-ups for its prepayment meter customers. Customers eligible for these schemes will be contacted by the supplier. Of those EDF customers who were supported with debt relief in 2022, 87% remain debt free after 12 months.

Philippe Commaret, Managing Director for Customers at EDF commented:

Hard pressed households that cut back on their energy use to save money shouldn’t face their hard work being undone by these higher and regressive daily charges. The current system means those with smaller homes, who use less power, pay proportionately more. That is not right. And that’s why we’ve decided to roll back standing charges for at least 260,000 customers to their pre-crisis levels this winter.

“For those that won’t benefit from this scheme, our Customer Support Fund has also been increased to try and reach as many households as possible who are struggling with energy debt this winter. We supported significantly more customers last winter than in 2021 and we will help an even greater number this year. However, we know our efforts alone won’t be enough.

“We are calling on Ofgem and Government to review the distribution of costs between unit rates, standing charges and even general taxation. Many costs could potentially be better collected through other means, that also better support Net Zero. We cannot afford to offer this support unilaterally indefinitely, which is why we a calling for a review.

“Vulnerable customers also need a new social tariff to provide long-term, targeted support for those 6.6million people living in fuel poverty. Two years of energy crisis have demonstrated the urgency to ensure clean, secure and affordable energy for Britain’s homes and businesses for the long term.”

EDF’s announcement comes after the Net Zero Select Committee this week concluded in its ‘Preparing for Winter’ inquiry that, “The current standing charge structure is unfair and regressive and penalises those on lower incomes or who are actively reducing their energy usage” with the committee calling on the Government and Ofgem to revise the standing charge model.

EDF is calling for Ofgem and Government to review its approach to standing charges and other non-energy costs, reviewing where costs could be put into general taxation. The energy provider is also calling on Government to introduce a meaningful, Government-funded social tariff for Spring 2024.

To view the full list of support available for customers looking for assistance towards paying their energy bills please visit

For more information

EDF Media Team
24-hour press line: +44 (0)1452 652233

About EDF

EDF is helping Britain achieve Net Zero by leading the transition to a cleaner, low emission, electric future and tackling climate change. It is the UK’s largest producer of low-carbon electricity(1) and supplies millions of customers with electricity and gas.

It generates low carbon electricity from five nuclear power stations and more than thirty onshore wind farms and two offshore wind farms.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C, and there are advanced plans for a replica at Sizewell C in Suffolk. Hinkley Point C and Sizewell C will provide low carbon electricity to meet 14% of UK demand and power around 12 million homes.

EDF is one of the UK’s largest investors in renewables, with more than 1GW of renewable generation in operation and over 5GW in construction, planning and development across a range of technologies including onshore and offshore wind, solar and battery storage. We are constructing our largest offshore wind farm in Britain – the 450 MW Neart na Gaoithe project in Scotland.

EDF is helping its customers, both in business and at home, take their first steps to sustainably powering their lives. Whether it is buying an electric car, generating and storing electricity, selling energy back to the grid or installing a heat pump. EDF is one of the largest suppliers to British business and a leading supplier of innovative energy solutions that are helping businesses become more energy independent. In addition, the company’s energy services business, Dalkia, is one of the largest technical service providers in the UK and Ireland.

EDF is part of EDF Group, the world’s biggest electricity generator. In the UK, the company employs around 14,000 people at locations across England, Scotland, Wales and Ireland.

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