What is the charge per unit (Unit Rate)?
We have a variety of contract types available for your business. Unit charges relate to the amount of electricity you actually use. The charge for each unit differs depending on your:
- Meter type
- How much energy you use
- The length of your business contract
Are there any fixed or standing charges?
Yes, all of our Business Electricity contracts have a standing charge. The standing charge (Fixed Daily Charge) is constant, no matter how much electricity you use. This is because there are certain fixed costs involved in providing you with electricity. You can find more about what costs make up your energy bill here.
Are the charges fixed or variable?
This will depend on the type of contract that you sign - see question 'Can the price I pay for energy change during the life of the contract?'
Can the price I pay for energy change during the life of the contract?
This depends on the type of business contract that you have signed up to. We offer a fixed price contract where the price is fixed for the initial agreed fixed price period (from 1 to 4 years). We also offer a variable price contract where the price of your energy can change at any time, but we will give you 30 days' notice of any changes.
If so, how will I be told about this or any other changes to the contract?
All business customers that have signed up to our fixed price contracts will be notified by post about 10 weeks before the fixed price period is due to end. In this letter, we will offer you new prices that are fixed for the next 12 months (called Easy Fix). If you choose to renew we'll advise you of any changes to your Terms and Conditions.
If you are on a variable price contract, we will give you at least 30 days' notice of any changes to your prices.
How long are my prices fixed for?
We offer businesses a variety of fixed term contracts that you can sign up to. This will be made clear when you sign up.
Will you remind me of the Fixed Term Period end date?
About 10 weeks before the end of your Fixed Term Period, we'll write to you with your 12 month fixed price renewal offer, called Easy Fix. As we have a range of tariffs available, you can also call us to see if we have a contract more tailored to your energy needs. We'll also remind you of the date by which you need to provide your notice if you do not wish to renew with us. You will also find your Fixed Term Period end date on your bills.
What happens at the end of my Fixed Term Period?
If you choose to automatically renew, we'll apply our Easy Fix product from the end of your existing Fixed Term Period. You'll then be free to change your tariff at any time. You'll also be able to leave EDF Energy so long as you give 30 days notice, agree an up to date meter reading and clear any outstanding balance.
What can happen at the end of my Fixed Term Period if I choose not to renew?
If you give us notice to leave before your Price Review Notice date (this is 30 days before the end of your agreed Fixed Term Period), you will be free to transfer to another supplier after your Fixed Term Period has ended, so long as you have cleared any outstanding balance. If your notice is received later than this, it will be treated as a 30 day notice period. During this time you will renew your new Easy Fix prices until the 30-day notice is complete.
If you give us notice to leave, but then do not transfer to another supplier, you will be placed on to our Extended Supply prices until you either leave or agree a new contract with EDF Energy. These prices are variable and typically higher than our fixed prices.
What do I need to do if I don't want to renew my contract?
If you don't want to renew your contract with us, you need to give us 30 days notice before your Fixed Term Period end date. If your notice is received later than this, it will be treated as a 30 day notice period and you may renew on to our Easy Fix prices until the notice is complete.
How can I provide notice that I want to leave EDF Energy?
- By phone on 0333 009 7085 (lines open Monday to Thursday, 9am to 6pm and Friday 9am to 5pm)
- In writing to: FREEPOST: EDF ENERGY – PLYMOUTH
Please include your account number and contact details with your notice. Sending your notice to any alternative address will result in a delay to your notice being received.
What do I have to do if I want to end the contract early?
Early Termination Fees may apply if you want to end your contract before your Fixed Term Period end date.
- Easy Fix and New Start and Freedom for business - there are no termination fees. If you are on our Easy Fix tariff you are free to transfer your supply to another supplier at any time, so long as you give 30 days' notice, agree an up-to-date meter reading and clear any outstanding balance.
- Fixed Term contracts - We may charge an Early Termination fee. This is worked out by applying a charge per kWh to your estimated annual consumption in our system. This is then multiplied by your total agreed Fixed Term Period (whole years). Details of how this is calculated are set out in clause 6.4 of your Terms and Conditions.
How and when do I contact you if I wish to switch energy supplier?
You will need to give us notice as per your Terms and Conditions. If you have signed our Fixed Term contract, we will object to any request to transfer before your Fixed Term Period end date.
In what circumstances can you stop me switching to another energy supplier?
This will depend on the contract that you have agreed. In all cases we may object to you leaving if you have an outstanding balance with us.
- If you have signed up to our Fixed Term contract, we will object to you switching your energy supply if you are leaving before your Fixed Term Period end date.
- If you have automatically renewed on to Easy Fix, we require 30 days' notice and an agreed meter read.
- If you are on a variable price contract, you do not need to provide notice to leave.
I have a Prepayment meter. Can I fix my prices?
Unfortunately at this time we do not have a fixed price contract available to Prepayment business customers.
How do I change from a prepayment meter to a credit meter or vice versa?
To change to a prepayment or credit meter, you need to call our Customer Services team on 0333 200 5103 . If you change to a credit meter, you must return your EDF Energy prepayment card or key to us. You can give it to the person who comes to change your meter or send it once your meter has been replaced to: FREEPOST: EDF ENERGY – PLYMOUTH
When you choose a prepayment meter, there are certain things you agree to do at time of booking the appointment;
- Keep the meter for at least 12 months
- Allow us to access the meter and your account
- Allow us to carry out occasional checks on your meter. (We will send you a statement of your prepayment meter use at least once a year)
- Allow us to set your meter to collect any debt you have with us, at an agreed rate over a reasonable period of time. If you do not contact us to discuss this, or respond when we try to get in touch with you, we will set an amount and tell you what it is
On occasions you may incur extra costs if we are unable to gain access to the metering equipment as agreed with you.
Appointment timescales will vary depending on the availability of engineers in your area but our Customer Services team will provide you with dates & times when you contact us.
Who can I contact to find out more information about my contract?
If you have any questions about your EDF Energy business contract please call us free on 0333 200 5103 and our dedicated business team will be happy to help. We’re open Monday to Thursday 9am until 6pm and Friday 9am until 5pm.
What information will they need to look up my details?
When you call please have ready your EDF Energy business account number which can be found at the top of any letter/ bill sent to you. We may ask you additional security questions.
Under what circumstances can my energy supply be cut off?
We’ll only disconnect your supply in exceptional circumstances, this may only be for a short time if there is an issue in your area with the supply. We may disconnect your energy supply for non payment. You can avoid this by getting in touch with us as soon as possible to do one of the following:
- Pay your bill in full
- Agree an arrangement to pay