Extra help for business customers – our update

Energy Bill Relief Scheme

The government introduced the Energy Bill Relief Scheme to support businesses by giving them a discount on gas and electricity unit rates. This discount will be automatically applied. So we won't be asking you for any bank details. If you receive a suspicious email or SMS, please don't click on any links; delete the email or message and report it.

If you think your details have been compromised, please report it.

Additional support from the government 

For some business customers, there is additional help available. Any customers identified as Qualifying Financially Disadvantaged Customers based on the government guidance will also benefit from a further reduction on their energy bills. We've created information on what this will be for any customers who qualify for this additional help.

Alternative Fuel Payment. This scheme is for all businesses across Great Britain using alternative fuels, such as biomass, liquified petroleum gas (LPG) or heating oil to heat their business properties. This is a one-off payment of £150. We'll start contacting you from the 20 February if the government has identified you as an eligible business for the payment.

If you have been identified as one of these businesses, please see below for how you'll receive this payment.

If you'd like to learn more about the scheme, please go to Households, businesses and organisations off the gas grid to receive energy bill support over the coming weeks - GOV.UK (www.gov.uk).

There may be a very small number of customers who aren’t automatically eligible for the scheme. At the end of February, the government will open applications for you to apply for the scheme. You can learn more at:  Help with your energy bills: If you use alternative fuels for heating - GOV.UK (www.gov.uk)

We are now rolling out the discount to our SME customers. If you're one of our customers whose tariff deal means they are eligible for the discount, you'll start to see it on your bills now. The discount depends on when you signed your contract and your current unit rates. We've created a simple table to show you how the discounts will work;

A couple of key points;

• The EBRS total discount will vary depending on the amount of energy you use during this period
• The discount will also vary depending on your current unit rate
• The supported price includes the green levies discount; this will not be discounted in addition

How do I know which tariff I'm on?

The table below gives you information on how the tariff name displays on your bill.

To help work out what your discount will be, please find our discount calculator tool below. If you're one of our prepayment customers, you don't need to use the tool. We're in the process of contacting you to detail how your EBRS discount has been worked out.