Extra help this winter for business customers – our update

The Energy Bill Relief Scheme (EBRS) has been set out to help businesses this winter. We'll keep you up to date on what this means to you as an EDF business customer.

Helping UK businesses and charities cut bills with the energy relief scheme

Latest news update

17/11/2022 - Government autumn statement announcement 

In today's announcement, the government indicated there would be support for businesses next year. There is no detail yet on what this will be. We'll keep you informed of any updates here. Thanks for your patience at this time.

8 September 2022

Following the announcement of the Energy Bill Relief Scheme introduced by the government on 8 September, the scheme has started to roll out. Further information about the scheme is available on the government website.

Keep your information safe.
Please stay alert. The discount will be applied automatically you don't need to apply. So we won't be asking you for any bank details. If you receive a suspicious email or SMS, please don't click on any links; delete the email or message and report it.

If you think your details have been compromised, please report it. Report internet scams and phishing - GOV.UK

If you're one of our large business customers, we have all the support you need as well as access to our webinar videos that we ran earlier on.

What does the Energy Bill Relief Scheme mean for our SME business customers?

We are now rolling out the discount to our SME customers. If you're one of our customers whose tariff deal means they are eligible for the discount, you'll start to see it on your bills now. The discount will depend on when you signed your contract and your current unit rates. We've created a simple table to show you how the discounts will work;

FixedCustomers on fixed contracts agreed before 1 Dec 2021

If you signed your fixed contract before Dec 1 2021, you would not have been affected by the recent wholesale price rises. You will, therefore, not be eligible for this scheme.

FixedCustomers on fixed contracts agreed on or after 1 Dec 2021

The discount will be applied automatically as a discount between 1 October 2022 and 31 March 2023. The discount will be applied retrospectively.

Not on contract

Customers not on a contract but are being supplied by us on a variable tariff (Deemed, Freedom and Extended Supply)

 

The discount will be applied automatically as a discount between 1 October 2022 and 31 March 2023. The discount will be applied retrospectively.

Due to the current energy market conditions, you may still benefit from moving to a fixed tariff.

A couple of key points;

  • The EBRS total discount will vary depending on the amount of energy you use during this period
  • The discount will also vary depending on your current unit rate
  • The supported price includes the green levies discount, this will not be discounted in addition



To help work out what your discount will be, please find our discount calculator tool below

Use our tool to work out your SME Energy Bill Relief Scheme discount

This tool has been created for SME business customers on a variable tariff or signed a fixed tariff contract after 1 December 2021. Please don't use it if you signed a contract with us before then.

 All you need to do is enter;

Your business account number. Your account number starts with '67' and is 12 digits. You can find it on your latest bill or in MyAccount.

Account number should be 12 numeric digits, starting with 67.

The discount information the tool gives you is based on our estimate for your energy consumption for a full year. The discount will need to be adjusted for the time you're eligible for the discount, which will be a maximum of six months and may vary depending on your actual energy use.

If your results come back with no discount, it can be as simple as we don't have any up-to-date consumption data for you, this could be because you're new to EDF, or we don't have any energy consumption data for you yet.

We update this tool regularly, so if you switch to EDF we won't have your data straight away, check back here later.

FAQs

Do I have to apply for the Energy Bill Relief Scheme?

No. If you are eligible for the scheme, the discount will be applied automatically. You don't need to contact us or apply for the scheme to receive it.

How long will the Energy Bill Relief Scheme last?

Initially, the scheme will run for 6 months, from 1 October 2022 to 31 March 2023.

What should I do if I want to sign a new energy contract?

Go ahead as the relevant Energy Bill Relief Scheme discount will be applied automatically once your contract starts. The discount applied will depend on the unit rate agreed in your contract and when your contract starts.

What if I use an energy broker or intermediary?

Energy brokers, sometimes called third party intermediaries (TPIs) have no influence over the per unit cost reductions that will be applied to energy costs under the scheme.

What can I do if I'm struggling with my bills?

With energy prices rising, we understand this is a difficult time and we're here to help. If you are struggling to pay your bills, visit our Help, Advice & Support page. We'll be able to guide you on what to do and how to keep your costs down.

If you want to find out ways to reduce your energy usage, visit our Tips to Save Energy blog post.

 

Please continue to check this page for any updates. We'll be adding information to guide you through this process.

Other services that can help you manage your energy and save

EDF engineer standing in front of van ready to install a smart meter

Get in control of your energy

With a smart meter, you'll find it easier to keep track of the energy your business uses and what it costs. A smart meter can help you budget and reduce how much energy you use.

Woman leaning on cafe counter

We're here to help

If you're worried about paying your energy bills, we're here to help you get back on track. Please use our help area it has some practical advice on what to do as well as tips on how to manage your energy account.