Information booklets

Our information booklets give you an overview of how EDF operates and the range of services we provide. Please get in touch if you require any of our information booklets in a different language.

Click on the links below to download a PDF version⁽¹⁾

• Customer information, including tips on gas safety, meter work charges and your rights
• Guaranteed service standards guide
• Guaranteed service standards performance results
• Gas customer standards of performance
• Paying your bills (if your account number starts with 67)
• Paying your bills (if your account number starts with A-)