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Help Centre

See if your question has already been answered in our Frequently Asked Questions section.


In an emergency

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the 24 hour Gas Emergency Helpline.

0800 111 999

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Contact us

We’ve put together some helpful tips on how best to contact us and how to make good use of the online and automated services available to you.

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Personalised Support Service

The EDF Energy Personalised Support Service brings together five services for helping customers most in need.

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Warm Home Discount

The scheme for 2016/17 is now open to new applications.

Following a hugely successful fifth year in which we helped over 240,000 EDF Energy customers, giving out £33 million in rebates, Warm Home Discount is now open for a sixth year. Find out if you're eligible and apply online now.

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A guide to understanding your bill and different payment types.

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Bereavement support

We want to support you during this difficult time so we’ve put together some information about what you need to do when an EDF Energy account holder passes away.

You’ll also find links to other organisations who offer further help.