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Help Centre

See if your question has already been answered in our Frequently Asked Questions section.


In an emergency

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the 24 hour Gas Emergency Helpline.

0800 111 999

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Contact us

We’ve put together some helpful tips on how best to contact us and how to make good use of the online and automated services available to you.

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Personalised Support Service

The EDF Energy Personalised Support Service brings together five services for helping customers most in need.

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Warm Home Discount

We’re sorry, we’re no longer accepting applications for the 2015/16 Warm Home Discount – Support Plus rebate scheme.

If you’ve already successfully applied and qualified, you’ll receive your £140 rebate by 31 March 2016, provided you haven’t changed your electricity supplier.

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A guide to understanding your bill and different payment types.