emergency

In an emergency

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the 24 hour Gas Emergency Helpline on 0800 111 999.

Family moving house

Moving house?

Tell us you're moving in MyAccount and take us with you when you move. You can read our guide to moving house including a handy checklist to help you prepare for the big day. 

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Billing

A guide to understanding your bill and different payment types.

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Help centre

See if your question has already been answered in our Frequently Asked Questions section.

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Priority Services Register

We help customers with special requirements or circumstances, which may be temporary or ongoing, by adding them to our Priority Services Register. 

gloves on radiator

Warm Home Discount

Unfortunately, we’re no longer accepting applications for the 2016/17 scheme. If you’ve already successfully applied and qualified, you’ll receive your £140 rebate by 31 May 2017, provided you haven’t changed your electricity supplier. 

The details of the 2017/18 scheme will be available here this summer, so please come back then to check the criteria and apply.

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Bereavement support

We want to support you during this difficult time so we’ve put together some information about what you need to do when an EDF Energy account holder passes away.

You’ll also find links to other organisations who offer further help.

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Contact us

We’ve put together some helpful tips on how best to contact us and how to make good use of the online and automated services available to you.