We're here to support you if you need help to pay your energy bills or manage your debt
Log into MyAccount below to make a payment
The first and most important thing to do is tell us you can't pay your energy bills. The sooner you talk to us, the quicker we can help.
Call our debt helpline on 0333 009 6992(1); they're opening times are;
Monday to Friday: 8 am-6 pm
Sat: 8.00 am-2 pm
Our team can ensure you get the right support for your needs and circumstances.
We can agree on smaller debt repayments with you when you switch to a smart Pay As You Go meter. You'll also be able to:
Book your smart meter installation
Or call us on 0333 200 5104(2) to book an installation appointment.
You'll save more money when you pay by Direct Debit(3) because you'll pay less for every unit of energy you use.
It's quick and easy to change your payment method online:
Log into MyAccount and select 'Payment Method Change'. You can also register for MyAccount if you haven't used it before.
Do you currently pay a big bill every three months? Instead, you may find it easier to pay a smaller, more manageable amount every month.
It's quick and easy to change your payment method online:
Log into MyAccount and select 'Payment Method Change’.You can also register for MyAccount if you haven't used it before.
Do you have an outstanding balance on your account? It could be easier to pay this off in smaller payments over a longer period of time.
Interested? Give us a few details about your current circumstances, and we'll see if we can help you out by setting up a repayment plan.
Our priority services include the following;
Getting your bills and letters in large font, Braille or talking bills
Making sure your health and well-being are protected if there’s a power outage
Free gas safety checks to make sure your appliances are safe
Arranging for anyone visiting you to have a pre-agreed password to confirm their identity
Arranging for a smart meter to be installed or for someone to read your meter regularly if you can't
Arranging for someone you trust to manage your bills for you
If you're a vulnerable customer, you may be able to get a grant from the EDF Customer Support Fund.
More information on how to access this service and the steps you need to take are outlined in the section on our Priority Services area.
We never want to take legal action against our customers, including customers who have left us. But this can happen if you don't pay your bill or contact us to find a suitable payment option. Our actions could mean you incur further costs from us, like a late payment charge of £10. This could also affect your credit score, impacting future mortgage, mobile phone and credit card applications. We want to work with you to find the best solution.
Call our debt helpline on 0333 009 6992(1); they're opening times are;
Monday to Friday: 8 am-6 pm
Sat: 8.00 am-2 pm
We welcome the government’s action to tackle energy bills. We're urgently prioritising how we deliver measures to support the country and our customers during such challenging times. The government have launched several schemes to help customers through this challenging time.
These include;
The Energy Bills Support Scheme
The Energy Price Guarantee
Find out the latest updates on what is happening and how EDF customers are getting this additional support.
ECO scheme
Under the last ECO scheme we ran to date, we've helped 1,729 customers install energy efficiency measures in their homes. We want to help other customers too, which all adds up to improving energy efficiency across the UK. Want to know more about the scheme?
Find out more information on the Ofgem website.
Warm Home Discount scheme
Last year we supported customers with a £150 Warm Home Discount rebate. Customers should be getting their payments by 31 March 2023.
Find out about WHD and see if you are eligible
Number 1 in Customer Service
Our Customer Service is consistently well rated by Citizens Advice in their Energy Supplier Performance Table. From July to September 2022 we were rated as the top energy supplier for Customer Service again.
See the most up to date Energy Supplier Performance Table
We've teamed up with IncomeMAX, who can work with you to identify ways to increase your income, reduce bills and deal with any problem debts.
Use IncomeMaxs' handy guide to view more information on benefits and financial schemes that may be available to you.
We've been working with Citizens Advice Plymouth for ten years. They provide free, impartial advice on debt and benefits. You can also reach out to them for independent debt advice before you apply for extra support through the EDF customer support fund.
The UK government set up this free service to provide free, impartial money advice. Try the Budget Planner to help you take control of your money.
While we don't have a partnership with the National Debtline, an independent charity that provides free debt advice, they have some great tools and can help if you're seeking advice.
We're here to help our business customers through this difficult time. We've pulled all the information into one place. Find out how we can help.
Head over to our blog for a list of easy tips to help you reduce your energy usage, which will keep your costs down too.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure. Opening time for the debt advice team are Mon-Fri 8 am to 8 pm and Saturday 8 am to 2 pm.
Saving based on a Standard Variable dual fuel bill at typical consumption (standard meter – 2,900 kWh electricity and 12,000 kWh gas) averaged across all regions.