We know that dealing with finances can sometimes be overwhelming. That’s why we’ve partnered with a fantastic initiative called Citizens Advice Plymouth. They specialise in debt and money management and offer our customers a completely independent and impartial service that helps them get their finances under control.
What to expect on a referral
Once referred to Citizens Advice Plymouth, you’ll complete an initial assessment so they can find out more about your circumstances.This will include providing information about outstanding debts or where immediate support is needed, such as eviction threats or bailiff action. You’ll also be asked about your income and support you in applying for any unclaimed benefits and financial entitlements you qualify for.
For more complex referrals, a dedicated and experienced caseworker will support your needs.