Citizens Advice Plymouth

We know that dealing with finances can sometimes be overwhelming. That’s why we’ve partnered with a fantastic initiative called Citizens Advice Plymouth. They specialise in debt and money management and offer our customers a completely independent and impartial service that helps them get their finances under control.


What to expect on a referral

Once referred to Citizens Advice Plymouth, you’ll complete an initial assessment so they can find out more about your circumstances.This will include providing information about outstanding debts or where immediate support is needed, such as eviction threats or bailiff action.  You’ll also be asked about your income and support you in applying for any unclaimed benefits and financial entitlements you qualify for.

For more complex referrals, a dedicated and experienced caseworker will support your needs.

How have Citizens Advice Plymouth supported our customers?

  • Citizens Advice Plymouth helped our customers to increase household income by an average of £2,984.22 per customer supported during April 2020 – March 2021.

  • Successful awards were granted to 464 customers totalling £583,088.94 of energy debt cleared.

  • Citizens Advice Plymouth successfully provided financial support for 23,279 customers from April 2020 - March 2021. 

How to request a referral

To make sure you’re receiving your full financial entitlement you can use our tool.

You’ll be directed to our Priority Services Tool where you’ll be asked to enter your details and will also be given the opportunity to take up other great services we offer.

Please note this process will take approximately 5 minutes to complete. 

If you require immediate help and support there is a live chat function available via