power cut? call 105

Electricity emergencies

Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your business, you’ll need to ring your operator. 
Get more information on the power cut call 105 service.

Dial: 105

(Free 24 hour national number emergency line)

Gas emergencies

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on the number below. 

Dial: 0800 111 999

(Free 24 hour national number emergency line)

Contacting your Electricity Distribution Network Operators (DNOs).

How to identify your electricity distributor

Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration. For example, the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table below.

The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you.

Electricity emergencies Distribution Network Operators (DNOs) contact list

Electricity supply numberDistributorGeneral enquiries

10

UK Power Networks 0845 601 4516
11Western Power Distribution0845 724 0240
12UK Power Networks0845 601 4516
13SP Energy Networks0330 101 0444
14Western Power Distribution0845 724 0240
15Northern Powergrid0845 070 7172
16Electricity North West0800 048 1820
17Scottish Hydro Electric Power Distribution0800 048 3515
18Sp Energy Networks0330 101 0444
19UK Power Networks0845 601 4516
20Southern Electric Power Distribution0800 048 3516
21Western Power Distribution0845 601 3341
22Western Power Distribution0845 601 3341
23Northern Powergrid0845 602 4454
24Independent Power Networks Ltd0845 055 6199
25ESP Electricity Limited01372 227560
26Energetics Electricity Ltd01698 404640
27The Electricity Network Company Ltd01359 243292
28UK Power Networks (IDNO)0845 601 4516

 

INFORMATION FOR BUSINESS CUSTOMERS

For more information about Your Rights and your Customer Guarantees, download the PDF here

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Frequently asked questions

For quick answers to questions you have about your bill, our rates, meters, tariffs and more, check out our FAQs.

Manage your account online

Sign up or log in to your online account 'MyAccount' where you can: 

  • Submit meter readings
  • View and download bills
  • Pay bills online (securely)
  • Sign up to paperless billing 
  • Change/Renew Tariff(s)
  • Add another fuel
  • Manage your account on the go
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Call us with your query

Call us now on freephone

0800 096 2255(1)

We're open Monday to Friday between 8am and 6pm. If that's not convenient, we have several other ways to get in touch.