COVID-19 update

The health and well-being of our customers is our top priority. These are unprecedented times and we’re working hard to help those most in need.

You can give your meter readings, pay bills and switch tariffs through MyAccount or the app - it's quick and available 24/7. Find out how to manage your account online.  

If you’re a prepayment meter customer or just need that extra bit of help – we’re here to support you.

Read our FAQs for general Coronavirus (COVID-19) help and advice, and how to use our self-service applications.

Has EDF called me?

0333 009 7062

0333 009 6998

0191 426 5604

0800 056 2422 

0800 056 1014

EDF customer services

0800 090 3940

0800 090 3944

0800 090 3948

0800 090 3949

0800 090 3386

0800 090 3637

0800 084 3915

0800 084 3916

EDF revenue collection

0191 426 5610

0191 426 5603

EDF sales enquiries

0191 426 5602

EDF smart meter install appointments

0345 112 2205

EDF business sales enquiries

0800 524 4432

EDF customer satisfaction survey

 

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