At present, our position is that only essential work will be carried out due to ongoing efforts to minimise the risk of COVID-19. Our operations and resource are able to provide a service to critical metering, but we are pausing all non-critical metering visits. Our top priority is the health and well-being of our customers and our team.
We will therefore facilitate any new connection that is critical to the COVID-19 response, so please contact us if you believe this to be the case with your application.
Unfortunately this means that we may have to decline your application at this time due to the current risks around COVID-19. We are very sorry for any inconvenience this has caused, and would like to reassure you that we are doing everything we can to support our customers during this uncertain time.
We'll continue to monitor the situation and look at what additional actions we can take to enable us to restart non-critical activity as soon as we think it's safe to do so.