Disconnection services

Use this simple form to request a disconnection at your business' site.

Helping you during Coronavirus (COVID-19) pandemic

We're pleased to say that we're now in a position where our meter operators are starting to return back to the field. What this means is that we're able to accept applications and liaise with your chosen meter operator to see if they can offer an appointment for your new connection. There are still some restrictions in place for certain types of metering whilst staff are returning back to the field, but once we've reviewed your application we can advise you on this. Non-emergency appointments in Scotland are still on hold until further notice in line with the latest guidance. We apologise for any inconvenience.

There are now extra checks that we need to put in place to guarantee the safety of the meter operators, so you'll be asked to provide extra information after we've received and reviewed your application form.

Please note that if you do not have the cabling in place to support your new meter then you should contact your local Distribution Network Operator.

What you need to know about commercial property electricity disconnections

A disconnection is typically required when you need to remove redundant cables from your business' site or the building is going to be demolished.

If you need us to disconnect the electricity supply to your site please complete the below form. This helps us to:

  • Review and carry out your request swiftly;
  • Make sure we have all the right information from the outset.


Please note that there is a charge for disconnection and it is permanent. If the supply needs to be reconnected later, we’ll treat it as a new connection which may also be charged.

If you'd like to talk to our team about disconnecting your commercial electricity supply, or for more information please:

If you are residential customer enquiring about your home electricity supply connection, please visit the help centre.

Disconnect your business electricity supply

1 Site details 2 Service removal details 3 Confirmation 4 Complete
All questions must be answered, unless marked (optional)

Site details

Please confirm the details for the site requiring termination of supply.

Mailing details

Site contact