Help and support
We're here to help you with your energy needs
Troubleshoot
Troubleshoot
Looking for information about the Government energy discount and the latest price cap update?
We’ve pulled everything together in one place to help explain what’s changing and what it means for your energy bill.
Still need help?
Get in touch
We’re here to help you. Reach out in the way that works best for you.
View how to contact us
Emergency numbers
Use our guide to report issues and find out what to do in an emergency.
Read our guide
Struggling to pay?
We’re here to support you and find the best solution, whatever your circumstances.
Get support today
A smart meter can help you save
We're here to help you track your energy usage with a smart meter – see where you can save, as well as lower your carbon footprint. Upgrade your meter at no extra cost and receive more accurate bills. With a smart meter, you'll also benefit from;
- Being in control - see how much energy you're using
- Once installed, log into your energy account and sign up for our free Energy Hub(1) to give you more insight into your energy patterns
- If you use cards or keys, you can top up online
