Important information
We understand this is a challenging time, and we're here to help guide you through. Find out more information about the current market and actions you can take in our hub section.
Key links to help you at this time
- Why are energy prices going up?
- How do I keep my energy costs down?
- What help is available if I'm struggling to pay?
- Why has my Budget Direct Debit gone up?
- Why has my gas and electricity bill gone up?
Troubleshoot
Have a problem that needs fixing?
Let's get started – choose the type of problem you have.
Help topics
How does it all work?
Let's find your answer – choose the topic your question is about.
Emergency help
Do you smell gas or have a power cut?
Find out who you should call - and what do you need to do to stay safe.