Government Announcement - 8/9/2022
Visit our Government Energy Price Guarantee & £400 Energy Bills Support Scheme pages to keep up to date.
Our phone lines are busy at the moment. Our customer service agents won't have any more information. Please only contact us if you have an emergency, so we can help our customers who need our help.
Related links:
- National Meter Reading Day - Do I need to submit a reading?
- What help is available if I'm struggling to pay?
- How do I keep my energy costs down?
- Why has my Budget Direct Debit gone up?
- Why has my gas and electricity bill gone up?
Troubleshoot
Have a problem that needs fixing?
Let's get started – choose the type of problem you have.
Help topics
How does it all work?
Let's find your answer – choose the topic your question is about.
Emergency help
Do you smell gas or have a power cut?
Find out who you should call - and what do you need to do to stay safe.
A smart meter can help you save
It's important now, more than ever, to stay in control of your energy. With a smart meter, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.
Smart benefits include:
- Upgrade your meter at no extra cost
- You're in control - you can see the cost of your energy
- Receive more accurate bills
- Get a better idea of where you use energy in your home with Energy Hub(1)
- If you use cards or keys, you can top up online