Helping our customers during Coronavirus (COVID-19)
Sorry, it might be taking a little longer to get through to us in these troubled times. We’re prioritising our most vulnerable customers, those who need extra help.
So if you don’t need to speak with us urgently, we have a lot of help online in our FAQs.
You can also manage your energy account online via MyAccount or through our phone app.
If you still need assistance after you have tried to carry out what you need to do in MyAccount then you can fill out the request assistance form. Thank you for your patience.
Useful customer service phone numbers
Did you know, as an exisiting customer, you can manage your account online using MyAccount? If you haven't already, it's very easy and quick to register and you can then submit your meter readings, change your details, switch your product and more - all in one place. If you'd rather talk to us, here's a list of useful contact numbers for our residential customers.
General account enquiries | 0333 200 5100(1) |
Check your balance, submit a meter reading or make a payment | 0333 200 5108(1) |
Prepayment meter enquiries | 0333 200 5110(1) |
Smart meter enquiries | 0333 200 5104(1) to book smart meter installation, |
Text telephone for customers with hearing difficulties | |
Renewing your energy tariff with us | 0333 200 5100(1) |
Priority services helpline | 0800 269 450(1) |
Energy efficiency enquiries | 0333 009 6999(1) |
Warm Home Discount enquiries | 0333 009 7010(1) |
Debt helpline | 0333 009 6992(1) |
Independent debt advice | 0808 156 6666(1) from a landline |
Contact number for our sales team
Are you a business customer?
SME customers
If you're a small to medium business customer, find the best number to contact us here.
Large business
Here are useful contact numbers for our large business customers.
Emergency contact numbers
There are different contact numbers for different emergencies. See our list of phone numbers for gas and electricity emergencies.