Helping our customers during Coronavirus (COVID-19)

Sorry, it might be taking a little longer to get through to us in these troubled times. We’re prioritising our most vulnerable customers, those who need extra help.

So if you don’t need to speak with us urgently, we have a lot of help online in our FAQs.

You can also manage your energy account online via MyAccount or through our phone app. Thank you for your patience. 

Useful customer service phone numbers

Did you know, as an exisiting customer, you can manage your account online using MyAccount? If you haven't already, it's very easy and quick to register and you can then submit your meter readings, change your details, switch your product and more - all in one place. If you'd rather talk to us, here's a list of useful contact numbers for our residential customers. 

General account enquiries

0333 200 5100(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

 

Check your balance, submit a meter reading or make a payment

0333 200 5108(1)
Automated 24 hour line

 

Prepayment meter enquiries

0333 200 5110(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

 

Smart meter enquiries

0333 200 5104(1) (to book a Smart meter installation)
0333 009 7000(1) (for Smart meter general enquiries)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm 

 

Text telephone for customers with hearing difficulties

0800 096 2929(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

 

Renewing your energy tariff with us

0333 200 5100(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Priority services helpline

0800 269 450(1)
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm

 

Energy efficiency enquiries

0333 009 6999(1)
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm

 

Warm Home Discount enquiries

0333 009 7010(1)
Mon-Fri 8am to 8pm

 

Debt helpline

0333 009 6992(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

 

Independent debt advice

0808 156 6666(1) - from a landline
0300 330 0519(1) - from a mobile

Contact number for our sales team

It's easiest and quickest to switch your home energy supply online. However, if you prefer, here's our new customers' phone number:

0333 009 7155(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm 

Are you a business customer?

SME customers

If you're a small to medium business customer, find the best number to contact us here. 

Large business

Here are useful contact numbers for our large business customers. 

Emergency contact numbers

There are different contact numbers for different emergencies. See our list of phone numbers for gas and electricity emergencies. 

See our frequently asked questions