Government Announcement - 8/9/2022
Visit our Energy Price Guarantee page to keep up to date.
Our phone lines are busy at the moment. Our customer service agents won't have any more information. Please only contact us if you have an emergency, so we can help our customers who need our help.
Related links:
- What help is available if I'm struggling to pay?
- How do I apply for the £400 Energy Bills Support Scheme?
- How do I keep my energy costs down?
- Why has my Budget Direct Debit gone up?
- Why has my gas and electricity bill gone up?
Contact us - For home
Choose how you'd like us to answer your energy questions — we're here to help.
For business customers; contact our small and medum size team or contact our large business team
MyAccountAvailable 24/7
MyAccount
Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.
EDF App
Make payments, receive notifications, send meter readings and much more with our mobile app
Available for credit and PAYG customers now, download it from the App Store or from Google Play now to manage your account on the go.
WhatsAppOpen Monday to Friday 7am-11pm; weekends 8am-8pm.
WhatsApp your query to 07480802942(1), then get on with your day. We'll get back as soon as we can.
Point your phone camera at the QR code to start a WhatsApp message.
Just confirm you want to open a message when you see the notification.
Or
TextOpen Monday to Friday 7am-11pm; weekends 8am-8pm.
Text your query to 07481 341 928(1), then get on with your day. We'll get back as soon as we can.
Point your phone camera at the QR code to start a text message.
Just confirm you want to open a message when you see the notification.
Or
Got an emergency?
Got no gas or electricity? Head to our guide on what to do.
Do you have a smart Pay As You Go meter?
We've put together some helpful information on the following topics
- how to top up and set up automatic top-ups
- how to enter your top-up manually if it's not loaded automatically
- what to do if you've moved into a house where there is already a smart Pay As You Go meter
- how to view your smart Pay As You Go balance
- how to reconnect your smart Pay As You Go meter supply
Worried about losing your electricity supply if you run out of credit?
We advise Our smart Pay As You Go meters have a built-in 'Self Disconnection Alert' feature. This means you won't lose your electricity supply if you run out of credit during these 'out of hours' times:
- Monday to Friday between 6pm to 11am
- Saturday from 6pm
- anytime on a Sunday, until 11am Monday
- anytime on a bank holiday, until 11am the next day.
Please note: Any energy you've used during a friendly non-disconnect period will be added to your prepayment meter as 'DEBT'. We automatically take a payment for this debt as soon as you next top up your meter with credit.
Not a residential energy customer?
Got a question for the Small and Medium business team?
Looking for help with your Large Business account
Making a complaint
If you aren't happy, we want to hear about it so we can put it right.