EDF customer support

Need some help? Check out our frequently asked questions for answers to some of the most common queries we get. Log in to MyAccount or Register to get in touch by WhatsApp or SMS, or download our free app for an easy way to manage your account.

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High call volumes

You've probably seen the news that rapidly rising wholesale gas prices are creating big challenges for Britain. We understand that this may be a worrying time and we want to reassure you that your energy is safe.

We're getting a high number of calls right now so call waiting times are much longer than usual. Please help us free up the lines for those who need us most.

Find out ways to self serve and how to contact us in other ways. Plus we've got some ideas to help you saveThanks for your patience at this time

See our frequently asked questions

Message us

Did you know that EDF now offer WhatsApp & Text to customers? Just click on the buttons below to get our phone numbers. If you haven't contacted us through WhatsApp before, dont forget to add us as a contact before starting your message!

WhatsApp

07480802942(1) Monday – Friday 7am - 11pm; weekends 8am – 8pm

Text

07481341928(1) Monday – Friday 7am - 11pm; weekends 8am – 8pm

Useful customer service phone numbers

 

Did you know, as an existing customer, you can manage your account online using MyAccount? If you haven't already, it's very easy and quick to register and you can then submit your meter readings, change your details, switch your product and more - all in one place. If you'd rather talk to us, here's a list of useful contact numbers for our residential customers.

General account enquiries

0333 200 5100(2) Mon-Fri 8am to 6pm and Saturday 8am to 2pm

Check your balance, submit a meter reading or make a payment

0333 200 5108(2) Automated 24-hour line

Smart Pay As You Go enquiries

0333 009 7111 (2) Mon-Fri 8am to 6pm and Saturday 9am to 2pm

Prepayment meter enquiries

0333 200 5110(2) Mon-Fri 8am to 6pm and Saturday 9am to 2pm

Smart meter enquiries

0333 009 7000(2) Mon-Fri 8am to 6pm and Saturday 8am to 2pm

Smart meter installations

0333 200 5104(2) Mon-Fri 8am to 6pm and Saturday 8am to 2pm

Priority services helpline

0800 269 450(2) Mon-Fri 8am to 6pm and Saturday 8am to 2pm

Energy efficiency enquiries

0333 009 6999(2) Mon-Fri 8am to 6pm and Saturday 8am to 2pm

Warm Home Discount enquiries

0333 009 7010(2) Mon-Fri 8am to 6pm

Debt helpline

0333 009 6992(2) Mon-Fri 8am to 6pm and Saturday 8am to 2pm

Independent debt advice

0808 156 6666(2) from a landline

0300 330 0519(2)from a mobile

 

Contact number for our sales team

Sales team

0333 009 7155(2) Mon-Fri 8am to 6pm and Saturday 8am to 2pm

Emergency contact numbers

There are different contact numbers for different emergencies. See our list of phone numbers for gas and electricity emergencies. 

Are you a business customer?

SME customers

If you're a small to medium business customer, find the best number to contact us here. 

Large business

Here are useful contact numbers for our large business customers.