What support can I get?

If you're worried about the rising energy prices, please take a look at the help and support you can get. You'll also find the latest energy news, including information on the Government's new support package.

Other useful links:

 

Contact us - For home

Choose how you'd like us to answer your energy questions — we're here to help.

For business customers; contact our small and medum size team or contact our large business team

Help and supportAvailable 24/7

Get a quick answer from our online help centre: bills, payments, meter readings, moving home, help with debt ... we have it covered.

MyAccountAvailable 24/7

MyAccount
Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.

Go to MyAccount

EDF App
Make payments, receive notifications, send meter readings and much more with our mobile app

Available for credit and PAYG customers now, download it from the App Store or from Google Play now to manage your account on the go.

Download on the App StoreGet it on Google Play

WhatsAppOpen Monday to Friday 7am-11pm; weekends 8am-8pm.

WhatsApp your query to 07480802942(1), then get on with your day.  We'll get back as soon as we can.
 

Or use the QR code to start your message

Point your phone camera at the QR code to start a WhatsApp message.

Just confirm you want to open a message when you see the notification.

Or

Start your message

TextOpen Monday to Friday 7am-11pm; weekends 8am-8pm.

Text your query to 07481 341 928(1), then get on with your day.  We'll get back as soon as we can.
 

Or use the QR code to start your message

Point your phone camera at the QR code to start a text message.

Just confirm you want to open a message when you see the notification.

Or

Start your message

ChatAvailable 24/7

Chat online to one of our friendly advisors at any time of day or night.

CallOpen Monday to Friday 8am-6pm; Saturday 8am-2pm.

Got an emergency?

Got no gas or electricity? Head to our guide on what to do.
 

Do you have a smart Pay As You Go meter?

We've put together some helpful information on the following topics


Worried about losing your electricity supply if you run out of credit?

We advise Our smart Pay As You Go meters have a built-in 'Self Disconnection Alert' feature. This means you won't lose your electricity supply if you run out of credit during these 'out of hours' times:

  • Monday to Friday between 6pm to 11am
  • Saturday from 6pm
  • anytime on a Sunday, until 11am Monday
  • anytime on a bank holiday, until 11am the next day.


Please note: Any energy you've used during a friendly non-disconnect period will be added to your prepayment meter as 'DEBT'. We automatically take a payment for this debt as soon as you next top up your meter with credit. 

We recommend checking your balance regularly and topping up before your credit gets too low. You can also set auto top-ups so you don't have to think about it.

Not a residential energy customer? 

Got a question for the Small and Medium business team?

Contact the SME team

Looking for help with your Large Business account

Contact Large Business

Making a complaint

If you aren't happy, we want to hear about it so we can put it right.