Contact numbers for existing customers
Did you know, as an exisiting customer, you can manage your account online using MyAccount? If you haven't already, it's very easy and quick to register and you can then submit your meter readings, change your details, switch your product and more - all in one place. If you'd rather talk to us, here's a list of useful contact numbers for our residential customers.
General account enquiries
0333 200 5100(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Check your balance, submit a meter reading or make a payment
0333 200 5108(1)
Automated 24 hour line
Prepayment meter enquiries
0333 200 5110(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Smart meter enquiries
0333 200 5104(1) (to book a Smart meter installation)
0333 009 7000(1) (for Smart meter general enquiries)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Text telephone for customers with hearing difficulties
0800 096 2929(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Renewing your energy tariff with us
0333 200 5100(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Priority services helpline
0800 269 450(1)
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm
Energy efficiency enquiries
0333 009 6999(1)
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm
Warm Home Discount enquiries
0333 009 7010(1)
Mon-Fri 8am to 8pm
Debt helpline
0333 009 6992(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Independent debt advice
0808 156 6666(1) - from a landline
0300 330 0519(1) - from a mobile
Contact number for our sales team
Are you a business customer?
SME customers
If you're a small to medium business customer, find the best number to contact us here.
Large business
Here are useful contact numbers for our large business customers.
Emergency contact numbers
There are different contact numbers for different emergencies. See our list of phone numbers for gas and electricity emergencies.