Helping our customers during Coronavirus (COVID-19)

Sorry, it might be taking a little longer to get through to us in these troubled times. We’re prioritising our most vulnerable customers, those who need extra help.

So if you don’t need to speak with us urgently, we have a lot of help online in our FAQs.

You can also manage your energy account online via MyAccount or through our phone app

If you still need assistance after you have tried to carry out what you need to do in MyAccount then you can fill out the request assistance form. Thank you for your patience. 

Useful customer service phone numbers

Did you know, as an exisiting customer, you can manage your account online using MyAccount? If you haven't already, it's very easy and quick to register and you can then submit your meter readings, change your details, switch your product and more - all in one place. If you'd rather talk to us, here's a list of useful contact numbers for our residential customers.

>>>>

General account enquiries
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

0333 200 5100(1)

Check your balance, submit a meter reading or make a payment
Automated 24 hour line

0333 200 5108(1)

Prepayment meter enquiries
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

0333 200 5110(1)

Smart meter enquiries
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

0333 200 5104(1) to book smart meter installation,
0333 009 7000(1) for smart meter general enquiries

Text telephone for customers with hearing difficulties
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Renewing your energy tariff with us
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

0333 200 5100(1)

Priority services helpline
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm

0800 269 450(1)

Energy efficiency enquiries
Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm

0333 009 6999(1)

Warm Home Discount enquiries
Mon-Fri 8am to 8pm

0333 009 7010(1)

Debt helpline
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

0333 009 6992(1)

Independent debt advice

0808 156 6666(1) from a landline
0300 330 0519(1) from a mobile

Contact number for our sales team

It's easiest and quickest to switch your home energy supply online. However, if you prefer, here's our new customers' phone number:

0333 009 7155(1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm 

Are you a business customer?

SME customers

If you're a small to medium business customer, find the best number to contact us here. 

Large business

Here are useful contact numbers for our large business customers. 

Emergency contact numbers

There are different contact numbers for different emergencies. See our list of phone numbers for gas and electricity emergencies. 

See our frequently asked questions