Customer Services

0845 366 3660(1)

Revenue Management

Electricity emergencies

Contacting your Electricity Distribution Network Operators (DNOs).

Other useful customer service numbers

Retail sites 0845 300 8134(1)
Public Services and Housing 0845 300 6950(1)
Utilities and Telecoms 0845 300 9134(1)
Third Party Intermediary 0845 300 4811(1)
Gas emergencies 0800 111 999 (24 hr free emergency line)(1)
Small to Medium sized business customers 0800 096 2255(1)

Our customer commitments

Treating customers fairly.

Making a complaint

If you aren’t happy, we want to hear about it so we can put it right.

Moving location

If you’re switching sites, don’t let your energy supply hold you up.

Meter readings

Use the meter reading form for your electricity account. 

Large business products and services