Emergency contact
information
We all depend on electricity and gas, but it needs to be treated with respect.
Electricity emergencies
Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your business, you’ll need to ring your operator.
Get more information on the power cut call 105 service.
Dial: 105
(Free 24 hour national number emergency line)
Gas emergencies
If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on the number below.
Dial: 0800 111 999
(Free 24 hour national number emergency line)
How to identify your electricity distributor
Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration. For example, the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table below.
The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you.
Electricity emergencies Distribution Network Operators (DNOs) contact list
Electricity supply number | Distributor | General enquiries |
---|---|---|
10 | UK Power Networks | 0845 601 4516 |
11 | Western Power Distribution | 0845 724 0240 |
12 | UK Power Networks | 0845 601 4516 |
13 | SP Energy Networks | 0330 101 0444 |
14 | Western Power Distribution | 0845 724 0240 |
15 | Northern Powergrid | 0845 070 7172 |
16 | Electricity North West | 0800 048 1820 |
17 | Scottish Hydro Electric Power Distribution | 0800 048 3515 |
18 | Sp Energy Networks | 0330 101 0444 |
19 | UK Power Networks | 0845 601 4516 |
20 | Southern Electric Power Distribution | 0800 048 3516 |
21 | Western Power Distribution | 0845 601 3341 |
22 | Western Power Distribution | 0845 601 3341 |
23 | Northern Powergrid | 0845 602 4454 |
24 | Independent Power Networks Ltd | 0845 055 6199 |
25 | ESP Electricity Limited | 01372 227560 |
26 | Energetics Electricity Ltd | 01698 404640 |
27 | The Electricity Network Company Ltd | 01359 243292 |
28 | UK Power Networks (IDNO) | 0845 601 4516 |
Information for business customers
Download the PDF for more information about Your Rights and your Customer Guarantees.
Frequently asked questions
For quick answers to questions you have about your bill, our rates, meters, tariffs and more, check out our FAQs.
Manage your account online
Sign up or log in to your online account 'MyAccount' where you can:
- Submit meter readings
- View and download bills
- Pay bills online (securely)
- Change/Renew Tariff(s)
Call us with your query
We have several other ways to get in touch go to our contact us page to choose the one right for you