Payment options

We offer you a variety of ways to pay your energy bills, so you can choose the one that best suits your business.

Direct Debit

Running a business is time consuming enough, so pay for your energy the easy way with Direct Debit:

  • Save time with automatic and convenient monthly payments
  • Budgeting is easy as payments are spread evenly throughout the year
  • Some tariffs are eligible for a discount off every bill if you pay monthly by Direct Debit*


To sign up to pay monthly by Direct Debit visit MyAccount
Alternatively you can download and print our Direct Debit mandate, complete and sign it, and then post it back to us using the Freepost address on the form.

To find out more about the benefits of Direct Debit, call us for free on 0800 096 2255(1)

*If you pay your bills monthly by Direct Debit the discount is applied before VAT and CCL, before any other discounts have been deducted and is rounded to the nearest penny. Not all products are eligible for the discount.


Debit or credit card

Call our 24hr automated service on 0800 096 7361(1) and pay by debit card or credit card (Visa or MasterCard). We'll ask you for your EDF Energy account number and card details.

You can also pay instantly and securely on MyAccount

If you'd rather speak to us, simply contact us on 0800 096 2255(1). We're open Monday to Friday between 8am and 6pm.

Online banking

To pay by telephone or online banking, you will need to give your EDF Energy account number and quote our sort code and bank account number. Our sort code is 40-05-30 and our bank account number is 13845095.


You can pay instantly and securely online with MyAccount. Our secure, web-based service gives you everything you need to manage your account in one place, from leaving a meter reading to arranging paperless billing.


You can pay your bill by cash or cheque wherever you see a PayPoint sign.

Use PayPoint finder to locate your nearest outlet.

Please allow 2 working days for your payment to reach your EDF Energy account.


You can pay your bill by cash or cheque wherever you see a Payzone sign. Use Payzone finder to locate your nearest outlet.

Please allow 2 working days for your payment to reach your EDF Energy account.


Post Office

You can pay by cash, or make your cheque payable to Post Office Ltd. Make sure to write your EDF Energy account number on the back of it.

Use the Post Office locator to find your nearest outlet and please allow 3 working days for payment to reach your EDF Energy account.

Post Office Counters Ltd may charge you for this service.


Cheques by post

Make your cheque payable to EDF Energy Customers plc and send it to:

Payment Processing, PO Box 140, Plymouth, PL3 5RG.

Please make sure to write your account number on the back of the cheque and allow 3 working days for the payment to reach your EDF Energy account.

Having difficulty paying your bill?

If you’re having difficulty paying your bill, please let us know. We'll work with you to find the best solution, such as setting up a Direct Debit, considering other energy tariffs, or setting up an affordable payment plan on our Recovery for business product.

We’re here to help - call us free on 0800 096 2255(1).

Calling us sooner rather than later will help us tackle any issues early on. If your bill is not paid by the Due Date, you may be charged late payment interest at 8% above the Bank of England rate on the amount you owe. You’ll also be charged an administration fee of £30 per bill (plus VAT).

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Make sure you understand your bill

Our bills show you at a glance exactly how much energy you used last quarter compared to the previous quarter - and the same quarter last year.  You can find out more about how to read your bill and download our step by step PDF guide to understanding your bill here. 

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Are you on the right meter?

We have more than one meter type, so make sure you are on the best one for your needs so that you don't pay more than you have to.

Get a quote for your business energy

If you are a small to medium sized business, here are 3 simple ways to get a quote for your energy:

  • Get an instant business quote online with just two easy steps
  • To get advice and find the best tariff for your business needs, call us on 0800 015 9097(1)
  • Request a call back to discuss a competitive business quote. It will be helpful to have a recent electricity bill to hand when getting your quote.

Our small business team can quote businesses with up to 50 sites.

More than 50 locations? Go to our Large Business pages.

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Call us with your query

Call us now on freephone

0800 096 2255(1)

We're open Monday to Friday between 8am and 6pm. If that's not convenient, we have several other ways to get in touch.