Payment options

We offer you a variety of ways to pay your energy bills, so you can choose the one that best suits your business.

Direct Debit

Running a business is time consuming enough, so pay for your energy the easy way with Direct Debit:

  • Save time with automatic and convenient monthly payments
  • Budgeting is easy as payments are spread evenly throughout the year
  • Some tariffs are eligible for a discount off every bill if you pay monthly by Direct Debit*

Call us for free on 0800 096 2255(1) to find out more about the benefits of Direct Debit.

*If you pay your bills monthly by Direct Debit the discount is applied before VAT and CCL, before any other discounts have been deducted and is rounded to the nearest penny. Not all products are eligible for the discount.

 

Debit or credit card


We're happy to take your credit or debit card payment over the phone. Simply contact us on 0800 096 2255(1)

Bank or building society

You can pay your gas and electricity bills by cash or cheque at your bank or building society, but they may charge you for this service. Please allow three working days for payment to reach us.
 

MyAccount

You can pay instantly and securely online with MyAccount. Our secure, web-based service gives you everything you need to manage your account in one place, from leaving a meter reading to arranging paperless billing.

PayPoint

You can pay your bill by cash or cheque wherever you see a PayPoint sign.

Use PayPoint finder to locate your nearest outlet.

Please allow 2 working days for your payment to reach your EDF Energy account.

Payzone

You can pay your bill by cash or cheque wherever you see a Payzone sign. Use Payzone finder to locate your nearest outlet.

Please allow 2 working days for your payment to reach your EDF Energy account.
 

 

Post Office

You can pay by cash, or make your cheque payable to Post Office Ltd. Make sure to write your EDF Energy account number on the back of it.

Use the Post Office locator to find your nearest outlet and please allow 3 working days for payment to reach your EDF Energy account.

Post Office Counters Ltd may charge you for this service.

 

Cheques by post

Make your cheque payable to EDF Energy Customers plc and send it to:

EDF Energy
FREEPOST RRYZ-BGYG-JCXR
334 Outland Road
Plymouth
PL3 5TU

Please make sure to write your account number on the back of the cheque and allow 3 working days for the payment to reach your EDF Energy account.
 

Having difficulty paying your bill?

If you’re having difficulty paying your bill, please let us know. We'll work with yu to find the best solution, such as setting up a Direct Debit, considering other energy tariffs, or setting up an affordable payment plan on our Recovery for business product.

We’re here to help - call us free on 0800 096 2255(1).

Calling us sooner rather than later will help us tackle any issues early on. If your bill is not paid by the Due Date, you may be charged late payment interest at 8% above the Bank of England rate on the amount you owe. You’ll also be charged an administration fee of £30 per bill (plus VAT).

Make sure you understand your bill

Our bills show you at a glance exactly how much energy you used last quarter compared to the previous quarter - and the same quarter last year.  You can find out more about how to read your bill and download our step by step PDF guide to understanding your bill here. 

Are you on the right meter?

We have more than one meter type, so make sure you are on the best one for your needs so that you don't pay more than you have to.

Get a quote for your business energy

If you are a small to medium sized business, here are 3 simple ways to get a quote for your energy:

It will be helpful to have a recent electricity bill to hand when getting your quote.

Our small business team can quote businesses with up to 50 sites. 

Smiling lady in a call centre wearing a headset

Call us with your query

Call us now on freephone

0800 096 2255(1)

We're open Monday to Friday between 8am and 6pm. If that's not convenient, we have several other ways to get in touch.