Submit a meter reading

Why submit a meter reading?

By regularly submitting meter reads, your bills will be based on your actual usage, rather than estimates. To put it simply – you’ll only pay for what you’ve used.

When and why to submit your meter reading(s):

  • If you have received a reminder to enter your meter readings for electricity account(s)
  • If you have received an incorrectly estimated bill for your electricity account(s)
  • To keep your business electricity account up-to-date. Sending us regular meter readings helps us to keep your bills as accurate as possible

How to submit your business meter reading

It's simple and easy

We offer a number of ways to submit your reading, to make it as easy as possbile:

  • MyAccount
    If you are registered to MyAccount, it's quick and simple to submit and manage your meter readings ongoing. Register or log in here
  • Online
    If you have your account number and postcode, you can submit your current electricity meter reading online, using the link below
  • Smart Phone app
    Short of time? Take a photo of your meter reading and send it to us. Download ‘EDF Energy’ for iPhone at the App Store and for Android go to Google Play
  • Telephone
    You can tell us your meter reading by using our 24-hour automated service on 0800 096 7361(1) Please have your account number to hand.

 

If you are in the process of switching supplier and are unable to submit your meter reading online, call us on 0800 096 2255(1). We're open Monday to Friday between 8am and 6pm.

If you wish to submit meter readings for more than five meters, please call us on 0800 404 7420(1)

How to read your business electricity meter

How to read your business electricity meter(s)

Your meter is a precision instrument that records the number of electricity units you have used. It has been certified by independent examiners, so you can be confident of an accurate reading. It is simple to use, and by keeping recordings of your readings, you can monitor your energy consumption and budgeting for your future electricity bills. 

Your business electricity meter may be located with other meters in a communal area. To be sure the meter is for the electricity supplied to your business, please ensure it matches the serial number shown on your business electricity bill.

Our guide on how to read your business meter covers the most commonly used meters. If your particular type of meter is not covered and you would like advice on how to read it, please call 0800 096 2255(1) and one of our dedicated Business Advisers will be happy to help. We're open Monday to Friday between 8am and 6pm.

Make sure you have the right meter

We have different meter types to suit the needs of our different business customers. Make sure that you are on the right meter so you don't pay more than you need to.

How to pay your bill

We offer a number of ways to pay your EDF Energy bill, so find the one that suits you best.

Smiling lady in a call centre wearing a headset

Call us with your query

Call us now on freephone

0800 096 2255(1)

We're open Monday to Friday between 8am and 6pm. If that's not convenient, we have several other ways to get in touch.

 

What costs make up your bill?

Ever wondered how we set the rates that you pay? Find out what costs go into supplying your energy.

Frequently asked questions

For quick answers to questions you have about your bill, our rates, meters, tariffs and more, check out our FAQs.

See all our tariffs

We have tariffs to suit the needs of all customers. Find the one that's right for you:


Make sure you also read our guide to meter types to make sure you've got the right meter for your needs. 

Interested in our fuel mix? You can see it here.