Our complaints performance
The total number of complaints received during January, February and March (Q1 2022) was 87,296. This is a increase in complaints compared to those received in Q4 2021 (77,694).
Through our complaints improvement programme, we’ve continued to look at the causes of customer dissatisfaction. We’ve then addressed these causes by making improvements to our systems and processes. We will continue making positive changes throughout 2022 and beyond.