Our complaints performance
The total number of complaints received during October, November and December (Q4 2022) was 104,609. This is a increase in complaints compared to those received in Q3 2022 (103,727).
Through our complaints improvement programme, we’ve continued to look at the causes of customer dissatisfaction. We’ve then addressed these causes by making improvements to our systems and processes. We will continue making positive changes throughout 2023 and beyond.