Sorry our Customer Services Team couldn't help you this time. Our Complaints Team can take a fresh look at your problem.
Please have your complaint reference number ready. If you don't have one, it might be best to get back in touch with the Customer Service Team first.
Already contacted customer services? Next step is to contact our complaints team
Call: 0333 200 5101 Mon-Fri 8am to 5pm
In writing: FREEPOST: EDF Energy – Complaints Resolution
What happens if you can't sort my complaint within eight weeks?
We're confident that our Complaints Team can help you before the eight weeks is out – and that we won't have to send you a 'deadlock' letter.
But if we can't, we'll send you a letter with the telephone number of our Specialist Complaints Team – they have the expertise to fix even the trickiest of problems.
If you’re still not happy after speaking with our Complaints Team, you can also email our CEO, Simone Rossi. He cares about your issue and will work with his senior team to put things right.
Please email SRossi@edfenergy.com – include your account number, contact details (including your home address), and details of your problem.