We’re here to help
It's really important that you're happy with the service we give you. So if something's gone wrong, we want to hear from you.
Please let our Customer Services Team know what's happened, and they'll do everything they can to put things right. Our friendly advisers have all the skills – and the determination – to fix your problem quickly.
If they can’t sort the problem straight away, they’ll let you know how long it might take and give you updates along the way. You’ll also get a complaint reference number.
Contact us by telephone
Via WhatsApp: 07480 802942(1) If you're a desktop user, you can scan the QR code to start your message
Via text: 07445 118556(1).
By phone: Call 0333 200 5100 (2), Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Email – customer_correspondence@edfenergy.com
Write – send your letter to Freepost, EDF CUSTOMER CORRESPONDENCE


Have you already been in touch with Customer Services – but still not happy?
Need independent advice?
We really want to help you with your complaint, and feel confident that we'll be able to help. But sometimes you might want free, independent advice.
You can get help with energy problems, including issues with your bills and meters. You can also get support if you’re struggling to pay for your energy.
What happens if we can’t solve your problem?
We’ll do everything we can to fix your problem, but we know this isn’t always possible. If it’s been eight weeks since you first made your complaint – or we’ve given you a ‘deadlock’ letter – please get in touch with our Specialist Complaints team (we'll send you their number if we've reached this stage).
Links
- Our complaints handling procedure is regulated by the complaint handling standards regulations (PDF)
- You can now view the latest EDF Consumer Complaints Annual Report (PDF)
- Energy Ombudsman(3)
- Citizens Advice Consumer Helpline(3)